Shift Lead

Employer
Stanford University
Location
Residential & Dining Enterprises, Stanford, California, United States
Closing date
Oct 21, 2021

Job Details

Shift Lead🔍Residential & Dining Enterprises, Stanford, California, United States📁Food Services📅Jul 13, 2021 Post Date📅90404 Requisition #ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:

Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing high-quality services to students and other members of the university community. The department has an annual operating budget of over $350M, operates 24/7/365, and oversees a $3B asset portfolio comprising a 7 million sq. ft. physical plant across the campus. In autumn quarter of the 2021-22 academic year, R&DE will return to providing housing for over 13,000 students and dependents, serving meals at 17 dining halls, 12 retail locations, and operating athletic concessions and conference operations. Additionally, R&DE comprises 900 FTE staff in the following divisions: Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, Maintenance Operations and Capital Projects, and a team of R&DE strategic business partners: Finance & Administration, Information Technology, Human Resources, and Strategic Communications.

“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE,“Excellence is defined by aligning our strategic goals and performance with our vision.”

Stanford and R&DE are committed to creating and sustaining a diverse environment. R&DE’s dedication to promoting diversity, multiculturalism, and inclusion is reflected in our work of providing service excellence to our students. Diversity is more than a commitment—it is foundational to what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us different.

JOB PURPOSE:

Provide functional coordination presence and daily operational oversight of residential dining, retail, or catering services.

CORE DUTIES*:

    Provide functional coordination for the activities of foodservice workers, casual employees and students.Be available to talk to customers, answer questions, and resolve any problems students may have in order to provide the most positive experience possible.Complete opening or closing checklist depending on assignment.Oversee clean up to assure that it the dining hall is properly prepared for the next shift (cleaned, restocked, proper set up).Provide oversight in servery, particularly at busy times, to ensure food, plateware, silverware and glassware are kept replenished.Assist to cover for absent workers due to unforeseen conditions requiring immediate response for a period of time.
* - Other duties may also be assigned

MINIMUM REQUIREMENTS:

Education & Experience:

Associate degree in restaurant management, business, or related field or equivalent and one year of successful institutional food service experience or combination of education or relevant experience.

Knowledge, Skills and Abilities:

    Ability to effectively coordinate and provide oversight to a diverse work staff.Exposure to and success with key customer service competencies, such as the ability to communicate clearly, listen, and empathize with customers while simultaneously adhering to protocols and guidelines.

Certifications and Licenses:

    ServSafe CA Certification.

PHYSICAL REQUIREMENTS*:

    Constantly exert well-paced mobility to move quickly to the different areas of the facility as service and production demands require.Frequently bend, stoop, and perform extensive walking.Occasionally exert up to 50 pounds of lifting force and/or a negligible amount of force constantly to move objects.Ability to see and taste food for quality.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

    Work flexible and demanding hours.Frequently work long hours completing widely diverse duties.Subjected to wet floors, temperature extremes, and excessive noise.

WORK STANDARDS:

    Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.


Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

“This role is designated as essential and requires incumbents to report to the worksite. Telecommute is not an option for this role.”

Additional Information
  • Schedule: Full-time
  • Job Code: 7619
  • Employee Status: Regular
  • Grade: D
  • Requisition ID: 90404

Organization

Change the world. And yourself.

Stanford University has changed the world, over and over again.

We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career. 

At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment.

Stanford Facts at a Glance

Opened 1891

Student Enrollment

  • Undergraduates: 6,980
  • Graduates: 8,897

Campus

  • 8,180 contiguous acres in six governmental jurisdictions
  • Nearly 700 major buildings
  • 97% of undergraduates live on campus

Research

  • 5,300 externally sponsored projects
  • $1.33 billion total budget

Faculty

  • 2,043 faculty members
  • 21 Nobel laureates are currently members of the Stanford community
  • 5:1 student to faculty ratio

Stanford University is an Equal Employment Opportunity and Affirmative Action Employer and is committed to recruiting and hiring qualified women, minorities, protected veterans and persons with disabilities.

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