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Counselor- Student Support Services

Wells College
Aurora, NY, US

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Student Affairs, Counseling, Student Activities & Services
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Job Details

The Student Support Services Counselor oversees personal and mental health support for program participants and assists the Director and Academic Coordinator in the delivery of services to achieve program goals and objectives.  Student Support Services is a comprehensive academic and personal support program that aims to increase retention and graduation rates among students who are first-generation, low-income, or have a disability. The program provides academic and personal support services, including tutoring, academic advising, career counseling, financial literacy, post-graduate preparation, and mentorship services. 

Reporting to the Director, the Counselor collaborates with the Community Medical Center and other health care providers to deliver appropriate mental health support for SSS students and provides clinical care as allowed by their license or degree.  The Counselor informs the campus community and potential participants about the SSS project, interviews applicants and makes selection recommendations to the Director.  He/she completes the Academic Needs Assessment and Individual Educational Plan and monitors progress for a caseload of students.  The Counselor provides guidance on majors, minors and course selection decisions; assists with financial aid applications; provides career guidance; administers and interprets academic/career assessments; prepares monthly reports and assists the Director with program evaluation.  

The Counselor is an integral member of the Student Affairs division, providing operational support for programs and services under a cross-functional team strategy.  The Counselor collaborates with Student Affairs staff in the development of student support strategies aimed at increasing student retention; conducts workshops on topics supporting student success; supervises student office staff and student events, as assigned; responds to inquiries from students, faculty, staff, parents, and members of the community; serves on College committees and task forces; and performs other duties, as assigned.


Requires a Master’s degree in counseling, psychology, education or related field; minimum two-year’s experience as a program counselor or advocate; experience providing support for disadvantaged youth; commitment to serving individuals from multicultural backgrounds; strong interpersonal, communication and computer skills.

Prefer candidates with a Master’s in Social Work or licensed as a mental health counselor; evidence of a strong commitment to diversity and inclusivity; sensitivity to/understanding of multicultural needs and characteristics of the target population; effective verbal and written communication skills, computer skills and presentation skills; ability to work independently with little supervision.  



Working at Wells College 

Wells College is a nationally recognized private coeducational liberal arts college located in Aurora, New York, on the eastern shore of Cayuga Lake. It was established in 1868 by Henry Wells, founder of the Wells Fargo and American Express Companies. The College is known as an exceptional value, pairing top quality academic programs with affordable tuition. With a full-time enrollment of about 550 students, Wells boasts small class sizes, an extensive experiential learning program, cross-enrollment with nearby Cornell University and Ithaca College, and a wide range of off-campus study options.

The rigorous academic environment emphasizes close faculty/student interaction, undergraduate research, off-campus study, internships, and active community service and involvement. Wells offers 17 majors and 39 minors, in addition to individualized programs. Formerly a women’s college, Wells became coeducational in 2005.

The scenic Finger Lakes region of central New York is an area known for its beauty and high concentration of outstanding colleges and universities. The village of Aurora is centrally located and provides easy access to metropolitan, cultural, and educational centers — 25 minutes from Ithaca; 1 hour from Rochester and Syracuse; 2.5 hours from Buffalo, Niagara Falls and Canada; and 5 hours from New York City.

Full-time employees are eligible for a wide range of benefits including health and life insurance, 403(b) retirement plan, long-term disability insurance, EAP, course attendance, dependent tuition benefits, 11 paid holidays and vacation, sick and personal time off.

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