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Administrative Support Associate

The University of North Carolina at Charlotte
King 217

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Health & Medical Services, Student Affairs, Counseling
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Job Details

Vacancy Open to:

All Candidates

Employment Type:

Permanent - Full-time

Hours per week:


Months per year:


Position Number:


NC Salary Grade Equivalency:


Classification Title:

Administrative Support Associate - Advanced

Working Title:

Administrative Support Associate

Salary Range:

$36,177 - $40,944

Anticipate Hiring Range:

$36,177 - $38,699

FLSA Status:

Non Exempt


Student Affairs


Dean of Students (Adm)

Work Unit:

Dean of Students

Work Schedule:

8:00 am – 5:00 pm, Monday – Friday

Primary Purpose of Position:

This position provides general administrative support for the Office of Student Conduct, including the Associate Dean of Students and Director, the Associate Director, two Assistant Directors, and a graduate assistant. The position is also responsible for coordinating the Dean’s Certification process and managing social media accounts (e.g., website, Facebook, Twitter, Instagram. HootSuite) for the Office of Student Conduct.

Minimum Education/Experience:

Required Minimum Qualifications:

Graduation from high school; or an equivalent combination of education and experience.

University Preferred Qualifications:

Graduation from high school, or completion of its equivalency, and three years of office/clerical work experience; or an equivalent combination of training/experience.

Essential Job Duties:

- Provide direct administrative support for Student Conduct & Academic Integrity, specifically to the Associate Dean of Students and Director, the Associate Director, three Assistant Directors, and a graduate assistant.

- Assist in case management of student conduct cases, including preparing and delivering notices of referral as directed, managing non-scheduled cases, assisting with hearing referrals as needed, and scanning/uploading case documents.

- Coordinate the Dean’s Certification process, an institutional process that provides conduct record verification to employers, other offices and other institutions.

- Coordinate and manage all social media accounts for Student Conduct & Academic Integrity.

- Manage and update the website for Student Conduct & Academic Integrity.

- Provide factual and procedural information regarding the student conduct, academic integrity, and Pre-Admissions Safety Review processes.

- Maintain confidentiality of student records and other information regarding student information pursuant to the Family Educational Rights and Privacy Act (FERPA).

Other Work Responsibilities:

- Create safe and welcoming environment for visitors to the Dean of Students Office, including, students, parents, faculty/staff, and other institutional stakeholders.

- Appropriately triage concerns, clarifying inquiry and providing accurate information, assistance, or referrals (both internal and external referrals).

- Maintain knowledge of appropriate institutional policies and procedures, including, but not limited to, academic policies.

- Maintain knowledge of resources available through campus partners, including Housing and Residence Life, Registrar’s Office, Counseling Center, Student Health Center, Center for Wellness Promotions, Financial Aid, Student Accounts, etc.

- Assist students in crisis by providing information related to campus resources and academic accommodations.

- Maintain records pursuant to the University’s record retention schedule, archiving or purging files as directed.

- Provide statistical reports at the request of the Director of Student Conduct or Associate Vice Chancellor for Student Affairs and Dean of Students.

Departmental Preferred Experience, Skills, Training/Education:

- Demonstrated experience with the following technology systems: Gmail, Google Calendar, Banner, Microsoft Office Suite, Adobe Acrobat suite, Maxient student conduct database, social media accounts (e.g., Facebook, Twitter, Instagram, Hootsuite), and website management (e.g., HTML, Droopal)

- Excellent oral and written communication skills, a collaborative communication style, strong interpersonal skills, and proven ability to work with sensitive and confidential information.

- Strong organizational skills.

- Ability to work autonomously in fast-paced, high energy environment.

Work Location:

King 217

Posting date:


Closing date:


Proposed Hire Date:


Special Notes to Applicants:

Please submit a resume and cover letter with your application.

* These documents are used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education and professional experience.

Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application.

* Do not write ‘see resume’ on your application when completing the job duties section.

If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).

* Failure to answer the questions at the end of the application will not preclude your application from consideration, but it may result in your application not receiving full consideration of your knowledge, skills, abilities, education and experience.


About Us

UNC Charlotte is North Carolina's urban research university. It leverages its location in the state's largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region. 

Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System.  A large public university with a small college feel, UNC Charlotte’s 1,000-acre campus is the home away from home for more than 29,000 students.  The University offers internationally competitive research and creative activity opportunities and exemplary undergraduate, graduate and professional programs coupled with a focused set of community engagement initiatives that enrich the region’s quality of life.

In fulfilling our mission, we envision a University that promises:

  • An accessible and affordable quality education that equips students with intellectual and professional skills, ethical principles, and an international perspective.
  • A strong foundation in liberal arts and opportunities for experiential education to enhance students’ personal and professional growth.
  • A robust intellectual environment that values social and cultural diversity, free expression, collegiality, integrity, and mutual respect.
  • A safe, diverse, team-oriented, ethically responsible, and respectful workplace environment that develops the professional capacities of our faculty and staff.

To achieve a leadership position in higher education, we will:

  • Rigorously assess our progress toward our institutional, academic, and administrative plans using benchmarks appropriate to the goals articulated by our programs and in our plans.
  • Serve as faithful stewards of the public and private resources entrusted to us and provide effective and efficient administrative services that exceed the expectations of our diverse constituencies.
  • Create meaningful collaborations among university, business, and community leaders to address issues and opportunities of the region.
  • Develop an infrastructure that makes learning accessible to those on campus and in our community and supports the scholarly activities of the faculty.
  • Pursue opportunities to enhance personal wellness through artistic, athletic, or recreational activities.
  • Operate an attractive, environmentally responsible and sustainable campus integrated with the retail and residential neighborhoods that surround us.

Dual Career

The University of North Carolina at Charlotte is committed to the recruitment and retention of highly qualified and productive faculty, administrators, and other professional staff members. We recognize that career decisions are influenced by family considerations.  For up to one year from the date of an employee’s relocation to Charlotte, the University will assist the employee’s  spouse or domestic partner with efforts to find employment within the University and/or within the surrounding area.

Diversity at UNC Charlotte

UNC Charlotte is committed to cultivating diversity and inclusion throughout the campus. Our campus community is comprised of people who represent the wide breadth of gender identities, sexualities, races and ethnicities, faith traditions, nationalities, and other social groups and backgrounds.  All of these identities and experiences enrich the University as a whole.  UNC Charlotte strives to celebrate and leverage the benefits of this diversity, and to sustain an inclusive and welcoming environment for all students, faculty, and staff.

To learn more about plans, programs, resources and news and events relating to diversity and inclusion at UNC Charlotte please use the following link:

To access the full text of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion please use the following link:

Optional text if space allows….

Overview of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion.

The goal of quality education for all at UNC Charlotte is the foundation for our Diversity Plan.  At its fullest potential, higher education allows students to interact with people from different backgrounds and to engage a range of ideas and perspectives.  This educational experience cultivates the skills that graduates will need to function adeptly in a global society.  

As North Carolina and the Charlotte region undergo rapid population growth and demographic change, UNC Charlotte must respond to the needs of a more diverse student population. It is imperative that the University prepare its students to become leaders and thriving citizens in a pluralistic and multicultural society. In adopting our Diversity Plan, we affirm that:


    • We believe that a diverse faculty, staff and student body are critical in advancing teaching, scholarship, and community engagement at UNC Charlotte.
    • We are committed to enhancing opportunities for living, working and learning in a diverse environment
    • We are committed to educating our students to interact effectively and respectfully in the global community. 

      The Plan identifies components of a diverse campus community and outlines steps toward building an inclusive environment that promotes the success of all students, faculty, and staff. It is a living document that affirms our institutional values and is designed to offer guidance to University departments and units for achieving the University goals for diversity.  The seven broad objectives of the Diversity Plan are:

      1: Promote a broad understanding of goals for diversity, access, and inclusion for the University through active outreach to the campus community.

      2: Recruit and graduate a diverse student body that reflects community diversity and addresses the state’s need to increase access to higher education for historically underrepresented and economically disadvantaged students.

      3: Increase the recruitment of underrepresented faculty and advance their progression through the faculty ranks.

                  4: Increase the representation of staff from underrepresented groups.

      5: Ensure the presence of institutional environments and course development that enhance learning and appreciation for the full range of diversity.

      6: Develop external relationships with the community to enhance diversity on and off campus.

                  7: Ensure the Success of the Plan through Assessment, Accountability, and Recognition.


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