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Manager of Academic Computing

Employer
Wake Technical Community College
Location
Raleigh, North Carolina

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Administrative Jobs
Academic Affairs, Other Academic Affairs Jobs
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The Academic Computing Manager position provides strategic vision and leadership for incorporating effective and innovative technologies in the way classes are developed and taught. This position analyzes technology trends to improve ways to better engage student learning.

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

*Provides strategic vision in determining new, innovative methods of leveraging new and existing technologies to improve the student learning experience.

*Collaborates with faculty to research and incorporate technologies to meet the institution’s pedagogical goals and objectives.

*Provides day-to-day leadership in deploying, updating, and supporting of software applications critical to the college including Learning Management System (LMS)

*Responsible for searching, selecting, and managing technologies and tools needed to effectively design, create, and deliver instructional content and services that meets the needs of the college.

*Assists the College’s academic leaders plan and implement technology solutions for teaching and enhancing student learning.

*Assists faculty with understanding ways to integrate technologies and tools into the development of innovative course designs to improve student engagement.

*Ensures the availability of appropriate technologies in conducting combinations of in-person, online and remote classes.

*Develops collaborative relationships between ITS and College departments in identifying requirements and implementing business solutions.

*Supervises and evaluates assigned staff members including scheduling staff to ensure appropriate coverage of LMS and other critical academic applications during normal business hours and on-call support as required by the department.

*Responds to emergency situations as needed, during and after normal business hours, to identify, assess, and mitigate critical operational issues.

Monitors compliance with department SLA standards and follows-up with assigned personnel to ensure timely resolution of customer incident tickets.

Manages relationships with vendors and third-party service providers including outsourcing of services and managing contracts.

Completes an annual applied benchmark project on an individual or group basis.

Qualifications

Knowledge, Skills, and Abilities:

Strong leadership skills and ability to work effectively with college leaders, faculty, and IT engineering, operations, and support staff.

Commitment for delivering superior customer service and team-oriented management style.

Knowledge and understanding of current and developing strategic requirements of an institution of higher learning.

Strong analytical, project management and team-oriented interpersonal skills.

Proven knowledge of current trends and developments in information technology.

Experience developing departmental policies, procedures, standards, and guidelines.

Excellent skills in public speaking, presentation creation and delivery to a wide variety of audiences, including the College’s executive leadership.

Ability to provide strategic guidance in the assessment and development of existing and/or proposed technology solutions.

Skilled in organizing resources and establishing priorities.

Minimum Requirements

Bachelor’s degree

Three years’ experience in an IT related discipline

One year experience serving in a leadership or supervisory role

One year experience in higher education

Preferences

MBA or Master’s degree in IT related field

One year experience managing a Learning Management System

One year experience as a faculty member of a college or university

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