Computer Support Specialist

Arkansas State University
Closing date
Oct 25, 2021

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support

Job Details

Employment Status:Full time (29-40 Hrs) Type of Employment:Staff # of openings:1 Location:ASU-Jonesboro Proposed Salary Range:Commensurate with Experience Closing:8/2/21

Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify.

Position Summary:

The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and institution policy.

Duties & Responsibilities:

    Serves as a liaison between Information and Technology Services and functional areas on campusAssists departments with a variety of technology needsAbility to work on Mac computersTroubleshoots equipment to include computers, interactive white boards, projectors, and other classroom / technology lab mediaEducates department staff on software and hardwareCommunicates issues between departments and ITS to resolve problems in a timely manner and keep all staff informed of situationsInstalls software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with users to resolve problemsRecommends changes or updates in programming, documentation, and training to address system deficiencies and user needs
  • Other duties as assigned


Knowledge of the limitations and use of mainframe and microcomputer hardware and software

Ability to analyze computer system problems or errors and devise corrective measures, select appropriate off-the-shelf software and modify to suit the agency or institution, read and interpret technical literature and evaluate product acceptability and/or quality, manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment, and code, test, and debug computer programs and write program documentation

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance


Please note: all position postings close at 12:00 A.M. CST on the position closing date

Reports to ITS for 20% of time; reports to various locations on campus for 80% of time. Provides department-level technical service assistance

Minimum Qualifications:

The formal education equivalent of an earned Bachelor's Degree in computer science, computer applications, mathematics, or a related field

Two (2) years of experience in computer support


Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting plus four years’ experience in computer support

Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee

E-Verify Participation Notice:

E-Verify Right to Work:


This is Arkansas State from Arkansas State University on Vimeo.

A destination university focused on the mission of educating leaders, enhancing intellectual growth and enriching lives, Arkansas State University is a doctoral-level institution serving residents of Arkansas, the Mid-South and the Delta with over 150 majors from its main campus in Jonesboro, Ark.

A Division I BCS member and home to research programs including the Arkansas Biosciences Institute and the Delta Center for Economic Development, A-State began in 1909 as the region’s agricultural and educational hub. Expanding today with its first international campus location set for Mexico and a plan for a college of osteopathic medicine in Jonesboro, Arkansas State is known world-wide.

With enrollment topping 13,500, we are the second largest university in the state. Our wide selection of doctoral programs includes Molecular Biosciences, Heritage Studies, Environmental Science, Educational Leadership, Physical Therapy and Occupational Therapy. Our online programs include a nationally ranked MBA degree. A-State has unique offerings such as the only College of Fine Arts in the state. From our on-campus child care center to the Cooper Alumni Center, we remain connected to our students. Arkansas State University values its commitment to diversity and services for the community, region and state.

There's a place for you at Arkansas State.

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