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Director, Undergraduate Studies

University of Massachusetts Boston
UMass Boston
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Job Details

Job no: 508962
Position Type: Staff Full Time
Campus: UMass Boston
Department: Undergraduate Studies
Pay Grade: 34
Date opened: 09 Jul 2021 Eastern Daylight Time
Applications close: 06 Aug 2021 Eastern Daylight Time

General Summary:

Reporting to the Associate Vice Provost for Inclusive Excellence, the Director is a member of the Inclusive Excellence Leadership Team, which includes the Director of the Ross Center for Disability Services and the Director of the Center for Academic Excellence.

The Director is responsible for the day-to-day administration of the Office of Undergraduate Studies at UMass Boston, a university that serves 12,300+ undergraduates. Undergraduate Studies oversees the general education program, including the core curriculum and the Writing Proficiency Requirement. The Director provides information and guidance about general education curriculum and assessment; administers academic policies; and adjudicates policy disputes and requests for waivers of university-wide undergraduate academic requirements and deadlines.

The director works closely with the Associate Vice Provost for Inclusive Excellence to enact principles of restorative justice and culturally sustaining practice into processes and procedures related to academic policies. The Director is responsible for ensuring that Undergraduate Studies provides high quality, high impact services that advance the student success agenda and strategic goals of the university.

Examples of Duties:

  • Manage the day-to-day operation and administration of the Office of Undergraduate Studies. Recruit, hire, train, and evaluate the staff (Writing Proficiency Director and Assistant Director; Undergraduate Studies Assistant Director, 1-2 Coordinators, and support staff).
  • Oversee the administration of the First Year and Intermediate Seminars and Quantitative Reasoning courses and work with the colleges to ensure implementation of the Critical Analysis and Writing, Quantitative Reasoning, Distribution, Diversity and Capstone components.
  • Collaborate with the colleges, the University Advising Center, and the Registrar to develop and implement systems that help students complete general education requirements in a timely manner and in the recommended sequence for their major/degree plan.
  • In consultation with the Associate Provost, Deans, and in alignment with restorative justice principles, coordinate appeals related to academic policies in the student code of conduct, including: academic standing and academic integrity; requests for adjudicating inter-college transfer, waivers of academic deadlines, credit overloads, and waivers or substitutions of general education requirements.
  • Serve as the second level for appeals for decisions made by undergraduate studies staff. Prepare an annual report that utilizes equity-minded principles to analyze requests, decisions and sanctions administered by the office and make recommendations for any needed policy or procedural revisions.
  • Oversee the development of print and electronic communications regarding academic policy and undergraduate education requirements. Disseminate widely to students, administrators, faculty, advisors and other service providers.
  • Coordinate implementation of the learning outcomes assessment plans and work with the Associate Vice Provost and the General Education Committee to engage the general education faculty and appropriate departments in reviewing the findings, identifying areas that need improvement and/or revision, and implementing the needed changes in the program.
  • Develop and manage the department’s budgets and ensure compliance with accounting and procurement procedures and, as appropriate, any federal or other grant requirements; work with accounting, procurement, human resources, student employment and the like to ensure adherence to policy and timely processing of paperwork.
  • Oversee the development and maintenance of systems to collect the data needed to assess the impact and outcomes of general education. In consultation with the Associate Vice Provost and the Vice Provost, facilitate planning, continuous improvement, and decision-making informed by internal and external data derived from sound assessment and from trends, best, and emerging practices.


  • Master’s degree in education, higher education administration, student personnel administration, student development and advising, or a relevant discipline required.
  • Minimum of 5-7 years of professional leadership positions in academic, academic support, or student service program administration; experience in an urban, public research university preferred.
  • Strong knowledge of current high-impact practices in general education, academic policies and procedures, and student success. Demonstrated knowledge of UMass Boston’s academic programs and requirements, preferred.
  • Demonstrated experience designing, implementing and assessing high-impact services for undergraduates in a diverse, urban, educational setting required. Experience with implementing equity-minded practices, culturally sustaining practices and restorative justice models preferred.
  • Demonstrated strong personnel development and management skills, including the ability to lead teams and encourage initiative, teamwork, collaboration, and creative/innovative thinking.
  • Demonstrated ability to develop strategic partnerships and to oversee major projects from development to implementation.
  • Demonstrated ability to evaluate programs and services required; experience with assessing learning outcomes preferred.
  • Demonstrated financial management skills required, including budget development and oversight.
  • Excellent written and oral communication skills, excellent presentation skills, and the ability to communicate at all levels with tact and diplomacy to achieve goals.

Application Instructions:

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date.

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

Salary Ranges for the appropriate Pay Grade can be found at the following link:

Grade: 34

Salary Ranges

This is an exempt position.

All official salary offers must be approved by Human Resources.

Applications close: 06 Aug 2021 Eastern Daylight Time


Working at University of Massachusetts Boston

The University of Massachusetts Boston is nationally recognized as a model of excellence for urban public universities. The scenic waterfront campus is located next to the John F. Kennedy Library, with easy access to downtown Boston. 

The second-largest campus in the UMass system, UMass Boston combines a small-college experience with the vast resources of a major research university. With a 16:1 student-to-faculty ratio, students easily interact with professors because most teaching occurs in small class sizes. Ninety-three percent of full-time faculty hold the highest degree in their fields.

UMass Boston’s academic excellence is reflected by a growing student body of nearly 16,000 undergraduate and graduate students. The university’s eight colleges offer more than 100 undergraduate programs and 50 graduate programs. The University Honors Program serves 300 students who thrive on intellectual challenge. Enriched courses probe more deeply into theory or venture further into application.

UMass Boston’s diverse student body provides a global context for student learning, and its location in a major U.S. city provides connections to employers in industries such as finance, health care, technology, service, and education, offering students opportunities to gain valuable in-school experience via internships, clinicals, and other career-related placements.

More than 100 student organizations — including clubs, literary magazines, newspaperradio stationart gallery, and 16 NCAA Division III sports teams — offer a rich campus life. Students live throughout Greater Boston and in apartment communities just steps from the campus, and enjoy the rich amenities, cultural attractions, and educational opportunities that make the city the biggest and best college town in the nation.

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