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Customer Service Assistant, Copy and Mail Team - Georgetown University Law Center

Employer
Georgetown University
Location
Washington D.C.

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Administrative Jobs
Institutional & Business Affairs, Athletics, Auxiliary Services, Legal Affairs
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Customer Service Assistant, Copy and Mail Team - Georgetown University Law Center

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Customer Service Assistant, Copy and Mail Team - Georgetown University Law Center

The Customer Service Assistant, an integral part of the Law Center Copy & Mail team, assists with all aspects of the campus's mail and copying needs and serves as the first point of contact for faculty, staff, and students in need of assistance with printing needs, mailing, courier, and overnight carrier services. Reporting directly to the Customer Services Supervisor, the Customer Service Assistant has duties that include but not limited to:

Customer Service
  • Serves as primary point-of-contact for faculty, students, and staff in need of copy and mail services
  • Processes requests for copying, mailing services, shipping, document editing, formatting, production, and finishing services
  • Coordinates with supervisor and colleagues to ensure that customer service deadlines are met and that appropriate follow-up is provided
  • Fields requests and concerns regarding packages for students living in the Gewirz Student Center


Copy & Mail - Delivery and Tracking
  • Collects and tracks mail deliveries throughout the Law Center campus
  • Ensures that collections and deliveries occur within regular intervals and meet relevant deadlines
  • Delivers inter-office mail throughout the Law Center campus
  • Assists with the organization, tracking, and distribution of student packages
  • Assists with the delivery of completed Copy Center jobs


Reporting and Vendor Responsibilities
  • Calculates appropriate charges for copy center services and compiles departmental charges into a monthly report
  • Provides management with monthly financial reports and tracking that are used for completing Copy Center journals and departmental charge-backs
  • Generates monthly reports on campus mail volume
  • Operates university POS (point of sales) systems and equipment for accepting payments for services rendered
  • Coordinates with the Law Center's secure shredding vendor - including ordering, delivery, and removal of bins, as well as invoice generation


Equipment Maintenance & Troubleshooting
  • Maintains equipment in Copy Center
  • Ensures that walk-up devices throughout the Law Center campus have paper and are appropriately stocked
  • Manages inventory of copier supplies and replaces consumables for walk-up devices
  • Serves as a point-of-contact for technical issues within the Copy Center
  • Coordinates repairs with technicians and manufacturers
  • Schedules routine maintenance


Qualifications
  • High school diploma or equivalency
  • Strong customer service skills
  • Working knowledge of Microsoft Office and Adobe


Preferred qualification

Experience working with high-volume copy machines and postage metering equipment, as well as a variety of post-production finishing devices

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.


To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Law-Center/Customer-Service-Assistant--Copy-and-Mail-Team---Georgetown-University-Law-Center_JR10610





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