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Supervisor - Library Assistance Desk

Temple University
Philadelphia, PA
Closing date
Jul 23, 2021

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Administrative Jobs
Academic Affairs, Librarians & Library Services
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Job Details

Grade:  T24

The Supervisor of the One Stop Assistance Desk coordinates public service activities, including circulation and reserves, and is responsible for all operations of that unit. Engages in User experience activities focused on desk operations. Hires, trains, supervises, and evaluates three full-time staff members and is responsible for developing staff training materials, organizing and conducting staff training, and providing follow-up evaluation and correction as needed to make sure training is correctly implemented. Implements, enforces, and recommends circulation/reserve policies. Handles the replacement process for lost or damaged books. Performs other duties as assigned.

This position requires a background check.

Required Education and Experience:
Bachelor’s degree and one year of experience working in a library or related setting.  An equivalent combination of education and experience may be considered.

Required Skills and Abilities:
*Demonstrated ability to handle a variety of public and technical services within the library.
*Strong verbal and written communication skills to interact with library users, staff, and student workers.
*Excellent interpersonal and customer service skills to deal with library users, sometimes in stressful situations. 
*Demonstrated interest and knowledge of advanced level library research procedures and processes.
*Ability to supervise full-time staff and student workers.
*Demonstrated ability to work with MS Office applications as well as an ability to learn and operate core Access Services software systems (e.g., ALMA)
*Proven ability to work independently and to multi-task.

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

To obtain additional information about Temple University please visit our website at  

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at:

You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.

Primary Location: Pennsylvania-Philadelphia-Main Campus-Charles Library
Job: Staff
Schedule: Full-time
Shift: Day Job
Employee Status: Regular


One of the nation’s top urban public research universities, Temple University is a dynamic workplace in the heart of one of the nation’s most vibrant cities. Founded in 1884 as a night school for the working-class men and women of North Philadelphia, for 130 years Temple has retained its core mission of being a beacon of educational opportunity to students of every background, while adding a national and global reputation as a leader in education, research and real-world oriented instruction.

With nearly 39,000 students and 290,000 living alumni, Temple has a major impact on its region and on Philadelphia, the nation’s 5th largest city. One in seven college graduates in the Philadelphia area holds a Temple degree, and the university is the 4th largest provider of professional education in the nation (law, medicine, dentistry, pharmacy and podiatry). Temple offers 17 schools and colleges, 399 academic degree programs, 17 Division 1 intercollegiate men’s and women’s athletic teams, as well as nine campuses including international campuses in Italy and Rome.  

Like the students the university serves, Temple’s approximately 8,000 employees are hardworking, diverse and energized by the vibrant and supportive work environments across the university, all aligned towards advancing the teaching, research and service missions of Temple University.

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