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Associate Director of Data Analysis and Operations

University of Pennsylvania
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Job Details

Associate Director of Data Analysis and Operations

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Associate Director of Data Analysis and Operations

Job Profile Title
Associate Director C

Job Description Summary
Established in 1927, The Penn Fund, Penn's undergraduate annual giving fund, serves as the primary philanthropic vehicle for the University's 100,000+ strong community of undergraduate alumni and students. Gifts to The Penn Fund benefit the University's highest undergraduate priorities through unrestricted support and individual endowed scholarships.

Reporting to the Director of Marketing and Donor Participation, the Associate Director of Data Analysis and Operations will be an active contributor on The Penn Fund's high-performing marketing team. This position supervises three team members - one data coordinator responsible for sourcing donor information for mass solicitation, among other tasks, and two administrative staff who provide critical donor support for all gifts to The Penn Fund. The ideal candidate will ultimately be responsible for the management of Penn Fund gift processing operations, preparing data for direct response and electronic communications, creating strategy to ensure strong annual retention, reactivation, and acquisition rates, analyzing results to evaluate current marketing practices as well as helping to establish and meet alumni participation goals.

Job Description

Specific Responsibilities:
  • Manage and mentor three Penn Fund team members in data coordination and donor support who provide critical functionalities to the marketing team and enhance the entire Penn Fund team.
  • In partnership with The Penn Fund leadership team and fellow marketing team members, develop and implement donor segmentation strategy and accompanying analysis that support the annual renewal, reactivation, and acquisition goals.
  • Provide thoughts and ideas to help create specific donor cultivation, solicitation, and stewardship strategies that are informed by data and industry best practices.
  • Serve as the primary data analyst for The Penn Fund team while providing quarterly donor and dollar projections, executing direct mail and email data requests, and acting as the departmental liaison to the central data analysis and reporting team within Development and Alumni Relations.
  • Partner effectively with the marketing team and external vendors to produce direct response and email communications for the renewal, reactivation, and acquisition of Penn Fund donors utilizing a robust quality assurance process.
  • Manage all Penn Fund gift operations as well as all online and phone inquiries from donors related to processing, acknowledgments, and giving histories. Serve as departmental liaison to central gift accounting, administration, and records within Development and Alumni Relations.
  • Collaborate with colleagues across the University of Pennsylvania as well as peers from other colleges and universities to maximize outcomes and success.
  • Complete other special projects and duties as assigned.

Please provide a resume and cover letter for consideration. Please upload all documents in the “Resume/CV” section of the application prior to submitting.


BA/BS required; course work in statistics, business analytics, or management preferred, plus at least three to five years of relevant professional experience required. Must basically understand fundraising principles as well as be able to manage a complex set of responsibilities, utilizing a strong set of organizational and interpersonal skills, and to take initiative to meet deadlines. Excellent communication skills, both oral and written; demonstrated creativity and innovation; selfmotivation and comfort both working independently and on a team. Ability to manage and mentor team members, to multi-task, to establish objectives and set performance standards, and to be proactive in expanding scope of gift processing and donor relations activities within The Penn Fund. Must be able to prioritize and motivate people, solve problems, and possess enthusiasm for teaching and flexibility when completing work. Ability to quickly provide progress reports and numbers to contribute to data-driven decision making. Enthusiasm to take the lead on new projects and initiatives, some of which may fall outside scope of job description. Proficiency in Microsoft Office Suite, especially Excel. Additional experience using customer relationship manager (CRM) technology, such as Salesforce or comparable database, SQL, and data visualization tools (ex: Qlikview or Tableau). Ability to learn quickly and implement findings to increase process efficiency and effectiveness. Ability to lift up to 25 pounds. Must be willing to work some evenings and weekends. Occasional travel and valid driver's license required.

Please include both resume and cover letter to be considered for this opportunity.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Development and Alumni Relations

Pay Range
$50,684.00 - $91,232.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

To apply, visit

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Welcome to the University of Pennsylvania! Penn is the largest private employer in Philadelphia and is a world-renowned leader in education, research, and innovation.  

Across our 12 highly-regarded schools, more than 25,000 students, and more than 4,000 faculty members, we become one university: a wide-ranging, ever-changing community that draws its strength from a multitude of races, ethnicities, genders, sexual orientations, historical traditions, ages, religions, disabilities, veteran status, interests, perspectives, and socioeconomic backgrounds. 

Penn carries on the principles and spirit of its founder, Benjamin Franklin: entrepreneurship, innovation, invention, outreach, and a pragmatic love of knowledge. Franklin's practical outlook has remained a driving force in the university's development. To learn more, visit About Penn



As engines of knowledge and new ideas, universities have the unique potential to define the future rather than be defined by it; to pioneer change rather than merely manage it. To do so requires a plan both visionary and pragmatic. The Penn Compact 2022 motivates community members to innovate, be radically inclusive, and positively impact their local, national, and global communities. 


Penn’s fundamental priorities — increasing access, integrating knowledge and engaging locally, nationally and globally — are supported by the three core values that make us uniquely Penn: inclusion, innovation, and impact. 


Learn about the signature initiatives of the Penn Compact 2022:  




Understanding and appreciating diversity is one of Penn's most important priorities and is fundamental to success in today's world. 


Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. 


To learn more about Diversity and Inclusion at Penn visit: 




Penn offers a wide range of benefits and perks - from Penn's retirement Matching Plan to bike repair stations to access to the full LinkedIn Learning library to adoption assistance to workshops at the letterpress and book arts studio and much more! 


Campus and Beyond


We invite you to explore our campus and its stately buildings and state-of-the-art facilities. 


Try our self-guided tour! Come and visit


Learn about sustainability at Penn




Stay up-to-date with Penn's response to COVID-19: Coronavirus Information & Resources


Penn supports news publications that tell the ongoing story of the University community, communications services for external media, telephone and video services, and other media resources: Campus Media 


Connect with us!  


Instagram: @uofpenn 

Twitter: @Penn 



Find Us
(215) 898-7372
3451 Walnut Street
United States
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