Technician, I

Employer
Columbus State Community College
Location
Columbus, OH
Closing date
Oct 28, 2021

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Administrative Jobs
Academic Affairs, Research Staff & Technicians

Job Details

Requisition ID: req3223

Job Title: Technician, I

Department: IT Support Services

Location: Columbus Campus

Employment Type: Staff

Employment Status: Part-Time Professional

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation: $20.05

Schedule: Mon - Fri; Evenings and Alternating weekends; Positions available at our Main Campus and Delaware Campus

Job Description: 

The College
 
 Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes.

With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision.

We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.

The City

 Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally.

 To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description.

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.

Position Summary

The Information Technology (IT) Technician I position is responsible for providing technical support to the users while working under direct supervision and following standard procedures and written instruction to accomplish assigned tasks. 

This position serves as the first point of contact for troubleshooting hardware / software, PC / Mac / Linux or printer problems. The position assists users via telephone, email, chat and in person with a wide range of questions, problems, and requests related to desktop software, hardware, peripherals, network issues, applications issues. This position also troubleshoots and resolves issues with printers utilized in the computer labs.

Core Competencies

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Quality Orientation, Continuous Learning, Guiding Interactions, Coaching and Decision Making

ESSENTIAL JOB FUNCTIONS

Customer Service

Performs various basic level technical duties in the Computer Commons, Cyber Café, Learning Center and various labs around campus and RLC’s. 

Provides documentation and updates to Service requests that are received from the IT Support Center in the current ticket system; documents all request and application issues in the current ticket system. 

Identifies and prioritizes these Service requests and escalates, if necessary. Provides basic technical support via phone, email, chat or in-person. Performs tests to isolate the source of issues.

IT Technical Support

Tests and troubleshoots technical equipment such as: work stations, laptops, and college owned printers. Performs general repairs to technical equipment, and identifies need for major repairs for referral to vendor, if under warranty. 

Performs setup for workstation, laptops and printers. Provides cable management for these devices. Maintains accurate inventory for both hardware and software products. Provides printer support in computers labs either virtually or in-person.

Continuous Improvement

Trains on all utilities used within the IT Support area including: Microsoft Configuration Management Console; imaging and installing software on workstation and laptops; Microsoft Printer Management; WebEx; and College account management tools. 

Develops broad and in-depth knowledge of software and hardware that are unique to the support area.

Diversity, Equity and Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES AND RESPONSIBILITIES

Attends all required department meetings and training. Works a flexible schedule including evenings and Saturdays. *Regular, predictable, and punctual attendance is required. Other duties as required.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. 

While performing duties for this job, the employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks. 

Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls. Employee converses verbally or manually with others in person and by telephone. 

Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts or exerts force up to 50 pounds.

Working Conditions

Typical office environment. Regular exposure to moderate noise typical to business offices. Employee is occasionally exposed to dirt, dust, debris, smells and outdoor weather conditions when moving or installing equipment. 

Employee is occasionally exposed to minor cuts, burns, or other incapacitating injury and risk of electrical shock. Employee is occasionally exposed to fumes or airborne particles.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of: Multiple OS environments; technical equipment components and functions; technical equipment installation processes.

Skill in: excellent verbal and written communication; organization; customer service; conflict resolution; general typing; performing basic technical tasks in office/administrative areas and classrooms; installing technical equipment; testing, troubleshooting, and resolving basic level technical equipment operating problems; calibrating technical equipment; analytical thinking; application of job-related computer software and equipment

Ability to: develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; maintain confidential and sensitive information; use good judgement; perform complex tasks and prioritize multiple projects; investigate and analyze information and draw conclusions; effectively communicate information in oral, written, and graphic form; excellent listening skills and participant in collaborative work; develop and maintain effective working relationships with colleagues and stakeholders across the College; effectively work with persons of varying cultures and diversity; problem solve effectively.

Minimum Qualifications: Associate’s Degree in Information Technology, Computer Science or a related field. One (1) year of experience working in an IT Support environment. *An appropriate combination of education, training, coursework and experience may qualify a candidate.

State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).   

Organization

About Columbus State Community College

Columbus State is one of the largest colleges in Ohio, serving approximately 45,000 students annually. Committed to equity and accessibility, and driven to innovate on behalf of our students and our community at large, Columbus State is positioned as Central Ohio’s front door to higher education. Embracing a partnership mindset, Columbus State collaborates with university partners to provide affordable bachelor’s degree options, and with the region’s major employers to develop relevant, real-world educational offerings that produce in-demand workforce talent.

Locations

Columbus State offers convenient access to classes and college services at its locations across Central Ohio. Our Columbus Campus is located in the downtown Creative Campus neighborhood of the city’s Discovery District, while our Delaware Campus serves students in the fast-growing northern part of the region. Our Regional Learning Centers are located in Dublin, Grove City, Reynoldsburg, Westerville at Otterbein University, and The Southwest Center at Bolton Field.

National Recognition

Columbus State’s commitment to diverse, equitable and inclusive outcomes for our students and a better society is reflected in our recognition as the 2019 Leah Meyer Austin Award winner by Achieving the Dream, a national network dedicated to eliminating equity gaps in community college education. Columbus State is an Achieving the Dream Leader College of Distinction and a 2021 member of its Racial Equity Leadership Academy initiative to further institutional racial equity change.

Points of Distinction

• In August 2019, Columbus State opened the new home for its School of Culinary Arts and Hospitality Management, Mitchell Hall.

• The College is a leader in The College Credit Plus Program, an Ohio Department of Education strategy aimed at increasing educational attainment.

• Thanks to its strong academic foundation, Columbus State is extremely successful in the grant-writing arena, with 98 active grants from federal and state agencies, corporations, philanthropic organizations, and other sources with a total value of $70.4 million.

• Columbus State holds an annual Day of Service, where hundreds of students, faculty, and staff volunteer at dozens of locations around the area, totaling nearly 2,500 hours of service each year.

• In 2018, Columbus State adopted Four Pillars of Student Financial Stability and is actively partnering with community organizations to help solve issues of housing and food insecurity for our students.

• In 2019, the Mid-Ohio Market at Columbus State opened on the Columbus Campus to help address food insecurity for students and the larger community.

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