Parking Services Coordinator

University of North Carolina at Chapel Hill
Chapel Hill, NC
Closing date
Oct 12, 2021

Job Details

Position Type:

Permanent Staff (SHRA)

Is this an internal only recruitment?:


Position Title:

Admin Support Specialist - Journey

Working Title:

Parking Services Coordinator

Position Number:


Vacancy ID:


Budgeted Hiring Range:

$36,948 - $40,134

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent:


Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:


Work Schedule:

Monday – Friday; 8:00am – 5:00pm (subject to change)

Department Name and Number:


Date First Posted:


Closing Date:


Position Location:

Chapel Hill, NC

Position Posting Category:

Parking and Transportation

Department Description:

Transportation & Parking ( is an essential service at UNC Chapel Hill and is responsible for coordinating traffic, parking, and transportation to meet the diverse access needs of an academic and health care campus population consisting of 30,000 students, 19,000 employees, and up to 1 million patients and visitors annually. Transportation and Parking strives to provide high-level service to students, employees, and visitors who work, live, and visit the University and UNC Health Care System. Transportation and Parking partners with stakeholders and customers to manage this key University infrastructure system effectively and efficiently balancing limited resources and the diverse access needs of the campus community.

The department manages 10 parking decks and 160 surface parking areas with approximately 23,000 parking spaces providing employee, student, patient/visitor, and event access to campus. The department has 96 permanent employees, approximately 45 temporary employees, and an operating budget of approximately $31 million. The University and UNC HealthCare System rely on a multi-modal transportation system, utilizing local and regional transportation to provide access to the campus and hospitals. UNC partners with local and regional transit agencies to provide fare-free-at-boarding transportation locally and subsidized regional transit opportunities for employees and students. Transportation and Parking plans, manages, and implements traffic, transit, and parking services daily and during major campus events. Transportation provides essential input for the campus Master Plan and Development Plan initiatives to ensure development and operation of key transportation infrastructure services to support institutional missions.

Equal Opportunity Employer:

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description:

This position serves as a Parking Services Coordinator providing parking information and assistance to UNC students, staff, faculty, and UNC Health Care patients and visitors. Primary responsibility is customer service for the University community and general public. Position operates in a busy work environment that requires the ability to plan and make independent decisions, handle high pressure situations, defuse difficult customer service situations, and develop resolutions. Position includes working in Microsoft Word for letter distribution, correspondence and formatting, and Excel for developing and reconciling reports. Position will include cash handling, deposits, and cashiering to process payments for parking fees and services.

Minimum Education and Experience Requirements:

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Essential Skills, Knowledge and Abilities:

Must possess excellent customer service skills and proficiency in Microsoft Word and Excel with strong data entry skills. Candidate should possess effective oral and written communication skills as this position will often be the first point of contact with the public. Essential experience includes multi-phone line management, receptionist duties and ordering supplies in addition to cash handling, deposits, and cashiering. Must have the ability to multi-task in a very busy work environment; ability to plan and make decisions independently; handle high pressure situations that include developing resolutions and defusing difficult customer service situations. Parking Registration Coordinators must be capable of maintaining high levels of concentration and focus during periods of high customer volume.

Preferred Qualifications:

Familiarity with UNC campus and/or parking regulations governing the campus is preferred. Knowledge and experience in transportation and parking field a plus.

Special Physical and Mental Requirements:

Must be able to lift/move 25 lbs. with or without accommodation.

Position/Schedule Requirements:

Evening work occasionally, Overtime occasionally, Weekend work occasionally

Stimulus/ARRA Funded:



The nation’s first public university is at the heart of what’s next, preparing a diverse student body to become creators, explorers, innovators and leaders in North Carolina and throughout the world. Carolina’s nationally recognized, innovative teaching, campus-wide spirit of inquiry and dedication to public service continue the legacy that began in 1795 when the University first opened its doors to students.

Here, in one of America's most beautiful college settings, we offer exceptional careers in richly diverse fields. Come explore what UNC-Chapel Hill has to offer you.

Undergraduate Enrollment: 19,117

Graduate/Professional Enrollment: 10,894

Total Student Enrollment: 30,011

Founded: 1789, as the first state university in the United States

Type of Institution: Public, four-year

Undergraduate Admission: 15,961

Graduate/Professional Enrollment: 10,039

Total Student Enrollment: 26,000

Faculty: 3,000

Percentage of faculty who hold Ph.D.s or the highest degrees in their field: 94 percent

Faculty/student ratio: 1/14

Location: UNC is located in the heart of Chapel Hill, the best college town in America! It's a friendly town of about 40,000 in the geographical center of North Carolina. Chapel Hill is at the western point of the Research Triangle, an area of about one million people, comprised of Chapel Hill, the cities of Durham and Raleigh, and the Research Triangle Park, home of many corporate offices and scientific research centers. Carolina is about 30 miles from the state capital, Raleigh, and 20 minutes from Raleigh-Durham International Airport.

Chapel Hill's main street, Franklin Street, borders the campus and offers shops, coffee houses, cafés, movie theaters and houses of worship. The town has a historic district, museum, library, parks, malls, and many recreational facilities.

Origins of Carolina's students: 82 percent of UNC's freshmen are from North Carolina and 18 percent are from out-of-state. Our students come from 42 different states and our international students represent 37 countries.

Size of freshman class: Approximately 3,400

Class size: Barely five percent of undergraduate classes contain more than 100 students; two-thirds of undergraduate classes have fewer than 30 students. Forty-one percent have fewer than 20 students, including First Year Seminars, in which first-year students work closely with professors.

Sports and athletic programs: UNC is an NCAA Division I school with 28 varsity teams. Carolina is the proud home of the Dean Smith Center, Kenan Stadium, Carmichael Auditorium, Koury Natatorium, and many other fine athletic facilities. Students join more than 60 intramural and club sports, which include baseball, bowling, crew, golf, lacrosse, rock climbing, rugby, tae kwon do, and ultimate frisbee. The Student Recreation Center offers weight training, aerobics, stair machines, and all the equipment you would expect to find at a great health club! Carolina offers a newly renovated outdoor pool and indoor pools, a golf course, tennis courts, and the longest zipline in America!

Number of residence halls: Incoming undergraduates will live in one of Carolina's 29 residence halls, which are wired for Internet access and cable television.

Scholarships and financial aid: About 40 percent of UNC-Chapel Hill students receive scholarships and/or some form of financial aid.

Special research institutes: Institute for Research in Social Science, Institute of Outdoor Drama, Morehead Planetarium, Kenan Institute of Private Enterprise, Institute of Government, Institute of African American Research.

Career services: On-campus counseling, job fairs, résumé writing service, internships, placement services.

Technological facilities: Students find multiple uses for Carolina's state-of-the-art technological resources. They can access Carolina's computer services through Academic Technology and Networks, which manages academic computing, e-mail, microcomputing labs, interactive media presentation, video and classroom support, and a help desk. The MetaLab oversees the development of SunSITE, one of the world's busiest digital library and electronic publishing projects.

Students may open e-mail accounts, and many use campus computer resources to construct personal Web pages. Students in residence halls have hardwired network connections to the Internet and cable television in their rooms. At the ATN Training center, students may take classes on software packages and utilities. Computer labs are available for student use all over campus.

Carolina Computing Initiative: Beginning with the freshman class of 2000, undergraduates must purchase laptop computers. The University has arranged for IBM to offer computers at excellent prices. Students, faculty, and staff will enjoy cost savings, higher quality compatible equipment, and better technical support through CCI.

The Study Abroad program allows students to live and learn in Europe, the Middle East, Asia and the Pacific Rim, Africa, and the Americas.

The Honors Program offers special seminars, research programs, and the chance to design your own independent studies.

Carolina students spend time in public service through student organizations, the Campus Y, the Carolina Center for Public Service, and courses that incorporate community service.

UNC's chapter of Phi Beta Kappa, a national collegiate honor society, is the oldest in North Carolina, dating from 1904. There are many other honorary societies at Carolina.

UNC offers ROTC programs in all branches of national military service.

Through the First Year Seminars program, first year students will understand what it means to study at a premier research university. They will learn from faculty members and share in their research in seminars of no more than 20 students.

Life outside the classroom: More than 370 clubs, teams, and student organizations offer something for everyone! You can choose from among musical and dramatic performing groups, publications, ethnic and religious clubs, the Campus Y and other service organizations, fraternities and sororities, and pre- professional organizations. Whatever your interests, you will find others at Carolina who share them!

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