Director - Financial Aid

Baltimore City Community College
Baltimore, MD

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Administrative Jobs
Institutional & Business Affairs, Financial Aid

Job Details

Baltimore City Community CollegeAbout Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves nearly 14,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that nearly 90** nations are represented within the student body.

* Based on annual unduplicated credit and non-credit headcount for FY 2018.
**Based on fall 2018 credit enrollment.
Requisition Number: 2021-090
Posting Start Date: 7/12/2021
City: Baltimore
State: MD
Minimum Education: Bachelors
Additional Documentation: YES
Compensation: Commensurate with experience
Director - Financial AidDescription/Job Summary

Reporting to the Vice President for Student Affairs, the Director of Financial Aid (DFA) is a dynamic and dedicated professional responsible for overseeing a seamless financial aid operation and providing superior service to a diverse group of financial aid applicants, their families, and members of the Baltimore City Community College (BCCC) Community. The DFA supports and actively participates in the college’s major initiatives for process improvement in rendering financial aid student services.

The DFA serves as a member of the Student Affairs Leadership Team (SALT), contributes to Strategic Enrollment Management (SEM) planning, and is responsible for the implementation and execution of financial aid advisement, policies, procedures, and guidelines. The Director manages the distribution of funds to applicants and enrolled students in compliance with current federal, state, and institutional guidelines. The Director is responsible for maintaining Title IV Participation Agreement with the U.S. Department of Education and ensures compliance. Further, the Director works in concert with The Registrar and other personnel in overseeing the appeals process for Satisfactory Academic Progress (SAP). The Director of Financial Aid must be well versed in ensuring quality customer service and delivery of student aid to a diverse student population, participating in strategic initiatives to support enrollment goals, overseeing quality assurance activities, and sharing responsibility in working with an integrated student information system.



  • Oversees the day-to-day operations of the department including hiring, training, evaluating, and supervising full and part-time staff.
  • Prepares, administers, and manages the operating budget and expenditures related to the department and performs analysis and reporting to support decision-making.
  • Represents the College on and off campus to prospective students, parents, secondary school counselors and other individuals or organizations involved in the college selection process.

(Financial Aid Operations & Management)

  • Directs and supervises Financial Aid Office professionals and support staff who deliver financial aid to students.
  • Researches, develops, recommends, administers, documents, and evaluates all financial aid processes.
  • Prepares and submits complete and accurate funding applications and reports to federal, state, agency, and institutional entities by required deadlines.
  • Establishes and maintains effective communications and service delivery with internal and external customers of the Financial Aid Office.
  • Enhance the overall automation of office processes and procedures.
  • Develops and/or review institutional policies and procedures needed to comply with regulatory compliance requirements for federal and state financial aid.
  • Monitors the expenditures, reconciliations, and other funds activities in all financial aid programs.
  • Works with senior management to ensure adequate financial resources to achieve current and future student objectives.
  • Develops and executes strategic plans to position initiatives and personnel to achieve financial aid and institutional objectives.
  • Develops and oversees departmental budget to ensure fiscal resources and expenditures satisfy office needs, goals, and priorities.
  • Determines the technological needs of the Financial Aid Office and contribute to the acquisition of what is needed.
  • Stays current on all federal, state, and institutional regulations and policies.
  • Supervises employees—including interviewing, performance management, hiring, and training.
  • Leads staff in interpersonal coaching strategies, financial aid planning and conflict resolution.
  • Provides oversight of department activities to develop and achieve annual goals, including budgeting and planning.
Other related duties as assigned.

Required Qualifications
  • ***PLEASE UPLOAD 7 PROFESSIONAL REFERENCES as an additional document***
  • Bachelor’s Degree.
  • Five (5) to seven (7) years of progressive leadership experience in financial aid.
  • Experience should include a minimum of Five (5) to seven (7) years of supervisory experience.
  • Career experience should demonstrate progressive responsibility in the administration of financial aid which also includes program development and evaluation.
Preferred Qualifications
  • Master’s Degree.
  • Ten (10) years of supervisory experience.
  • Ten (10) year of leadership experience in finance aid.
  • Higher education experience.
  • Federal or State agency financial aid experience.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at [email protected]

For more information, view the EEO is the Law Poster and Pay Transparency Statement.

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Working at Baltimore City Community College

Baltimore City Community College (BCCC) is a crossroads of diverse peoples, of learning and work, and the multiplicity of stakeholders we serve: individuals, businesses, government and educational institutions of the community at large.
Our employees enjoy a collegial environment that is both challenging and welcoming. We stay innovative as we strive to be the leader in providing quality education that responds to and meets the needs of a diverse population of learners. Students come here to change their lives through education.

At Baltimore City Community College (BCCC) we meet students where they are through personal attention with the support of dedicated faculty. Each year we educate more than 15,000 students from Baltimore City, the State of Maryland, and the world.

BCCC is a State-sponsored, comprehensive, degree-granting community college with five learning sites in Baltimore City. We offer 29 associate degree programs and 16 certifications in high-demand fields, affordable tuition and flexible classes scheduled to meet students’ needs.

Baltimore City Community College provides quality, affordable, and accessible education meeting the professional and personal goals of a diverse population, changing lives, and building communities.

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