Program Specialist (4168U), Berkeley Global Access Programs - 20720

University of California, Berkeley
San Francisco

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Academic Affairs, International Programs, Technology, Analysts & Programming

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Program Specialist (4168U), Berkeley Global Access Programs - 20720 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Application Review Date

The First Review Date for this job is: July 26, 2021

Departmental Overview

UC Berkeley Extension is the continuing education branch of the University of California, Berkeley. Extension offers more than 2,000 courses per year in a variety of subjects both online and in the classroom. Extension's administrative departments and units include student records (transcripts), registration, scheduling, international student services, facilities, financial services, and the cashier's office. In addition to the main Berkeley center, it has responsibility for the maintenance and operation of regional centers in San Francisco (Spear Street), and Belmont and other leased facilities in the San Francisco Bay Area.

  • Plans and develops new programs and curriculum, and adjusts existing courses and curriculum in a continuing education environment.
  • Under general supervision of a director, organizes and supports existing international program(s).
  • Works directly with instructors or liaison campus department to secure academic approval for courses submitted to COCI (Committee of Courses on Instruction), assisting them in finalizing course syllabi for the Course and Instructor Approval (CIA) Process.
  • Tracks progress of COCI/ CIA process and ensures that approvals are done a timely manner and any issues are resolved.
  • Actively participates in long-range strategic planning for public educational programs.
  • Conducts research on various international programs, compiling information to support a program director's decision to create a new course or program or special initiative.
  • Responsible for keeping program application and enrollment data up to date and putting together metrics that are comparable across each term for optimal mid to long term planning.
  • Participates in developing strategic market plans and target audiences.
  • Puts together summaries on program highlights and student demographics for university partners, agents, counselors, and other key stakeholders.
  • Evaluates prospective program partnerships.
  • Recruits, selects, orients, evaluates and supervises qualified course and program instructors.
  • Assists in the recruitment and onboarding of new instructors and solicits course proposals/syllabi.
  • Works with program director and/or liaison on campus department to identify potential instructors; coordinates instructor interviews, and is involved in assessing instructor candidates.
  • Manages the contracts and agreement for instructor and GSI compensation, as well as, any coaches or special instructors.
  • Identifies and develops evaluation tools for courses, instructors and programs.
  • Evaluates and adjusts course curriculum through student/participant evaluations and level of interest shown.
  • Responsible for putting together comprehensive analysis reports per term based on end of semester program evaluations and also course evaluations on student learning outcomes and student experience.
  • Supports conducting student focus group sessions and summarizes feedback.
  • Determines instructor objectives, methods of instruction and locations.
  • May provide presentation or instruction of course or program.
  • Facilitates and supports own and others special program events.
  • Provide administrative and logistical support to the department's most complex programs, including monitoring and updating online groups and other communication outlets regarding program enhancements.
  • Organizes and coordinates student/instructor orientations, information sessions, departmental program extracurricular activities/workshops/cohort lunches, guest speakers, and closing ceremonies.
  • Serves as the lead in coordinating site visits at various Bay Area entities (e.g. companies, startups, nonprofits, courts).
  • Collaborates with student advisor and other team staff to put together presentations and event handouts; verifies presentation and handout information for accuracy.
  • Conducts presentations, facilitate workshops and information sessions at orientation events; presents program information to incoming students.
  • Plans and schedules course offerings, identifies course topics.
  • Establish and maintain files for students, courses, and instructors on all applicable systems.
  • Arrange for logistical support of courses, programs, and meetings which may include: exams, audio-visual equipment, computers, photocopying, textbook orders, catering, lodging, support staff/cashier needs and other course materials.
  • Tracks student or participant performance and course desirability.
  • Develops, prepares and reconciles budget for program.
  • Tracks budget for program(s) and keeps the finance team accountable and works to trouble shoot discrepancies.
  • May serve as a work leader by supervising a student worker and or follow through with other new project assignments related to the international programs by the program director.
  • May provide training or mentoring to instructors.

Required Qualifications
  • Thorough knowledge of functional area and understanding of how work may impact other areas.
  • Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.
  • Thorough and effective verbal, written and interpersonal communication skills and presentation skills.
  • Thorough knowledge of campus policies and procedures.
  • Thorough knowledge of and skill in delivering programs.
  • Thorough knowledge of current public educational programs and trends.
  • Thorough skills to conduct needs assessment and development of new presentations/courses to meet organizational needs.
  • Knowledge of managing a portfolio of business and management courses at the university or corporate level.
  • Skill in using business software systems in the completion of work assignments; i.e. Word, Excel, Access, PowerPoint.
  • Thorough knowledge of work environments in international higher education institutions, their organizational structure and processes.
  • Thorough knowledge of international higher education systems and their issues of concern with respect to developments in global economics and geopolitics.
  • Thorough written, verbal and interpersonal communications, tact and political acumen to effectively represent the campus and interact with representatives and leaders of higher education institutions and corporations.
  • Advanced written, verbal, and interpersonal communication skills, including skill to produce information that is appropriately presented and effectively received by target constituencies.
  • Advanced intercultural communication skills to effectively manage intercultural teams as well as the relations with international students and life-long learners, parents, agents and representatives of institutional or corporate partners.
  • Active listening skills, including advanced critical thinking and analytical skills.
  • Skill to recognize potential areas of constituency concern and address, resolve and/or mitigate problems or issues.
  • Ideal candidate will be a self-starter, with a strong entrepreneurial spirit.
  • Thorough research, analytical and critical thinking skills, including sound judgment and decision-making skills and skill to correctly identifying real and potential problems, advising directors as required, and proposing effective strategic resolutions.

  • Bachelors degree in related area and/or equivalent experience/training.
  • Continuing education in related field and/or equivalet experience/training required.
  • 1-3 years of international work experience.

Preferred Qualifications
  • 3-5 years of progressive experience in international higher education administration is highly preferred.

Salary & Benefits

This is an exempt, monthly paid position. Annual salary is commensurate with experience.

For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Other Information

This is a full-time, 40-hours per week, Contract appointment.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit

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