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SERVICE CENTER SUPERVISOR

Employer
The University of Texas - Rio Grande Valley
Location
Edinburg
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Job Details



SERVICE CENTER SUPERVISOR

Posting Number: SRGV5177
Number of Vacancies: 1
Location: Brownsville, Texas
Department: Campus Facilities Operations
FLSA: Non-Exempt

Scope of Job:
Provides daily direction and oversight for service center activities and provides customer service in an established service area.

Description of Duties:
• Supervises Front Counter and Phone Center customer service staff in order to provide excellent customer service.

• Coordinates coverage of all assigned areas and duties and monitors work schedules.

• Works with assigned supervisor to assess development needs and conduct training for Front Counter and Phone Center staff.

• Coordinates resolution of complex inquiries and deals with challenging front counter issues.

• Ensures clientele are directed to appropriate person based on their specific need or issues.

• Coordinates the scheduling of all appointments.

• Responds to customer inquiries regarding department related questions, policies and procedures.

• Maintains a high degree of confidentiality in all sensitive information this position is privy to.

• Maintains knowledge and ensures adherence to regulations, policies and procedures concerning the departmental programs.

• Provides assistance with activities pertaining to all departmental programs.

• Coordinates and evaluates the filing of documents to ensure completeness and accuracy.

• Maintains general knowledge of multiple assigned programs and their connection to key administrators, faculty, and staff.

• Coordinates information and deadlines with other areas to ensure a cohesive departmental message.

• May assist with a limited part of the departmental budgeting, purchasing, hiring and/or accounting procedures.

• Hires, supervises, trains and schedules assigned part-time and full-time Service Center support staff.

• Performs other duties as assigned.

Supervision Received:
Direct supervision from the assigned supervisor.

Supervision Given:
Supervises assigned staff.

Required Education:
• Associate’s degree, or• 60 hours of College Credit.

Preferred Education:
N/A

Licenses/Certifications:
None.

Required Experience:
Four (4) years of experience obtained in customer service, office support function or a field related to the departments mission, including one (1) year of supervisory experience.

Preferred Experience:
N/A

Equipment:
Knowledge of standard office equipment and programs. Preferred: experience utilizing student information system.

Working Conditions:
Needs to be able to successfully perform all required duties. Office Environment. Some travel and weekend/evening work is required.

Other:
Ability to relate in a professional manner to a wide variety of students, parents faculty and staff. Strong communication skills, including the ability to solve problems and conflict effectively. Ability to identify specific needs and to refer students effectively to available resources.

Physical Capabilities: N/A
Employment Category: Full-Time
Minimum Salary: Commensurate with Experience
Posted Salary: Commensurate with Experience
Position Available Date: 07/08/2021
Grant Funded Position: No
If Yes, Provide Grant Expiration Date:

EEO Statement:
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the civil rights act of 1964, the title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non discrimination in it’s education programs and activities, including employment.

Special Instructions to Applicants:
Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information.

Additional Information:
UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.

To apply, visit https://careers.utrgv.edu/postings/29068





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Working at The University of Texas - Rio Grande Valley

 

A New University with a Long History

The University of Texas Rio Grande Valley was created by the Texas Legislature in 2013 in a historic move that brings together the resources and assets of UT Brownsville and UT Pan American and, for the first time, makes it possible for residents of the Rio Grande Valley to benefit from the Permanent University Fund—a public endowment contributing support to the University of Texas System and the Texas A&M University System.

 

Our new university will also be home to a School of Medicine and will transform Texas and the nation by becoming a leader in student success, teaching, research, and health care. UTRGV will enroll its first class in the fall of 2015, and the School of Medicine will open in 2016.

 

UT Brownsville and UT Pan American

The shared history of The University of Texas Pan American and The University of Texas at Brownsville goes back to 1927, when Edinburg College was founded. In 1973, Pan American opened a second campus in Brownsville, which later became an independent institution of The University of Texas System in 1991. Over the years, the missions and the identities of these great institutions have continually evolved to serve the communities of the Rio Grande Valley.

Now, the evolution and connection between these two institutions is coming full circle as UT Brownsville and UT Pan American are being established as a single, new university and medical school, with a single, new identity—The University of Texas Rio Grande Valley.

Learn more about UTRGV here.

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