IT Technician 2, Department of Technology Solutions

The University of Tennessee, Knoxville
Knoxville, TN
Closing date
Oct 22, 2021

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Administrative Jobs
Academic Affairs, Research Staff & Technicians

Job Details

The University of Tennessee System Administration (UTSA) Department of Technology Solutions (DTS) is seeking applications for the position of IT Technician 2.

The IT Technician will respond to end user requests for technology support (Tier 1 and Tier 2)  (communications, computer performance, installation of new software and system configuration etc.) This is a "high touch" position who will be supporting senior executives as well as line staff.   This individual will also conduct training of staff on key applications, particularly the Office 365 suite of tools.  Will work with staff on IT related projects and research.  Tasks for this person will vary from day to day.

Duties and Responsibilities:

  • Receives trouble tickets/communications, researches, and diagnoses problems
  • Researches and diagnoses end user or system issues by performing local and remote testing and partners with internal/external support to help find resolution
  • Provides skilled installation such as new equipment configuration and installation of software
  • Works with staff on information technology related projects and makes recommendations for purchases
  • Trains users on computer use, best practices, and computer/phone software and applications. Creates and maintains documentation in support of these activities.

Required Education/Experience

  • High school Diploma or GED
  • 2 years of elevant experience
Preferred Education/Experience

  • Associate’s or Bachelor’s Degree
Required Knowledge:

  • Working knowledge of Windows Operating Systems
  • Customer Service/ Problem Solving skills.
  • Excellent interpersonal skills, attention to detail, organizational skills.
  • Communications skills, verbal and written.
  • Public speaking.
  • Basic Active Directory knowledge.
  • Moderate to advanced Office 365 knowledge.
  • Basic Networking knowledge.
  • Familiarity with Microsoft Teams, and Zoom
Preferred Knowledge:

  • One or more of the following certifications: A+, Network+, Microsoft Technology Associate (Infrastructure), Microsoft 365 Certified: Modern Desktop Administrator Associate or similar.
  • Proven ability to deliver training to individuals or groups.
  • Some video/course creation experience a plus.

Job: Information Technology - Technical
Primary Location: US-Tennessee-knoxville
Organization: Ut Department Of Technology Solutions
Schedule: Full-time
Job Posting: Jul 12, 2021, 11:26:24 AM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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