Description
Grade:  T24

The Supervisor of the One Stop Assistance Desk coordinates public service activities, including circulation and reserves, and is responsible for all operations of that unit. Engages in User experience activities focused on desk operations. Hires, trains, supervises, and evaluates three full-time staff members and is responsible for developing staff training materials, organizing and conducting staff training, and providing follow-up evaluation and correction as needed to make sure training is correctly implemented. Implements, enforces, and recommends circulation/reserve policies. Handles the replacement process for lost or damaged books. Performs other duties as assigned.

This position requires a background check.

Required Education and Experience:
Bachelor’s degree and one year of experience working in a library or related setting.  An equivalent combination of education and experience may be considered.

Required Skills and Abilities:
*Demonstrated ability to handle a variety of public and technical services within the library.
*Strong verbal and written communication skills to interact with library users, staff, and student workers.
*Excellent interpersonal and customer service skills to deal with library users, sometimes in stressful situations. 
*Demonstrated interest and knowledge of advanced level library research procedures and processes.
*Ability to supervise full-time staff and student workers.
*Demonstrated ability to work with MS Office applications as well as an ability to learn and operate core Access Services software systems (e.g., ALMA)
*Proven ability to work independently and to multi-task.

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

To obtain additional information about Temple University please visit our website at www.temple.edu.  

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at: https://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.

Primary Location: Pennsylvania-Philadelphia-Main Campus-Charles Library
Job: Staff
Schedule: Full-time
Shift: Day Job
Employee Status: Regular