Assistant Dining Services Manager
University of Puget Sound
Student Union-Dining Services
Staff Posting Details Appointment:
regular, part-time (.75FTE). Position is 40 hours per week during the academic year and summers off.Position Summary:
Oversees the set-up, service, staffing and cleanup for all meal services for up to 7,000 transactions daily in a residential college environment. Complies with Dining & Event Services (DES) standards and philosophy in performing all key areas of accountability and other essential duties and responsibilities. Essential Job Functions and Responsibilities:
Manages daily Diner operations with an emphasis on customer service. Scheduling of staff to ensure continuous coverage throughout service times Daily supervision of all Diner positions General oversight of staff members Follows and adheres to departmental and University protocols, standards, rules and policies Ensures proper signage for product identification and dietary concerns Drives servery Hazard Analysis for Critical Control Points (HAACP) compliance and general cleanliness
Customer issues/suggestions Helps resolve immediate customer issues: escalate to Director of Dining and Cafes if unable to resolve within approx. 5 minutes Collaborates on solutions for customer suggestions/requests Leads and develops regular and student staff members, creating a dynamic staffing environment. Interviews and hires student staff Ensures proper orientations and training of all staff members, including temporary staff Provides continuous customer service training Assists the management team in evaluating and developing staff performance Works with supervisor to coach staff on performance issues, taking corrective action as needed Participates in progressive counseling as appropriate Communicates departmental initiatives and announcements, University events, and other pertinent information to staff members Communicates any issues promptly to supervisor. Participates in resolution as appropriate Actively participates in venue improvement planning, including new product/menu concepts, marketing and signage, and pricing Works in a collaborative manner with culinary, conference, catering and purchasing teams, as well as other University groups Coordinates with catering and other teams on special events Occasionally works in diner stations as needed Motivates staff, cultivates team building and problem solves Maintains comfortable and pleasant environment for guests Performs duties in a safe manner and reports all accidents to the immediate supervisor Performs other duties as assigned by supervisor Complies with Dining & Event Services standards and philosophy Adheres to policies as outlined in the DES Handbook Ability to respectfully work, communicate and provide leadership within a diverse campus communityQualifications:
Demonstrates time management skills supporting a complex work load; ability to prioritize and manage multiple projects Well versed in Microsoft Software Suite, Zoom and Google Drive Ability to pass pre-employment background inquiry and testing, including a physical, drug screening, and strength test Must possess a valid Food Worker Card Regular and reliable attendance Ability to respectfully work, communicate and provide leadership within a diverse campus communitySupervisory Responsibilities
- Supervises Dining Service Workers Assists Dining Services Managers in personnel functions including hiring, performance evaluations, discipline and scheduling
- Assures The Diner staff is doing their jobs adequately
- Manages hours and schedules for all Diner staff members
- Enforces policies as outlined in the DES Staff Handbook
A college or university degree with one or more years of related experience; or an equivalent combination of education, training and experience. Language Skills
Must be able to speak clearly, listen attentively, read, write, and understand English Ability to communicate with all levels of staff members in various settings, including one-on-one and small groups Tact in working with professional peers from other departments and all subordinatesMathematical Skills
Reasonable skill in computing, reporting and working with numbers as it applies to pricing and cashiering; calculating work schedules and time-cards; estimating production needsReasoning Ability
Proven strategic planning skills and a customer focused business approach Ability to think quickly and accurately, showing initiative and sound judgment Ability to communicate operational challenges, with recommended solutions where possiblePhysical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to stand, walk, and reach with hands and arms Frequently required to use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell Regularly required to lift and/or move up to 30 poundsCompensation and Benefits
: Up to $21.00/hr DOE. Decisions about starting salaries are made based on the extent and relatedness of the candidate's education and experience and on internal equity and market considerations.
Puget Sound offers a generous benefits package. For more information, visit: http://www.pugetsound.edu/about/offices-services/human-resources/overview-of-university-benefit/
Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified.
Resume Letter of Interest
Applications submitted without the required attachments will not be considered.
All offers of employment are contingent on successful completion of all required background checks and if applicable for the position, drug screen, physical test and functional assessment. All new hires will be required to submit proof of COVID-19 vaccination or approved exemption.Diversity Statement:
We acknowledge the richness of commonalities and differences we share as a university community; the intrinsic worth of all who work and study here; that education is enhanced by investigation of and reflection upon multiple perspectives. We aspire to create respect for and appreciation of all persons as a key characteristic of our campus community; to increase the diversity of all parts of our University community through commitment to diversity in our recruitment and retention efforts; to foster a spirit of openness to active engagement among all members of our campus community. We act to achieve an environment that welcomes and supports diversity; to ensure full educational opportunity for all who teach and learn here; to prepare effectively citizen-leaders for a pluralistic world.
Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. To learn more please visit: http://www.pugetsound.edu/about/diversity-at-puget-sound/
The University of Puget Sound is an equal opportunity employer.
How to Apply
For complete job description and application instructions, visit: www.pugetsound.edu/employment
About Puget Sound
Puget Sound is a selective national liberal arts college in Tacoma, Washington, drawing 2,600 students from 48 states and 20 countries. Puget Sound graduates include Rhodes and Fulbright scholars, notables in the arts and culture, entrepreneurs and elected officials, and leaders in business and finance locally and throughout the world. A low student-faculty ratio provides Puget Sound students with personal attention from faculty who have a strong commitment to teaching and offer 1,200 courses each year in more than 40 traditional and interdisciplinary fields, including graduate programs in occupational and physical therapy and in education. Puget Sound is the only nationally ranked independent undergraduate liberal arts college in Western Washington, and one of just five independent colleges in the Pacific Northwest granted a charter by Phi Beta Kappa, the nation’s most prestigious academic honorary society. Visit "About Puget Sound" (http://www.pugetsound.edu/about
) to learn more about the college.
As a strategic goal and through our core values, University of Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. EOE/AA
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