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Student Services Specialist

North Park University
Chicago, Illinois

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Administrative Jobs
Institutional & Business Affairs, Registrar & Student Accounts
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Job Details

Department:   Student Administrative Services

Reports To:    Assistant Director of Student Administrative Services

Position Summary/Purpose:   The purpose of this position is to contribute to the Office of Student Administrative Services by facilitating the recording and management of student records and accounts. This is achieved by creating working relationships with students to facilitate in the understanding of policies and procedures in the areas of registration, financial aid, and student accounts. 

Essential Responsibilities:

  • Establish a working relationship with a designated group of undergraduate students. 
  • Know the academic programs and billing codes to adequately explain student account charges and balances. 
  • Responsible for analyzing student accounts, addressing student and parent questions and concerns with a high level of customer service.
  • Meet with students and families to discuss tuition and fee charges, account balances, payment plans, and payment options.
  • Initiate, review and maintain payment plans and alternative education funds.
  • Process payments.
  • Collect on outstanding student accounts via in person, phone and email.
  • Understand financial aid awards and individual student aid packages to communicate with students the implications of a change in enrollment status.
  • Correspond with students so that missing or incomplete financial aid documentation is finished and filed with the office.
  • Generate and distribute billing statements on a weekly basis.
  • Fully administer student programs in specific campus areas: Veteran’s Affairs, Campus Parking, Ventra/Chicago Transit Authority, Student Identification cards.
  • Support students by assisting them with the registration of classes, including supplementary support with the Self-Service on-line system.
  • Provide students with accurate grade information by entering and verifying grades, generating and distributing grade reports, and entering grade changes and corrections where necessary.
  • Produce enrollment verifications and student ID’s when requested.
  • Participate in proactive team efforts to achieve departmental and University goals.
  • Perform non-strenuous, physically light daily activities of an administrative nature.

Essential Qualifications:

  • A bachelor's degree.
  • A minimum of two years of experience in customer service; higher education experience preferred but not required.
  • An ability to multitask in a fast-paced environment, while maintaining a positive approach and exceptional attention to detail.
  • An ability to communicate clearly and concisely with tact and diplomacy in all oral and written communications.
  • An ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
  • Proficient in personal computer skills, including e-mail, routine database activity, and MS Office programs.
  • Possess a clear understanding and personal commitment to North Park University’s mission of Christian higher education.
  • Must be available to work evenings and Saturdays per department operating requirements.
  • An ability to traverse stairs in and out of building.
  • Spanish speaker preferred in order to assist and communicate (orally and in writing) with our Spanish speaking families

NOTE: Nothing in this job description restricts the supervisor’s right to assign or reassign duties and responsibilities to this job at any time.


Working at North Park University 

Located on the North side of Chicago, North Park University is a comprehensive and Christian liberal arts university that serves nearly 3,200 undergraduate and graduate students from around the country and the world. Within a diverse, close-knit, urban community, North Park offers more than 40 undergraduate majors8 bachelor’s degree-completion majors19 master’s degrees, and more than 30 graduate-level certificate programs for continuing professional education. By integrating faith with learning—as it has done since its founding in 1891—North Park University continues to focus on the important task of preparing students for lives of significance and service.

North Park has consistently ranked in the top tier of Midwest regional universities, according to U.S. News & World Report, and has been ranked among the top 50 Christian colleges and Universities by We consistently produce Fulbright award-winning students and faculty. Institutional accreditation at North Park University is provided by the Higher Learning Commission (HLC).

Our campus is a blend of urban life, open spaces, and modern academic resources. Situated in the North Park and Albany Park neighborhoods of the city, the University makes its home in one of the most ethnically diverse communities of the country. Through engaging our neighborhood and city, we enrich our campus life and build important connections to the diverse people of Chicago whose roots extend around the globe.

As an employer, North Park offers a comprehensive and competitive benefits package, including tuition benefits for employees and their spouses/dependents. The University welcomes faculty and staff professing the Christian faith, from a wide range of traditions, and is committed to building a diverse, collegial, and supportive academic atmosphere.

More facts about North Park University in Chicago:

  • 6 schools offering professional graduate programs: 19 master's degrees and 35 graduate-level certificate programs
  • 116 full-time faculty; 85% with terminal degrees
  • More than 750 total faculty and staff members (Full and part-time)
  • 11:1 student-to-faculty ratio
Find Us
3225 W Foster Ave
United States
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