Resource Navigator

Duke University
Closing date
Oct 22, 2021

Job Details

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.

U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.

Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Location: Durham 27710
Schedule: Monday-Friday, 8:30a-5:00p

General Description of the Job Class
The Resource Navigator provides navigation services across the cancer continuum to patients with identified barriers. Navigation services may include identifying and addressing barriers, and connecting patients to valuable resources both in-house and the community. Resource Navigator services are focused on identified concrete barriers to care (transportation, lodging, system barriers etc.) and are provided as needed throughout the care continuum. Additionally, the patient navigator functions collaboratively within the multidisciplinary team in advocating for, educating, and supporting oncology patients and survivors.

The patient navigator assists in the collection of outcomes data, in building and maintaining community relationships, and in connecting patients/families to resources to deliver a seamless model of access and care benefiting patients, participating physicians, and family members.

Duties and Responsibilities of this Level

  • Assess patient barriers based on disease, acuity, research data, family and community support.
  • Provides navigation services, guidance, and appropriate referrals face-to-face or via telephone along the cancer care continuum.
  • Performs a range of non-clinical care management functions (outreach, health education, informal counseling, social support, resource linkages, interpretation/translation, transportation coordination, and advocacy).
  • Organize, gather, prioritize, and integrate resources from various sources to provide comprehensive services and optimize access to care for patients/families along the cancer continuum.
  • Act as a client advocate and support the develop of problem solving skills.
  • Demonstrate an understanding of the larger, more complex issues of public health and their relationship to cancer care and patient outcomes.
  • Navigate all criteria-based (concrete barriers) referrals through the healthcare system. Utilize critical thinking skills to anticipate potential barriers, proactively address said barriers, and accompany the patient to appointments and/or diagnostic tests when warranted to increase patient advocacy and their navigation and communication with providers.
  • Utilize and identify available resources to assist patients with overcoming barriers to receiving appropriate access to care and clinical trials.
  • Interface with external organizations, as appropriate, to ensure cooperative efforts are enhanced and available resources are utilized.
  • Monitor and evaluate program effectiveness, investigate trends, and recommend and implement modifications to improve program effectiveness.
  • Develop, maintain, and utilize an organizational system to record and update healthcare cultural relevance, health literacy, and linguistically appropriate resources for patients and their communities.
  • Maintain a navigation documentation per program standards.

Required Qualifications at this Level


High School degree or equivalent as well as strong communications and organizational skills.

Active user of electronic medical records software strongly preferred.
An associate degree in a health-related field may substitute for experience.

Experience in patient navigation.
Metric tracking skills
Minimum 1-2 years of experience in health care preferred.

Degrees, Licensure, and/or Certification

Knowledge, Skills, and Abilities

  • Excellent written, oral and conversational communication skills to effectively work with diverse groups.
  • Ability to analyze, evaluate multiple solutions and solve complex problems using well developed critical & analytical thinking skills.
  • Excellent time management skills needed to prioritize among many competing priorities.
  • Able to complete documentation in a quick and efficient manner.
  • Attention to detail needed to operate accurately and effectively.
  • Mastery of Microsoft Office, especially Word and Excel, and experience documenting in health record.

Distinguishing Characteristics of this Level

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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