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Processing Specialist

Columbus State University
Closing date
Jul 28, 2021
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Job Details

Processing Specialist

Job ID: 229223
Location: Columbus State University
Full/Part Time: Full-Time
Regular/Temporary: Regular

Job Summary
Columbus State University has an opening for a Processing Specialist in the Department of University Support Services. The primary duty for this position is to be the first line of customer contact at University Support Services (USS). This position will direct calls to proper entities (Scheduling, Management, etc) if they are unable to answer the questions. In addition to directing calls, the Processing Specialist will also troubleshoot basic customer questions such as looking up workorders, updating status reports, Cougar scheduler requests, and clarifying the steps of submission process with consumers. This position will be responsible for major third party contracts / work order submission, processing requests from the CSU community to the right areas, and various administrative projects as directed by the Senior Director of USS. This position requires some evenings and weekends for large event management and reports to the Projects/ Events Coordinator of USS.

Responsibilities include but are not limited to:
  • Serve customers from order inception until completion of event. Suggest alternative solutions to customers when needed.
  • Answer phones and assist customers with questions or any concerns relating to their event, making sure that all work is accurate and all queries are resolved.
  • Proactively handle any order conflicts or issues before the event is delivered.
  • Serve as the customer champion to successfully manage, act and resolve customer needs with a sense of urgency and to the satisfaction of the customer while adhering to company guidelines.
  • Develop and maintain positive customer relations by ensuring that all customer requests are handled appropriately and in a timely manner.
  • Communicates with leaders, supervisors and management on any issues or problems that need further clarification or handling.
  • Prioritize consistently with the goal to complete and/or resolve issues by the end of the day.
  • Collaborate and build relationships effectively across teams and departments in an effort to provide excellent customer service internally and externally.
  • Stay current with product and operational knowledge regarding equipment and linens by utilizing the website and work order system.

Required Qualifications
Minimum qualifications include a Bachelor's degree at an accredited University, proficiency in Microsoft office products, and proficiency in event scheduling software. The selected candidate should possess strong interpersonal skills, excellent customer service skills in order to handle the heavy volume of customer inquiries, and exceptional oral and written communication skills. The candidate should also be highly organized, detail oriented, a quick thinker, and have the ability to work with the departmental personnel in a pleasant, professional , and efficient manner.

Preferred Qualifications
Preferred qualifications include two years of experience in Event or Customer Service field.

Proposed Salary
The salary range for this position is $27,868 - $31,352 and includes full benefits.

Required Documents to Attach
For fullest consideration, please submit your application immediately. Columbus State University is an Affirmative Action/Equal Opportunity Employer, Committed to Diversity in Hiring. A successful criminal background check will be required as a condition of employment.

Required Documents to Submit with Online Application:
  • Cover Letter/Letter of Application
  • Resume

All applications and required documents must be submitted using the Columbus State University's online employment site.

Contact Information
If you have any questions, please contact the Human Resources Office at 706-507-8920 or e-mail to [email protected].

To apply, visit

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Founded in 1958, Columbus State University, with an enrollment of over 8,000, is part of the University System of Georgia. CSU offers more than 70 undergraduate and graduate degree programs and is ranked among the top public regional universities in the South by U.S. News & World Report. It maintains two campuses: its original campus on 150 acres in midtown Columbus, and its RiverPark campus, nestled in the city’s historic downtown overlooking the Chattahoochee River. Columbus, Georgia, located 100 miles southwest of Atlanta and the second-largest city in Georgia, is recognized as a vibrant and contemporary cultural community, which is an asset to the university’s recruitment and retention success. With an annual economic impact exceeding $247 million, CSU is a top-10 employer in a community of 350,000 residents that is also home to world-class enterprises such as Aflac, Synovus, W.C. Bradley Company, TSYS and Ft. Benning, the U.S. Army’s Maneuver Center of Excellence headquarters. Learn more about the area and its diverse business, recreational and social amenities at

The university’s 14 men’s and women’s NCAA Division II sports teams compete in the Peach Belt Conference, which adds to CSU’s vibrant campus life experience. The university serves the greater Columbus region through its abundant art, music and theatre offerings, as well as its nationally recognized outreach programs that span topics ranging from art and science appreciation to leadership development.

Guiding the university is its current seven-year strategic plan ( and the core values that undergird it and all that Columbus State is. CSU’s commitment to fostering greater inclusion and diversity, found among its core values, includes a focus on attaining “a level of diversity among faculty and staff that more closely reflects the student population.” This commitment is woven through the university’s student and employee recruitment, retention and mentoring programs.
For additional information, visit .

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