Job location: Culpeper, VA

Employment Type: Full-time
Posted data: 2021-09-02
Req: R0026260
The incumbent will effectively manage Clinical Practice Group (CPG) Operations free-standing clinics and provider based clinics on behalf of the University of Virginia Physicians Group (UPG). The incumbent is responsible for directing, supervising and coordinating activities for physicians, providers, and management staff at designated CPG clinics to ensure provision of quality and cost-effective care. Leads network development through strategic utilization of various delivery models, evaluation and implementation of new and expanded service lines of the clinical enterprise. Responsible for management of network initiatives to include maximizing patient access, meeting of quality metrics, superior customer experience, optimizing revenue cycle, and supporting population health management. Incumbent will work closely with the CPG Medical Director(s), CPG Executive Committee, UPG financial management, UVA Credentialing and other applicable units of UVA and UPG.

• Responsible for recruitment and onboarding of physician and providers.
• Responsible for recruitment, onboarding, and oversight of management staff.
• Develop staffing models to support clinical network. (Care Team, Team Care, Revenue Cycle, Clinical Support, etc.)
• Create and revise job descriptions across CPG network
• In collaboration with Human Resources evaluate and make recommendations of compensation to include salary, bonus, and incentive pay for staff and providers.
• Develop performance goals and objectives for CPG network.
• Evaluate manager’s performance and support development and growth opportunities.
• Establish high functioning relationships with providers that fosters support of the organization's mission, vision, financial and strategic plan.
• Responsible for physician, provider, manager and staff compensation recommendations and approval.
• Address performance and employee relations issues for physicians, non-physician providers, and managers through the standard performance management process in collaboration with CPG Medical Director and/or Human Resources.
• Assist managers with staff related behavioral and employee relations issues through the standard performance process.
• Manage WorkDay processes to include staff, manager and provider recruitment, payroll, compensation, termination, evaluation and performance management.
• Serve as the liaison to managers for escalated issues related to practice administrative systems to include appointment scheduling, provider templates, patient relations, and electronic health record. (OSHA, CLIA, COLA, JCAHO, etc.).
• Represent CPG on various UPG and UVA committees to include the UPG Operations Team, Contracting Team, EPIC Projects, etc.
• Manage patient experience as related to CGCAPS survey and Patient Relations incident reporting. Determine areas needing improvement and implement modification of network processes.
• Develop, recommend and update strategic short-range and long-range plans to support the network objectives.
• Evaluate, implement and support strategic network development through utilization of various delivery models (Care Team, Team Care, Walk-in, etc.)
• Plan and direct fiscal management of cost centers. Prepare budgets, approves expenditures, and ensure financial practices are in accordance with fiscal policy.
• Prepare reports and manage assigned projects. Provide data for financial and statistical purposes in collaboration with UPG financial management assigned to CPG. Review and approve contracts, invoices, and financial statements.
• Research and evaluate new service line and system implementation and impact to revenue cycle, billing and coding, space, equipment, staffing, and regulatory requirements.
• Address issues regarding physicians and providers’ productivity and financial performance. Collaborate with Medical Director(s) as needed.
• In collaboration with Medical Director responsible for oversight of the Physician Executive Committee.
• Implement and monitor continuous Quality Improvement processes.
• Responsible for establishing and updating CPG policies and procedures. Ensure network compliance of UPG policies and procedures.
• Serve as CPG liaison with UVA and other health systems.
• Responsible for practice integration within the community through effective communication to ensure strong public relations and marketing programs.
• Participate in professional development activities to keep current with health care trends and practices.
• Ensure compliance with regulatory agencies that govern health care delivery and accreditation and ensure clinic standards of quality patient care. Monitor operations, programs, policies and physical properties to ensure regulatory compliance (OSHA, CLIA, COLA, JCAHO, HIPAA, etc.).
• Inform Chief and Director of Clinical Operations about current trends, problems and medical activities to facilitate planning, development and policy making.
• Delegate appropriate authority and responsibility to Office Managers to improve management techniques and practices.
• Attend required meetings and participate in committees as requested.
• Other projects and duties as assigned.

MINIMUM REQUIREMENTS

Education:
Undergraduate degree, preferably in health or business administration or related experience in lieu of degree.
Experience:
Minimum of five years’ management experience including three years’ experience in a health care organization.
Supervisory experience in a medical office setting.
Experience in analyzing, and evaluating data.
Licensure:
None
Skills:
Knowledge of fiscal management and human resource management techniques.
Knowledge of computer systems and applications.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

COVID Vaccination Requirement

The University of Virginia expects all current and new employees (UVA Health System and Academic), to be vaccinated against COVID-19.

If hired to work within the University Health System, you will be required to provide proof of vaccination or be willing to receive the vaccination. Employees may request a medical or religious exemption from vaccination.

If hired to work on the Academic side of the University, excluding the School of Medicine, School of Nursing, UPG, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to submit to mandatory, weekly prevalence testing. Employees that are working 100% remotely will not be subject to weekly prevalence testing; however, if the employee works on UVA Grounds (including the Medical Center) even intermittently, then they are required to be tested for COVID-19 once per week on an indefinite basis and follow masking mandates.

NOTE: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how the vaccination and testing requirements will apply to you at your work location, see the UVA New Hire Vaccination Requirements webpage.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.