Employment Status:Full time (29-40 Hrs)
Type of Employment:Staff
# of openings:1
Proposed Salary Range:Commensurate with Experience
Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify.
The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and institution policy.
Duties & Responsibilities:
Serves as a liaison between Information and Technology Services and functional areas on campusAssists departments with a variety of technology needsAbility to work on Mac computersTroubleshoots equipment to include computers, interactive white boards, projectors, and other classroom / technology lab mediaEducates department staff on software and hardwareCommunicates issues between departments and ITS to resolve problems in a timely manner and keep all staff informed of situationsInstalls software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with users to resolve problemsRecommends changes or updates in programming, documentation, and training to address system deficiencies and user needs
- Other duties as assigned
Knowledge of the limitations and use of mainframe and microcomputer hardware and software
Ability to analyze computer system problems or errors and devise corrective measures, select appropriate off-the-shelf software and modify to suit the agency or institution, read and interpret technical literature and evaluate product acceptability and/or quality, manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment, and code, test, and debug computer programs and write program documentation
Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance
Please note: all position postings close at 12:00 A.M. CST on the position closing date
Reports to ITS for 20% of time; reports to various locations on campus for 80% of time. Provides department-level technical service assistance
The formal education equivalent of an earned Bachelor's Degree in computer science, computer applications, mathematics, or a related field
Two (2) years of experience in computer support
Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting plus four years’ experience in computer support
Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee
E-Verify Participation Notice:
E-Verify Right to Work: