Business AnalystPosition Type:
20170942Full or Part Time:
Full TimeEmployee Status :
04/22/2021Job Description Summary:
The Business Analyst will be a departmental resource for IS&T, and will partner with Chapman University’s end-users to gather, analyze, define and document detailed business requirements to ensure their business needs, objectives and goals are captured, and ultimately delivered. This incumbent will identify and resolve gaps to ensure requirements are complete, accurate and actionable. The Business Analyst will take a leadership role on data integration projects ensuring a high level of integrity, accuracy and reliability if all data elements involved and impacted. System testing will be a key function of this business analyst as well as assisting functional users in their testing. In addition, the analyst will be responsible for all university third party applications, maintaining an accurate inventory list and documenting the workflow, systems, and integration of identified primary applicationsResponsibilities:
PROCESS AND SYSTEM SUPPORT
•Collaborate with university staff
members to evaluate business processes, anticipate requirements, and uncover areas for improvement. Develop and implement optimization strategies to streamline processes and improve workflows to support their end goals.
•Work with end-users to develop and execute robust test plans and test cases to support successful user acceptance testing.
•Recommend policies and procedures to accompany new database features to ensure clarity and effective use of the system.
APPLICATION AND DATA SUPPORT
•Identify and resolve data issues, working with stakeholders in various campus offices as needed.
•Work with stakeholders to troubleshoot data issues related to integration of constituent records between systems.
•Participate in project meetings. Represent IS&T’s concerns and learn about other department’s issues and successes.
DOCUMENTATION AND TRAINING
•Utilize Business Requirements Template to gather and document Detailed Business Requirements, enabling end-users to verify their business requests and provide approval sign-off. Required Qualifications:
•Update existing or develop new business process templates when needed.
•Provide newly hired staff with an introduction to IS&T’s system processes and workflows. Follow-up with staff when additional training is needed; provide support and knowledge transfer.
•Take lead in developing business process workflow and end-user documentation. Coordinate regular reviews and audits of existing materials with various stakeholders to ensure accuracy.
•Work with IS&T training and communications when new or updated system functions are implemented.
Bachelor’s degree or equivalent education and 5 years’ experience.
Familiarity with enterprise ERP systems such as Salesforce/Affinaquest or PeopleSoft Campus Solutions.
Strong technology skills with aptitude to learn and effectively utilize a variety of software tools at a “power user” level.
Strong business process design skills.
High level of comfort working in a mixed environment with many systems.
Demonstrated superior collaborative skills among a variety of audiences.
Excellent verbal and written communication skills with emphasis on clear and effective customer interactions.
Ability to work effectively independently and as a member of a team and thrive in a creative, fast-paced environment; willingness to share new ideas with team members, with strong interpersonal skills to work in a diverse group environment.
Track record of actively participating in meetings with a variety of audiences on a large range of topics and priorities.
Impeccable attention to detail, accuracy and quality of work.
Strong analytical skills with proven ability to analyze and prioritize requests; comply with data standards and policies and form valid conclusions.
Strong technical skills to learn and use enterprise and departmental systems and applications required for the position.
Superior organizational skills and the ability to manage large volumes of data in an accurate and meaningful way.
Demonstrated ability to manage multiple projects and priorities, to respond effectively to changeDesired Qualifications:
Knowledge of charitable gift policies and procedures, as well as general knowledge of the data and reporting needs of non-profit institutions.
Higher Education work experience.Special Instructions to Applicants:
Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.
The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening, credit check, and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.