Software Support Analyst

Buena Vista University

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Technology, Analysts & Programming

Job Details


The Software Support Analyst will provide technical leadership, guidance, and end user support as it relates to the Enterprise Resource Planning (ERP) and Student Information Systems (SIS). Serves as a technical resource regarding institutional databases, internal and external facing web/portal presence, reporting and working collaboratively with other departments to provide end user support and to provide business solutions for client needs.  


Primary Responsibilities: 

  • Provides technical expertise in administrative systems and ERP functional support, sharing system administration responsibilities for administrative systems with other Information Technology Services (ITS) members 
  • Engages in business process review of internal departments and their workflow to address their needs 
  • Administers backend databases associated with ERP, SIS, and other administrative systems 
  • Troubleshoots and resolves database, software applications, reporting and web/portal related issues 
  • Tests, evaluates, and recommends software for use on campus and for management review 
  • Creates and maintains customized scripts, reports, and configuration modifications 
  • Authors technical documents and web-content for the purpose of providing support guidelines to ITS staff and to provide training and self-help to end users 
  • Manages Mobile apps and mobile integrations 
  • Manages vendor relationships by serving as a liaison between BVU offices and software vendors 
  • Contribute to BVU’s team effort by accomplishing other duties as assigned 
  • Assist the BVU community in supporting the overall campus mission, vision, and goals as set forth by the strategic plan 

    Education and Experience: 

  • Four-year degree in computer related field or an equivalent combination of education and experience including a minimum of two years of experience in a system support analyst role; preferably in a university setting. 
  • Certifications in the following areas are preferred: 
  • Database administration 
  • Software development    

    Knowledge, Skills, and Abilities: 

  • Strong analytical skills and attention to detail 
  • Excellent verbal and written communication skills 
  • Strong customer service skills and ability to work well under pressure 
  • Perform job duties with utmost integrity and adherence to institutional policy 
  • Knowledge of database design, reporting tools, and web application development 
  • Ability to work independently with little supervision 
  • Ability to manage and prioritize multiple projects and tasks 
  • Ability to read, interpret, and apply technical documentation 
  • Ability to maintain a reliable and methodical approach to the support and documentation of complex software applications 
  • Ability to interact professionally and effectively across all levels of an organization to support and resolve IT related processes and issues 
  • To Apply

    To apply, submit an electronic application, cover letter, resume, and at least three professional references. Review of applications will begin immediately and will continue until the position is filled. A background check will be conducted on the final candidate.

    BVU is an EOE/ADA/Smoke-free Employer



    Buena Vista University is located on the shores of beautiful Storm Lake, a 3,200-acre natural lake located in Northwest Iowa. Since 1891, we have prepared students for lifelong success and blended liberal arts with real-world applications. BVU expands access to a quality education by empowering the people who propel Iowa forward in order to power rural vitality and personal prosperity. We foster an environment based on success both for our students and our employees, and we strive to build and support a diverse community. BVU firmly stands behind our motto, Education for Service, and was recently awarded the 2020 Carnegie Community Engagement Classification. In 2000, BVU became the nation’s first “wireless community” when we gave laptop computers to all full-time students and faculty at the Storm Lake Campus. Through our commitment to rural Iowa, we currently have 15 bachelor’s degree completion locations across the state, as well as online bachelor’s and master’s degree opportunities.

    In Storm Lake you will find impressive amenities perfect for families, students, young professionals, and retirees alike. Residents and visitors enjoy an energetic downtown that is home to a variety of locally-owned retail stores that complement several national chains. There is an array of shopping, dining, and professional services, as well as a vibrant arts and multicultural environment. We are a diverse community in both population and opportunity. Most important, Storm Lake residents enjoy a relatively low cost of living and a high quality of life. Learn more at

    Find Us
    610 W. 4th Street
    Storm Lake
    United States

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