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Director, Student Care Coordination

Dallas College
District Office

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Administrative Jobs
Student Affairs, Counseling
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Job Details

Job no: 501608
Work type: Full-time
Location: District Office
Work Schedule: Monday-Friday (8:00-5:00)

Working Title
Director, Student Care Coordination

Job Title Code

Salary Level

Salary Range (Full-Time)
$75,000 yr - $120,000 yr (dependent on experience and other considerations)

Business Travel
$150 Monthly


Position Type

Position Summary
The Director of Student Care Network is responsible for planning, developing, implementing, and assessing programs designed to support students’ wellbeing. The Director of the Student Care Network reports to the Associate Dean of Student Care Network and Basic Needs. The Director develops and coordinates case management services and basic needs programs. The Director leads a team in the operation of basic needs programs, including campus food pantries, housing and rental assistance, childcare support, and a comprehensive referral program for campus and community resources. The Director serves as a leader for the highly matrixed and interconnected Student Care Network, a dynamic team of mental health and medical care professionals (including nurses, LPCs, psychologists, social workers) providing services to a diverse, intergenerational community. The Director leads a team in building and leveraging a network of campus and community resources to assist under-resources students.

Required Knowledge, Skills & Abilities
Knowledge of the purpose of community colleges and the vision of Dallas College

  • Skills in technological support and delivery of student programs and services; knowledge and skill in the use of integrated software systems; and proficiency in the use of Microsoft application software
  • Knowledge of care management, intake/assessment, and counseling techniques. Experience working with students in crisis and creating behavioral intervention plans and/or care coordination.
  • Employ and deploy data-informed and results oriented initiatives
  • Ability to identify and address opportunities and challenges that arise as a result of Dallas College’s current transition
  • An understanding of contemporary issues in higher education is required through professional development activities
  • Experience working with student support programs (counseling, threat assessment, health & wellness programs, etc.)
  • Ability to maintain confidentiality of information exposed to during business regarding students, supervisors, or other employees
  • Learn, interpret, and ensure compliance with state and federal laws. Knowledge of risk assessment in higher education settings.
  • Highly collaborative leader with experience in a comparably diverse and complex college/university with a proven track record of enhancing quality, excellence, institutional diversity, equity and inclusion, and student success
  • Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to a variety of stakeholders/constituents within the Dallas College community and health care, social service network related to student basic mental health, physical, spiritual and social needs
  • Experience in strategic planning, assessment of program(s) effectiveness, and development of guidelines to enhance student success units within the institution and with accrediting bodies
  • Knowledge of mental health and basic needs services for college students.
  • Excellent time management, and organizational and problem-solving skills
  • Ability to work effectively with ethnic, cultural, and socially and economically diverse student populations
  • Responds appropriately to issues in a dynamic, rapidly changing educational/economic environment

Physical Requirements
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Knowledge and Experience
· Bachelors degree in counseling, social work, or related field. Official transcripts required.

· Two (2) years of progressively responsible leadership.

· Possession of, or eligibility to obtain, an appropriate license within ninety (90) days of hire, (i.e., LMSW, LCSW, NCC, LPC, LMFT) or case management certification. Official license/certification required.

· Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday especially during heavy registration peak times including nights and weekends.

· Experience supervising volunteers, staff, and interns.

· Current and valid Texas driver’s license required.

· Experience working with diverse student and staff populations.

· Experience with CARE Teams.

· ***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. **

Essential Duties and Responsibilities

· Responsible for overall operation, leadership, supervision, and evaluation of basic needs programs and student case management services

· Implementation and leverage technology platforms such as Maxient, Titanium, and Pieces to support the student care network.

· The Director supervises and is responsible for:

o Student Care Coordinators

o Campus Food Pantries

o Accessing Public Benefits (i.e. SNAP)

o Rental and Housing Assistance Programs

o Childcare Support

o Community Referrals

o Maxient


· Provide appropriate ongoing follow up with students in person or by phone/email/virtual appointment for continuity of care and accountability and to evaluate successes, barriers, and/or gaps in support

· In consultation with key college stakeholders, evaluate current student resources and create a strategic two-year plan to scale up efforts to address under-resourced student need and gaps in services by incorporating best practices in goal setting and the development of learning outcomes. Specific focus areas will include health and wellness and supports for students who are parents.

· Meet individually with students of concern or who may have acute needs (and their families, if necessary) to coordinate and provide ongoing care management to ensure appropriate services are in place.

· Execute the College’s Student Death Protocol and coordinate appropriate care for high level emergencies and other traumatic experiences

· Monitor the operations of campus food pantries, including staff management, policy development, inventory and budget tracking, and risk management

· Expand wrap-around basic needs supports by connecting existing disparate student services (including transportation, childcare, emergency aid, benefits screening, and food assistance, etc.); planning and leading cross-training; and supporting interdepartmental collaboration.

· Work closely with campus partners to facilitate coordinated and holistic support measures for students

· Utilize electronic documentation systems to create and/or update wellbeing files in Maxient and Pieces to share information with campus partners and guarantee accurate file maintenance

· Respond to after hours or weekend emergencies on a limited basis to ensure continuous support for students

· Design and implement programs and conduct trainings to educate students, faculty, and staff about the Student Care Network, student wellbeing, and identifying and responding to students in distress

· Develop, deliver, and evaluate interventions and sustainable programs over multiple campuses that ameliorate basic needs in a manner that promotes dignity and minimizes marginalization.

· Communicate, increase awareness, and advocate for students’ basic needs to a range of audiences both on campus and in the community.

· Develop and maintain strategic partnerships with on- and off-campus stakeholders that support a comprehensive, multidisciplinary, and integrated approach to basic needs.

· Engage in comprehensive assessment, evaluation, and program improvement by regularly tracking, communicating, and reporting relevant data; integrate feedback into program operations; and develop and review key performance indicators to reduce students’ food, housing, and financial insecurity.

· Attend relevant trainings and meetings to increase knowledge and expand network of contacts in the community.

· Plan annual spending, maintain budgets, track expenditures, perform reimbursements, facilitate purchasing, and monitor Basic Needs expenses, including dispensary expenses, in collaboration with the Associate Dean.

· Plan, organize, and implement campus wide educational programs and participate in outreach activities including but not limited to tabling at key events, integrating information into new student orientations or onboarding processes, presenting to student clubs, and increasing the college’s awareness and knowledge of student basic needs through presentations and educational events.

· Assist department personnel with other Student Engagement activities that support student success, holistic wellness, and a sense of belonging, as needed.

· Completes required Dallas College Professional Development training hours per academic year.

· Performs other job duties as required.

Reports to: Associate Dean, Basic Needs and Community Connections

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.

Advertised: 13 Jul 2021 Central Daylight Time
Applications close: 27 Jul 2021 11:55 PM Central Daylight Time


Since 1965 the seven colleges of DCCCD — Brookhaven, Cedar Valley, Eastfield, El Centro, Mountain View, North Lake and Richland — have served more than 3 million people. That's a lot of students! The colleges of DCCCD equip students for successful living and responsible citizenship in a rapidly changing local, national and world community by providing: — the first two years of a bachelor's degree — more than 100 high-demand career programs — enrichment and certification classes for a lifetime of learning — professors who are dedicated to your success, not a research grant — unparalleled quality at a tuition you can afford Check out jobs over on our careers page at

Industry                                                        Higher Education
Company size                                               5,001-10,000 employees
Headquarters                                                 Dallas, Texas
Type                                                              Educational Institution
Founded                                                        1965
Specialties                                                    Higher Education, Technical Certificates, and Vocational Degrees and Certificates


Locations                                                      The District Office (DO) houses the core districtwide administrative operations.
                                                                      We are situated just south of downtown Dallas, across the street from Dallas Police HQ and South Side on


District Office                                               1601 S Lamar St, Dallas, Texas 75215
District Service Center                                  4343 IH – 30 Mesquite, TX 75150
Eastfield College                                           3737 Motley Drive Mesquite, Texas 75150
El Centro College                                          801 Main St. Dallas, Texas 75202
Richland College                                           12800 Abrams Rd. Dallas, Texas
Brookhaven College                                      3939 Valley View Ln. Farmers Branch, Texas
Cedar Valley College                                    3030 N Dallas Ave. Lancaster, Texas 75134
Mountain View College                                4849 W Illinois Ave. Dallas, Texas
North Lake College                                       5001 N MacArthur Blvd Irving, Texas 75038

Find Us
1601 S. LAMAR ST
United States
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