Communications Lead, LMS Transformation
University of California Los Angeles


Requisition Number: 33945
Salary: $6,125 - $16,024 monthly

Position Description:
The University of California, Los Angeles (UCLA) Information Technology Services department is seeking a Communications Lead with an exceptional commitment to service excellence to join the team. As the Communications Lead within our Organizational Change Management team, you will be an integral member of the Learning Management System program team, collaborating with diverse and talented team members to enable a world-class, integrated teaching and learning experience for faculty and students that sets the standard for teaching excellence, academic achievement, and inclusivity.

The Communications Lead will collaborate with leadership to create and execute change management and communications strategies including stakeholder management, organizational change management and readiness activities?in partnership with the larger program team?to facilitate the adoption and rollout of UCLA's new Learning Management platform. This role plans and delivers communications and change management activities across UCLA's LMS team, including the Academic Team, Technical Implementation Team, and LMS Center of Excellence Team, and provides an understanding of benefits and risks around the rollout of new tools, technologies, experiences, and opportunities.

General activities include: Develops and leads transition planning including change strategy, stakeholder management, communications, training and organizational readiness; acts as lead by engaging, aligning and equipping stakeholders with the tools and capabilities to enable the successful adoption of change; serves as key subject matter expert on transition activities in order to inform the larger LMS program team and leaders; works with cross-functional or extended stakeholder groups within and across campus to understand and mitigate the risk of those impacted and optimize benefits of change; prioritizes LMS Transformation and ensures the effective, timely deployment of LMS Transformation activities to help minimize the disruption of change; leads change management evaluation, planning, and activities associated with technology, process and organizational changes; conducts change impact analysis and stakeholder assessments; designs and applies a structured change management approach to facilitate the transition and adoption of change; leads and executes LMS change efforts with campus constituents, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results; partners with the LMS program team on the communication and training roadmap and materials to support the transition including stakeholder messaging, end user campaigns, webinars, town halls, train-the-trainer and end user training to ensure consistent, relevant and timely delivery of messaging and training in support of transition; establishes methods to measure the effectiveness of change management, communication and training efforts, sets targets and tracks results to improve the change program; leads data collection efforts and analyzes data and feedback to inform strategy development; tracks performance and recommends solutions to continuously improve performance; conducts readiness assessments, evaluates results and presents findings in a logical and easy-to-understand manner; responds to, solves and makes decisions on change management requests that have broader Health Sciences impact; creates post go-live sustainment plan for LMS services and support for the campus.


For full application instructions and position description, please visit: https://hr.mycareer.ucla.edu/applicants/Central?quickFind=80977

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction






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