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Student Success Coach

Miami University
Hamilton, OH

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Job Details

Job no: 498931
Department: Regl Dean's Office - Hamilton Campus
Location: Hamilton, OH
Work type: Salary Staff
Categories: Student Services
Status: Full Time
Temporary: Yes

Job Title:Student Success CoachJob Summary:

Student Success Coach is directly responsible for the daily execution of the TriO project. The coaches will provide direct student contact through recruiting, advising, assessing, scheduling, evaluating, and providing support services when necessary. Coaches must also maintain current and accurate program files and meet other requirements for compliance with federal regulations and college policies. Student Success Coach positions are granted funded, full-time, 11-month positions with full benefits. Student Success Coaches report directly to the Project Director of Student Support Services.

Duties/Physical Demands:

• Coaches will work with TRiO students to develop an Individual Assessment Portfolio (IAP) - assessing non-cognitive skills and outside stress factors that might negatively impact behaviors inside the academy.
• Coaches will help TRiO students create Degree Accomplishment Plans (DAP), creating a roadmap of specific courses to guide students toward earning an Associate Degree on the way to their bachelor’s degree.
• The coaches will have weekly check-ins with TRiO SSS participants during the first semester and every semester thereafter if a student's GPA falls below a 2.0.
• Coaches will help TRiO students with technology and time management along with other good student behaviors.
• The coaches will monitor student progress and have private conversations with students if needed.
• Act as a referral source for personal counseling to the Counseling Center.
• Assist participants with their orientation to general academic life and its requirements.
• Develop programming activities and the collaboration with the STEP (Summer Time Enhancement Program).
• Assist in identifying and/or selecting eligible students to participate in the program.
• Develop and implement activities to promote student persistence and student growth.

Minimum Qualifications:

Bachelor's degree with emphasis in education or related field. Two years’ experience advising, counseling, teaching or otherwise providing holistic student support in a collegiate environment. Strong written, verbal, and interpersonal communication skills and the ability to understand the needs of university students who are low income, first generations, and/or have disabilities. Ability to learn and communicate detailed policies and procedures. Ability to work a flexible schedule that might include days, nights, and an occasional weekend. Position is not eligible for H-1B sponsorship.

Desired Qualifications:

Consideration may be given to applicants who have participated in a SSS program and who have experience in the development and implementation of special programs or workshops for low-income or first-generation students, students with disabilities, and students with academic need. Experience with public speaking and/or teaching/training experience. Proficiency in Microsoft Office Suite applications and a basic knowledge of social media.

Special Instructions to Applicants:

Inquiries can be directed to Kelli Bray at [email protected]

EO/AA Statement/Clery Act:Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to [email protected] or 513-529-3560. As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at:, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.Date to Begin Screening Applicants:

Screening of applications will begin July 26, 2021 and continue until the position is filled.

Benefits Eligible:


A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact [email protected] or (513) 529-3560.

Advertised: 12 Jul 2021 Eastern Daylight Time


Nationally recognized as one of the country's most outstanding undergraduate institutions, Miami University is a public university located in Oxford, Ohio (35 miles north of Cincinnati), with regional locations in Hamilton, Middletown, and West Chester, Ohio, and the John E. Dolibois European Center in Luxembourg. Miami combines a wide range of strong academic programs with the personal attention ordinarily found only at much smaller institutions. A liberal education core complements the more specialized studies of the majors.

Along with an impressive number of opportunities to gain practical, hands-on and immersive experiences, Miami is distinguished by a faculty who enjoy teaching and mentoring students. Recognized as a "Public Ivy" by Richard Moll in his 1985 book about America's flagship universities, Miami is consistently recognized by U.S. News & World Report as one of the nation’s best schools for “unusually strong commitment to undergraduate teaching.” This commitment to teaching is demonstrated in the University's record of exceptional retention and graduation rates-which are among highest for NCAA Division I schools. Miami also regularly ranks among the top public doctoral university in the country for study abroad participation by undergraduate students.

Chartered in 1809, Miami is the 10th oldest public university in the nation. Enrollment includes almost 15,000 undergraduates and more than 2,200 graduate students on the Oxford campus, which is lauded for its exceptional beauty. The charming, historic uptown area of Oxford is adjacent to the campus.

Miami offers bachelor degrees in over 100 areas of study and master's degrees in more than 50 areas; the University also offers a number of doctoral degrees.

More information on Miami may be obtained via

Miami University is deeply committed to the success of every member of the community. At Miami, our mission is to empower each student, staff, and faculty member to promote and become engaged citizens who use their acquired knowledge and skills with integrity and compassion to improve the future of the community and the world.

The Office of Equity and Equal Opportunity (OEEO) exists to provide an inclusive, equitable, working, living, and learning environment to members of the Miami University community. OEEO provides members of the university community a place to obtain guidance for providing equal opportunity in personnel matters, and to resolve issues of harassment and discrimination

The Office of Equity and Equal Opportunity (OEEO) ensures that Miami University provides an equitable environment for students, faculty, and staff. This will be achieved with compassion, understanding, and fairness to all parties involved and act as a resource for all members of the university community.

Office of Diversity Affairs is located at 336 Shriver Center 3rd Floor. The Main Office line is (513) 529-6504.

Janine Todd, Program Associate
Mr. Gerald Yearwood, Senior Administrative Director
Dr. Juanita S. Tate, Director of Divisional Initiatives
Demere Woolway, Assistant Director of ODA & Coordinator of GLBTQ Services
Yvania Garcia-Pusateri, M.S., Assistant Director & Coordinator of Diverse Student Development

Office of Equity and Equal Opportunity is located at 219 E. Spring Street Oxford, OH 45056. The Main line is (513) 529-7157.

Kenya Ash, Director, Title IX Coordinator & Section 504/ADA Coordinator
Kristie Marcum, Associate Director
Tandy Hamm, Assistant Director
Janet Fink, Administrative Assistant

For a list of contacts involved in diversity-related efforts, see Diversity Contacts (PDF 229KB).

As part of institutional diversity and inclusion goals, our efforts diligently center on four core areas: recruitment, retention, curriculum and climate. These core areas are addressed through key initiatives that are tailored to faculty, staff, and students and are executed either through programs and support from our office or in collaboration with other university offices, departments, and programs. In addition, we also value relationships with our community partners who also work with us to promote diversity and inclusion at Miami.

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