Description:Manager, Standardized Patient Programs

Carle Illinois College of Medicine

University of Illinois Urbana-Champaign

The Manager, Standardized Patient Programs in the Carle Illinois College of Medicine provides strategic leadership to develop curricular initiatives that meet the mission of the college as part of an innovatively designed curriculum. The Manager is responsible for the design, implementation, integration and continuous support of the Simulated Patient Program, a complex and critical component of the medical curriculum.This position will also contribute to the overall curriculum, including clinical, lab, and other simulated learning objectives. The Manager provides leadership for the recruitment, training and use of Standardized Patients in alignment with medical cases, and, assessment of medical students in their clinical education skills. The Manager is responsible for developing and maintaining an exceptional Standardized Patient Program that is highly adaptive and supports the evolving needs of the Carle Illinois College of Medicine.

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit http://go.illinois.edu/EEO.

Major Duties and Responsibilities:

Program Development, Implementation and Evaluation

Provide leadership for all aspects of the Standardized Patient Program including recruitment, hiring, training, orientation, scheduling and engagement of simulated patients as an active part of the medical education curriculum. Develop comprehensive recruitment, orientation and recognition programs for standardized patients that ensure their full and continued engagementwith the program, and that ensure the curricular needs of the medical education program are fulfilled.Develop and direct a comprehensive standardized patient training program, including sessions to prepare the standardized patient for role expectations consistent with the program objectives, ensuring reliable and accurate case presentations. Provide techniques to ensure the standardized patient has the ability to give appropriate written and verbal feedback to learners. Conduct formal and informal debriefings with simulated patients following performances providing constructive criticism on performance and feedback skills.Recommend, develop and implement measurement tools for the assessment and evaluation of both student and patient performance in the simulated environment to ensure consistent, reliable, and meaningful assessment outcomes. This includes overseeing and managing the simulated learning software system (B-Line) as well as other assessment tools using a variety of modalities and methodologies.Develop tracking systems/dashboards to follow student progress in clinical skills.Evaluate the efficacy of the standardized patient program based on feedback from students, patients and faculty as well as a review of indicators of student success. Recalibrate elements of the standardized patient program based on feedback and evolving needs of the curriculum.Supervise and provide guidance to standardized patients to ensure their successful participation in the program. Oversee the assignment and scheduling of standardized patients following specific curricular objectives.

Curriculum Integration

Develop engaging medical education simulation scenarios using standardized patients to meet curriculum learning objectives. Work with faculty to design and develop scenarios, scripts and checklists for teaching and assessment and ensure these meet the educational objectives and required student clinical competencies for each course. Responsible for the implementation and evaluation of select student exams including Objective Structured Clinical Examinations (OSCEs). Assist faculty with interpreting and utilizing assessment measures obtained from the clinical management system.Assist the Director of Clinical Skills with creation and deployment of a training program for standardized patients to develop a cadre able to provide direct instruction and feedback to students for clinical skills acquisition.

Program Leadership and Collaboration

Recommend, create and maintain policies and procedures that support a highly skilled and adaptive standardized patient program. Policies and procedures will include curricular, programmatic, administrative and legal components. This will include development of a comprehensive program manual, curricular materials, training material, and compliance related documents.Collaborate with the Director of Clinical Skills to develop policies and uniform rubrics and benchmarks for student performance and to ensure that standardized patient activities align with the curriculum, learning objectives, and required clinical competencies? ensure the Standardized Patient Program meets clinical faculty and user expectations.Supervise civil service and hourly staff to meet the evolving needs of the program. This includes training, conducting performance evaluations, and approving timesheets and benefit usage. Also responsible for recommending and approving additional staff as needed.Work with staff of Jump Simulation Center to expand the Standardized Patient Program for use outside of Carle Illinois Med as part of making the Simulation Center a stand-alone cost center. Recruit and train standardized patients for events of outside entities that will be renting space and staff from the Simulation Center.Work closely with the Associate Dean and senior leadership to prepare supporting documentation as required for Liaison Committee on Medical Education (LCME) accreditation standards. Coordinate with the Jump Simulation Center for shared activities.

Additional and Other Duties

Support the educational mission of the college, maintaining appropriate confidentiality of information and materials, in accordance with related student and patient regulations, such as FERPA and HIPAA. Establish and maintain effective working relationships; work cooperatively and collegially with others in a manner consistent with a workplace of dignity and respect; support and engage in equal employment opportunity principles, rules, and regulations. Through participation in appropriate national organizations and meetings, collaborate with other Standardized Patient Programs to keep abreast of new concepts to provide optimal and continually updated technologies and service to the Carle Illinois College of Medicine’s needs.Foster a culture of diversity and inclusion within the Carle-Illinois College of Medicine. Champion positive inter-professional relationships bridging the college’s private/public organization and missions.Occasional travel may be required.

Required Qualifications:

Bachelor’s degree, preferably in a field related to health care, or education. Other degree fields may be considered if in a related area of study.3 years of progressive experience in health care, education, administration or a closely related field.

Preferred Qualifications:

• Experience in a medical school environment or in a health care setting with patient interaction.
• Administrative experience, including supervisory experience.
• Must be willing to learn all aspects of the college’s operational and strategic objectives.

Knowledge, Skills, and Abilities:

• Evidence of excellent organizational and problem solving skills.
• Evidence of strong interpersonal and communications skills that incorporate tact and diplomacy, with the ability to effectively cultivate relationships.
• Strong ability to work independently and collaboratively and demonstrate initiative.
• Ability to maintain the highest standards regarding confidentiality of all student, standardized patient and curriculum related information.
• Knowledge of student and patient privacy regulations (FERPA, HIPAA, etc.).
• The position requires a strong work ethic, an approachable leadership style, and a consistent focus on the college’s immediate and strategic goals.

Salary and Appointment Information

This position is a 100% full time, twelve month, benefits-eligible Academic Professional position. Salary is commensurate with experience and qualifications. Starting date is as soon as possible after closing date.

Procedure for Candidacy:

For more information on the Carle Illinois College of Medicine, please visit https://medicine.illinois.edu/.

For fullest consideration, applicant materials should be received by no later than July 27, 2021.

Interested candidates must create a candidate profile through https://jobs.illinois.edu/. If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:

1. Submit the Staff Vacancy Application
2. Submit the Voluntary Self-Identification of Disability forms
3. Upload your cover letter and resume (months and years of employment must be included), and contact information of three professional references.

For more information regarding the application procedures, please contact Carle Illinois College of Medicine Human Resources at humanresources@medicine.illinois.edu.

University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. Convictions are not a bar to employment. The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment. As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.

College Name or Administrative Unit:Carle Illinois College of Medicine Category:5-Education and Student Services Title:Manager, Standardized Patient Programs - Carle Illinois College of Medicine (148788) Open Date:07/13/2021 Organization Name:Carle IL COM Administration