Coordinator, AE Enrollment Services

Austin Community College
Austin, TX

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Administrative Jobs
Institutional & Business Affairs, Admissions & Enrollment

Job Details

Position Information
Eastview Campus
Some evenings and Saturdays.
Coordinator 2/119 ($36,730.00 - $52,472.00)
FLSA Status:
Reports To:
Supervisor, Enrollment and Outreach Adult Education
Criminal Background Check:
Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
College Profile

Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community.
  • Values intellectual curiosity and innovative teaching.
  • Is attracted by the college mission to promote equitable access to educational opportunities.
  • Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
  • Welcomes difference and models respectful interaction with others.
  • Engages with the community both within and outside of ACC.
Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.

For more information, see to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.General Statement of Job

To coordinate front desk enrollment activity, technology, and communication.Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.

  • Coordinates the organization, preparation, technical set-up, and implementation of enrollment events (application, assessment, and registration), for virtual and face-to-face events.
  • Works with Austin Community College (ACC) AE Admissions desks, AE staff and faculty, ACC at large, ACC AE partners, and the community to disseminate accurate information about AE enrollment.
  • Provides virtual and face-to-face training to student-facing staff on student contact management and other systems as needed to ensure enrollment processes are implemented correctly and with excellent customer service.
  • Administers pre- and post- assessments (progress testing) required for grant compliance. Assists assessors as needed.
  • Represents ACC AE at ACC and community events to inform external and internal audiences about AE Division including enrollment processes. Works with advising supervisor to coordinate ACC Liaison Training for AE Division.
  • Establishes and maintains student referral systems with the Workforce Board and other partner organizations including off-site enrollment events as needed. Works with data management coordinator to establish systems and maintain data integrity.
  • Develops and maintains alternative on-ramp with digital literacy and distance learning focus to help remove barriers for students.
  • Coordinates systemized enrollment marketing and communication modules/activities including automated campaigns and enrollment webpages.
  • Provides technical assistance to students, instructors, recruiter/advisors, supervisors, and partner agency staff with enrollment management issues.
  • Assists with enrollment and marketing of Workforce Solutions programs and services.
  • Researches, presents, and implements relevant emerging technologies to improve enrollment services to students and related software.
  • May oversee the work of and train front-desk enrollment hourly staff in CRM, communication technologies, and other job functions.
  • Assists with special projects.
  • Additional Job Specific Duties

    Assists with implementing and coordinating communication solutions (remote phone technology, live chat, texting, web-page updates, automated email, and web meetings).KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    Adult education principles, practices, and theories. CRM technologies such as Salesforce. Engaging and effective training and presentation principles. Assessment techniques and practices. Effective recruitment and retention methodologies. Knowledge of testing and evaluating processes in relation to new and existing software.SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    Maintaining an established work schedule. Effectively using interpersonal and communications skills. Effectively using organizational and planning skills. Maintaining confidentiality of work-related information and materials. Establishing and maintaining effective working relationships.Technology Skills

    Use a variety of spreadsheet, word processing, database, and presentation software. Use CRM systems and test new program releases and patches. Use communications solutions for voice and text such as Communicator and Mogli. Use web conferencing tools including Collaborate, Webex, and Google Meet.Required Work Experience

  • Two years related work experience.
  • Preferred Work Experience

    Experience with CRM and communication technologies for enrollment/admissions in educational environment. Use marketing communication tools.Required Education

  • Bachelor's degree.
  • Other Preferred Qualifications

    Preferred bilingual (Spanish-English).Physical Requirements

    Work is performed in a standard office or similar environment. Occasional lifting of objects up to 10 pounds. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.Safety

  • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
  • ACC Benefits OverviewFull-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

    ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.

    DisclaimerThe above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

    Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.


    The Austin Community College District is the primary gateway to higher education and training for residents in eight Central Texas counties. ACC is among the fastest-growing community colleges in the country, providing access to valuable programs and services that change lives and benefit communities.

    Mission and Vision

    The Austin Community College District values and respects each individual student. We promote student success and improve communities by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in the eight-county service area. Community colleges have a diverse, four-part mission:

    • General education and academic transfer
    • Workforce education
    • Foundation programs to get students college-ready
    • Lifelong learning (Continuing Education)


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