Job location: Winston Salem, NC

Employment Type: Full-time
Posted data: 2021-07-09
Req: R0003565
Please note:

• Additional documentation must be added at the bottom of the third screen under the "My Experience."
• Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
• DO NOT complete the application without the required attachments as you will be unable to edit your application.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

Manages daily support operations and plans the most efficient procedures. Leads a team of professionals, provides strategic guidance and ensures all support activities are carried on efficiently and effectively. This individual must exude professionalism and spread a passion for service through a natural presence of leadership. Sets the example for the high standards expected from the legacy of Mrs. Gray. Ensures a sense of home and unparalleled quality of service. This position will oversee front-of-house Coordinators and Supervisors. This position will be responsible for working varied shifts at the discretion of the Director of Room Operations.

Job Description

*Please note this is a benefits-eligible position.

*This position requires evening, weekend, and holiday availability.

Essential Functions:

• This position will be the leader for all customer-focused interactions with our Guests in Room Operations.

• Leads front desk, reservations, transportation, and valet services.

• Ensures the training of and execution of the highest level of guest service and adherence to standards.

• Serves as Key Administrator for Property Management Software system for room operations related functionality.

• Oversees inventory of all front of the house print materials.

• Facilitates the delivery of product and service delivery to meet or exceed guest expectations.

• Efficiently develops an extensive knowledge of Graylyn facilities and relevant historical facts to best guide and provide a Graylyn experience to our guests.

• Manage weekly payroll and expenses to the previously allocated budget.

• Implements procedures and policies to advance operations.

• Attends weekly meetings and disseminates the information to the staff.

• Handles any client or staff conflicts as well as issues with the daily activities of in-house groups.

• Adheres to the policies of the resort as set forth by the Employee Handbook and reports any observed violations to Human Resources.

• Maintains a good working relationship with all departments.

• Performs other related duties as assigned.

Required Education, Knowledge, Skills, Abilities:

• Bachelor’s degree plus two years of related experience with some supervisory experience, or an equivalent combination of education and experience.

• Ability to create a captivating environment.

• Ability to learn and perform all essential functions of direct reports.

• Excellent communication skills, both verbal and written.

• Ability to make independent judgment decisions.

• Excellent interpersonal skills, including customer service skills.

• Managerial capabilities, including making schedules.

• Ability to exercise independent judgment.

• Ability to resolve conflicts among guests and or employees.

• Ability to organize space and equipment.

• Ability to interact with guests in a positive and tactful manner.

• Ability to operate computers, knowledge of Opera, and general knowledge of MS Office or Google suite of products.

• Ability to troubleshoot computer errors and system problems.

• Valid driver license with a good driving record; must be insurable.

• Ability to work any assigned shift/work schedule.

• Subject to both environmental conditions: activities occur both inside and outside.

Preferred Education, Knowledge, Skills, Abilities:

• Previous experience in the Hospitality industry.

Note:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.

Additional Job Description

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.