Organizational Effectiveness and Assessment

Washington State University
Pullman, WA
Closing date
Sep 13, 2021

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Administrative Jobs
Institutional & Business Affairs, Assessment, Accreditation & Compliance, Institutional Research & Planning

Job Details

Employment Type: Part-time
Posted data: 2021-07-12
Req: R-1771


1496-YN - Business Data Analyst

Business Title:

Organizational Effectiveness and Assessment


Employee Type:

Admin. Professional

Job Family:

Administrative Professional - OT Eligible

Position Details:

Summary of Duties:

Responsible to design, develop and maintain data from various student information systems to provide data and information used to support operational performance and guide planning and decision making that supports recruitment, enrollment and retention of students. Manage data to include designing queries and analyzing results for Chancellor and academic leadership. Work in partnership with Institutional Research to manage data requests, write queries, and validate official University reports including census, admission, enrollment, and advising reports.

Provide oversight of information technology projects and develop implementation plans for the Division of Student Affairs in consultation with all stakeholders.

Works in partnership with Information Technology (IT), Enterprise Systems Group, Institutional Research, and other groups to design and develop business solutions including new systems and reports used institutionally.

Provide business needs analysis and makes strategic recommendations for software, hardware, and general technical support for the Student Affairs function and associated staff.

Leadership team member within Student Affairs environment, actively contributing to implementation of policy/procedures and strategic planning for the division.

Essential Duties:

Project and Process Management -35%

  • Designs, develops, and maintains a system to collect, organize, and analyze data collected about potential WSU Spokane students for use in recruiting efforts by leadership of academic units.
  • Collaborates with Enterprise Systems Group (ESG) team to identify research criteria; solicits data needs, develops report specifications, and creates end user reports.
  • Collaborates with IT during the construction of new dashboards, databases and reports. Presents research and design information that is needed to create the system to IT staff. Assists with the implementation and training for new systems as they come online.
  • Creates and maintains a system to collect, organize, and analyze data for current WSU Spokane students assuring security and compliance. Analyzes and interprets data using a variety of techniques (data aggregation, complex data mining, etc.) to be used to evaluate operational performance and decision making.
  • Represents Student Affairs, Enrollment, and Financial Services on committees for strategic planning and enrollment management initiatives.
  • Develops and manages procedures and logical processes with which data from a variety of systems for Student Affairs is collected, analyzed, sorted and reported to leadership of departments, programs and colleges. Creates and maintains systems that create efficiencies and organize programmatic activities and events that improve services to students such as departmental budgets, student surveys, building and room utilization, and other ad hoc reports.
  • Evaluates operational performance and guides business planning and administrative decisions concerning student and campus data.
  • Develops effective management tools for end users to access including budget systems, student enrollment, transcript processing and services.
  • Assesses needs, designs and develops reports for campus departments and partners including student demographic information and other ad hoc reports. Serves as campus resource to College administration and WSU Spokane administration on data warehouse (OBIEE); provides training and support as requested.
  • Provides computer consulting and technical support to help the Student Affairs staff increase efficiency and customer service.
  • Manages the design of the Student Affairs website and other marketing campaigns.
  • Coordinates and manages a division-wide communication plan including overall website design and communication efforts.
  • Coordinates and manages an online Orientation program in collaboration with relevant Student Affairs offices.
  • Provides oversight and monitoring of Student Affairs work processes and distributes information relevant to individuals, offices, and departments so they can engage in continuous improvement of services.

Data Collection & Management - 30%

  • Manages data requests, writes complex queries, creates dashboards and provides various data and reports extracted from existing computing systems, including imaging, student database, Answers, and Query Manager. Builds and maintains local databases for Student Affairs, including enrollment management, admissions and prospective student data, matriculated students, student accounts, financial aid, writing portfolio, and commencement.
  • Assures the integrity of WSU Spokane admissions and enrollment data; coordinates with Vice Chancellor of Student Affairs and Director for Enrollment and Financial Services to evaluate reports against enrollment management goals and to identify roadblocks in systems or business processes.
  • Works in partnership with and at the request of Institutional Research on the Pullman campus to develop business solutions including queries and validate official reports used by university administration and academic programs, serving as subject matter expert on census, admissions, enrollment, and advising reports. Collaborates with institutional partners on formulation, implementation and enforcement of data collection policies and procedures.
  • Participates as a member of the Business Intelligence Data Warehouse Group (BI-DWH). Presents data at meetings, traveling as necessary to attend meetings and trainings.
  • Achieves system­wide impact across multiple campus locations via committee work, travelling as necessary to attend meetings. Creates and designs reports at the request of Institutional Research (IR) or other administrators that can be applied to their respective campus locations either directly or through manipulation of database points specific to the campus/department.
  • Builds and maintains reports that allow Student Affairs users to efficiently and effectively perform their duties, including applicant lists, student admission reports, weekly enrollment reports and updates to the Student Affairs database, student financial reports, financial aid tracking reports, health fee lists, degrees conferred, writing portfolio holds, transcript holds, and room usage reports. Develops systems to automate production and distribution of reports to assure timely reporting.
  • Writes complex queries and analyzes data to maintain completeness and adequacy of data integrity in systems while ensuring a confidential environment. Determines data to be collected and the appropriate data resources for the specific project. Consults with administrators and management on data coding problems and assist in developing means to correct problems. Troubleshoots data submission errors and data error issues.
  • Provides OBIEE training and support to academic coordinators and other end users on the Spokane campus.
  • Manages data requests to develop, validate and maintain student data reports for academic leadership in the College of Nursing, College of Medicine, and College of Pharmacy, and other WSU Spokane departments. Reports include, but are not limited to, enrollment by program, enrollment by degree, and enrollment by year; determining academic level by courses and credits passed; assessment data; admission comparison from year to year; prospective applicant lists; academic holds.
  • Provides data for special requests for administrative projects for departments such as Capital Planning, Facilities Operations, and other administrative offices.

Assessment - 15%

  • Assist Student Affairs offices in conducting program evaluation, including planning, data gathering, data analysis, and report preparation with the support of the Student Affairs Assessment Committee.
  • Design and implement assessment initiatives appropriate to the research question and ensure use of the data in decision-making and program/service evaluation. Ensure that appropriate metrics as outlined in strategic planning documents at all levels are being assessed and met.
  • Create central repository for all divisional and office assessment materials. Serve as clearinghouse and coordination point for assessment projects and facilitate communication between and among units to share best practices, resources, and information.
  • Develop assessment strategies that allow the division to measure learning outcomes and positively impact student success and retention
  • Create a formal assessment matrix for the Division of Student Affairs Strategic Plan and operationalize its implementation
  • Co-Coordinate, lead, and manage the Student Affairs Assessment Committee
  • Develop and implement dashboard indicators to inform student affairs practice
  • Provide operational roadmap for utilizing assessment within the Division of Student Affairs. Provide direction and leadership reflective of innovation within assessment practices
  • Disseminate assessment information as appropriate through annual reports, dashboards, etc.
  • Collaborate and consult with the Office of the Vice President for Student Affairs, Institutional Research, and other relevant WSU divisions, departments, and offices regarding research projects centered on retention, persistence, and the overall student experience
  • Identify, analyze, and interpret trends in Student Affairs and assessment literature

Systems Management - 15%

  • Provides computer hardware and software consultation for specialized equipment and software utilized in Student Affairs.
  • Serves as a lead or co-lead during the implementation phase of introducing new software. Bridges the gap between technology use and business process development.
  • Collaborates with CRM Manager on using software for student recruiting. Problem solves and manipulates large datasets and writes complex queries.
  • Configures and manages the Sharepoint sites, and scheduling software information and workflow systems for Student Affairs.
  • Manages appropriate security roles and training for Division specific software including SharePoint, Trussel, Comevo, and the website. Ensures new hires have access to the Division email group and other Division communication methods.
  • Uses web technologies to create websites and website components.
  • Implements new designs and use HTML and CSS to ensure consistency and brand compliance across all webpages.
  • Discusses, codes, and presents possible design solutions for each area of Student Affairs that will meet their specific user interface requirements.
  • Conducts annual reviews of all webpages managed by Student Affairs.
  • Stays current on design trends, programming languages, and WordPress updates

Other - 5%

  • Performs other duties as assigned.

Required Qualifications:

Positions require a Bachelor’s degree in a related field AND three (3) years of professional experience in business data analysis or related; OR a combination of education and experience totaling seven (7) years from which comparable knowledge and ability are acquired.

Additional Requirements:

  • Advanced proficiency in computer software skills, including the ability to use office and online software such as databases, spreadsheets, and word processing, including MS Office Suite, and proprietary systems.
  • Advanced proficiency in query design and analysis and reporting tools.
  • Occasional travel is required.
  • Must have and maintain a valid driver's license.

Preferred Qualifications:

  • Demonstrated advanced proficiency level working with database and spreadsheet software.
  • Demonstrated communication, organization and prioritization skills and ability to efficiently multi­task.
  • Previous experience at Washington State university or in higher education working with policies and procedures.
  • WordPress development experience
  • Experience with design software (e.g., Photoshop)
  • Understanding of UX/UI (user experience/user interface) design.

Additional Information:

Area/College: WSU Spokane
Department Name: WSUS Administration/Division of Student Affairs
City, State, Zip: Spokane, Washington, 99202
Department Link:

Monthly Salary: Salary commensurate with qualifications and experience.
FTE: 75%, 12 month
Permanent/Temporary/Project: Permanent
Posting Close Date: Applicants must submit their completed application by August 1, 2021 at 11:59 p.m.
Screening Begin Date: August 2, 2021
Background Check: This position has been designated by the department to require a background check.
Application Instructions: Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Applicants are required to include contact information for professional references within the application.
Required Documents: Resume and Cover Letter

Time Type:

Part time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or


Working at Washington State University

Founded as the people’s university, WSU embraces its land-grant heritage, seeking to transform lives through education, research, and community engagement and service. The University has been delivering life-changing knowledge and discoveries to the state, region, nation, and the world for nearly 130 years. WSU enjoys productive partnerships with major industries in the state, including agribusiness, aerospace, health care, software, technology, and construction. The colleges at WSU Health Sciences Spokane have formed robust partnerships across the state of Washington, both with large medical centers and hospitals, as well as a variety of rural and community hospitals and clinics.

WSU is Washington’s land-grant university with campuses located statewide in Everett, Pullman, Spokane, Tri-Cities, Vancouver, and online through the Global Campus. WSU also has research centers located throughout the state and extension offices in every county. Learn about WSU’s statewide reach.

WSU employees promote academic excellence and innovative research with nationally recognized academic programs, renowned professors, students who make a difference, and vibrant communities.

WSU offers staff and faculty a comprehensive benefits package as well as professional development and a host of work/life quality programs. Explore WSU’s benefits.

Review the application instructions for instructions and tips on using the WSU Jobs site and applying for jobs at WSU.

WSU is Washington’s land-grant university with campuses located statewide in Everett, Pullman, Spokane, Tri-Cities, Vancouver, and online through the Global Campus. WSU also has research centers located throughout the state and extension offices in every county. Learn about WSU’s statewide reach.

WSU employees promote academic excellence and innovative research with nationally recognized academic programs, renowned professors, students who make a difference, and vibrant communities.

WSU offers staff and faculty a comprehensive benefits package as well as professional development and a host of work/life quality programs. Explore WSU’s benefits.

Review the application instructions for instructions and tips on using the WSU Jobs site and applying for jobs at WSU.

Diversity Profile: Washington State University

As a land-grant institution, diversity, equity, and inclusion serve as core values and beliefs of Washington State University (WSU). At the university, college, or department level, WSU is committed to fostering open, proactive dialogue to create a more inclusive culture at all its locations including the five physical campuses and its online Global Campus, as well as its 39 Extension offices, four research centers, and 25 small business development centers.

Core Belief

WSU is committed to achieving an ethical and socially just society for all. Instituting social change on a large scale begins at home with system-level policies that actively promote equity. The University is committed to diversity, equity, and inclusion throughout every aspect of its statewide system. We strive to create a climate that enables underrepresented students, faculty, and staff to thrive in communities that foster a sense of belonging in a culture of inclusion. The ultimate goal? Creation of institutional culture in which inclusion and equity are the norms, a model that helps move the world toward a place in which all people are treated with dignity and respect.

Core Value

Equity, diversity, inclusion, and belonging. Promotion of an ethical and socially just society through an intentional commitment to equity, diversity, and inclusion.

WSU’s core ideology can be found in its System Strategic Plan. 

WSU’s Student Body

WSU's student body statewide is ethnically diverse: 31 percent of our students are underrepresented minorities, and first-generation students represent nearly 33 percent of the total enrollment. About 15 percent of WSU students hail from outside the state of Washington and about 7 percent are international students. System-wide enrollment reached a record 31,607 students in fall 2019.

Associate Vice Provost for Inclusive Excellence Recently Announced

Dr. Lisa Guerrero was recently named associate vice provost for inclusive excellence. Guerrero has been an active advocate for diversity and inclusion since joining the WSU faculty in 2004. She is currently a professor of Comparative Ethnic Studies in WSU’s School of Languages, Cultures, and Race. She will maintain her faculty position, while serving as associate vice provost in a half-time appointment.

Dr. Guerrero will provide leadership to academic affairs in implementing WSU’s commitment to equity, diversity, and inclusion. She will help to identify and implement best practices and evidence-based approaches in faculty hiring, tenure and promotion, research support, faculty retention, teaching and mentoring, and curriculum planning. One of her first areas of responsibility will be to oversee the Racism and Social Inequality in the Americas faculty cluster hire program for Fall 2021.

Representative Affinity Groups

Representative affinity groups within the Washington State University system include the following:

WSU Resources and Offices

WSU Human Resource Services supports a climate of integrity and equity that actively reflects open, respectful dialog. Additional resources are available on the Human Resource Services website.

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