Job location: Claremont

Employment Type: Full-time
Posted data: 2022-01-28
Req: REQ-3122
Equal Opportunity and Nondiscrimination Statement                                    

In addition to its commitment to a harassment-free educational and working environment, the College is an equal employment opportunity employer. The College is committed to a policy of equal employment opportunities for all applicants and employees and complies with all applicable state and federal laws on the matter. The College does not unlawfully discriminate on the basis of race, color, religion, sex (including gender, pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, age, physical disability, mental disability, medical condition or medical leave, marital status, sexual orientation, or any other category protected by law. The College also prohibits the harassment of any employee on any of these bases.

Location:

Claremont, CA

Job Posting Title:

Assistant Director of Annual Giving, Student-Based Outreach

Job Details and Requirement:

**** Please note submission of a cover letter and resume are required for consideration.**

The Office of Annual Giving is seeking an individual to plan customized outreach to students, alumni and parents for donations to Claremont McKenna College (CMC) by managing student employees. The primary responsibilities of the Assistant Director are to (1) develop contact strategies for prospective donors using phone calls, text messaging, emails, postal mail, and other possible channels, (2) manage a team of 20+ students responsible for individual outreach, (3) lead special projects that improve contact data in CMC’s Raiser’s Edge database, and (4) guide the Student Philanthropy Council to implement a comprehensive student philanthropy program to educate students—culminating in the annual senior class gift campaign—and begin to cultivate a commitment to give back among future generations of CMC alumni. These activities aim to increase our alumni and parent donor participation.

Outreach will consist of traditional solicitation for Alumni Fund and Parent Fund gifts, follow-up for our Crown Challenge multi-year pledge donors, and renewal of our Crown Society members. Use of third-party vendors such as Vanillasoft, Pledgemine, Relay, and Venmo will be expected for successful outreach and receiving of donations. The Assistant Director will creatively expand upon the a traditional student calling program to blend a variety of messaging channels, with significant creativity, flexibility, patience, open-mindedness, and leadership required overall.

DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

• Supervise 20+ student outreach representatives including the recruiting, hiring, training, and coaching of student employees.
• Manage administrative details such as payroll, employee evaluations, professional workplace conduct, and training guides for student employees.
• Coordinate individualized outreach strategies with the greater Annual Giving Office strategies, especially in connection with the Assistant Director focused on communications and analytics.
• Create specific, measurable goals for student employees. Evaluate and report on progress toward goals to both student employees and the Director of Annual Giving.
• Oversee a budget for wages and program needs. Establish weekly operating procedures that combine planned outreach for targeted focal groups with just-in-time outreach to prospective donors who engage with the College during the semester.
• Coordinate with other departments, such as Alumni and Parent Relations, to develop strategic follow-up for event attendance and social media interaction.
• Develop comprehensive projects to improve database contact information such as preferred email address, phone type, solicit code appropriateness, etc.
• Collaborate with Annual Giving team members on large-scale items such as Give Days, special giving challenges, and other new initiatives as they are created.
• As a key part of the Student Engagement Plan, guide the Student Philanthropy Council to achieve their goals include educating students on the importance of philanthropy, helping to recruit new members, on-campus event planning, stewardship of gifts, and annually, a successful senior class gift.
• Supervise intern(s) who assist in managing and analyzing individual outreach.
• Function as a power-user of the Raiser’s Edge database for the purposes of segmentation, reporting, individual outreach, and data maintenance.
• Partake in end-of-calendar and end-of-fiscal year mass solicitation with team members to help reach departmental dollar and participation goals.
• Participate in campus-wide events such as Alumni Weekend; related duties as assigned.
• Perform other essential duties and tasks specific to the position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

The successful candidate will also be able to perform the following essential functions:

• Take and follow directions.
• Work cooperatively with others.
• Receive and respond appropriately to constructive criticism.
• Display a positive attitude.
• Balance multiple tasks and priorities
• Performs other essential duties and tasks specific to the position.

QUALIFICATION STANDARDS:

EDUCATION: B.A. or B.S. degree required (undergraduate degree from a selective liberal arts institution preferred), or any combination of education and experience that provides the required knowledge, skills, and abilities.

EXPERIENCE: One to two years of direct fund-raising experience and one to two years of experience in supervising student workers preferred. Calling program experience preferred. Knowledge of selective, private higher education landscape is preferred.

LICENSES: A valid driver’s license or equivalent means of reliable transportation to off-site meetings and events is required.

REQUIRED KNOWLEDGE, SKILLS, and ABILITIES: Individual must possess knowledge, skills, and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of knowledge skills and abilities.

• One to two years of direct fund-raising experience with demonstrated ability to develop and lead others towards a common goal, or equivalent experience required.
• One to two years of experience in supervising student workers preferred. Calling program experience preferred.
• Excellent writing, public speaking, and expository skills required, especially in regard to philanthropy and the importance of annual fund participation.
• Requires strong self-starter, exceptional interpersonal skills, and an ability to interface professionally with alumni, parents, administration, faculty, and students. Must have ability to work effectively with the donor community, with the academic community, and with colleagues in a cooperative environment.
• Knowledge of selective, private higher education landscape is preferred.
• Familiarity with advanced features of the Microsoft Office suite of products such as mail merges, pivot tables, and vlookups; ability to learn and apply new computing software applications quickly. Knowledge of Blackbaud’s Raiser’s Edge software or experience with similar relational database programs is preferred.
• Requires superior organizational skills, an ability to work independently with minimal direction, and an ability to work well with others. Must be extremely detail-oriented.
• Ability to motivate others to exceed expectations. Strong customer service background preferred.
• Strong analytical skills required. Strategic and creative problem-solving abilities are preferred.
• Must be able to work flexible hours, including weekends.
• Able to deal with sensitive information and maintain confidentiality with regard to such issues.
• Demonstrate ability to use sound judgment when responding to issues and concerns.

OTHER:

HOURS: The regular hours for this full time position are 40 hours per week, 5 days per week, on a variable schedule. While students are on campus (approx. Sept-Dec, Feb-May) the hours for this position are 12:00 Noon to 9:00 p.m., Sunday to Thursday and may vary as needed. The remaining times of the year the hours are 8:00 a.m. to 5:00 p.m., Monday to Friday. Overtime, holiday, weekend and evening work hours will be required. Regular hours may vary and exceed 40 hours per week due to needs of the College or division.

CLASSIFICATION AND STATUS:

This is a full-time, 12-month, exempt level, benefits-eligible position.

Physical Requirements: Light (up to 20 lbs.)

SUPERVISORY RESPONSIBILITY: This position directly supervises 20-30 student employees.

GROOMING AND APPEARANCE: The Claremont Colleges seek to maintain a neat and professional image at all times.

BACKGROUND CHECK: The successful candidate will be required to undergo a full consumer background check. Certain positions will require the successful completion of a post-offer physical agility test. Employment is contingent on the satisfactory results of the aforementioned, in addition to compliance with requirements cited in this job description.

ADA/OSHA: This job description defines the essential or fundamental job duties of this position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title 1 of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA). Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

DISCLAIMER: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. Duties and responsibilities can change and develop over time, accordingly the College reviews job description on a periodic basis and may make changes of business necessity.

AT-WILL EMPLOYMENT: Employment with the College is “at-will” meaning that the terms of employment may be changed with or without notice, with or without cause, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties, and location of work. There is no agreement express or implied between the College and you for continuing or long-term employment. While the College has every hope that employment relationships will be mutually beneficial and rewarding, employees and the College retain the right to terminate the employment relationship at will, at any time, with or without cause. The President is the only person who can modify or alter the at-will employment relationship.

Claremont McKenna College hires and promotes individuals on the basis of their qualifications, consistent with applicable state and federal laws, without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, genetic characteristic or information, military and veteran status, or any other characteristic protected by state or federal law.  Inquiries may be directed to the Director for Human Resources, 528 N. Mills Avenue, Claremont, California 91711-4015, (909) 621-8490.  All applicants must complete and submit an online application to be considered for an open position.

Employment is contingent upon new employee providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States, applicant's acceptability for positions requiring use of a college vehicle is contingent upon a driving record acceptable to the College's automobile liability insurance. Promotion from within is encouraged whenever qualified employees of Claremont McKenna College are available. Interested employees of the College are urged to contact the Office of Human Resources if qualified for any open position. Please do not contact departments directly.

Disability Accommodations                                                                                    

In compliance with applicable laws ensuring equal opportunities to qualified individuals with a disability, CMC will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual (applicant or employee) with a disability if the disability affects the performance of essential job functions, unless the accommodation results in an undue hardship for the College. Employment decisions are based on the merit and not an individual’s disability.               

An applicant or employee who requires an accommodation should contact the immediate supervisor and the Human Resources Office. If multiple accommodations are identified that do not pose an undue hardship for the College, the selection of an accommodation will be at CMC’s discretion. To request disability accommodation for any part of the application or hiring process, please contact Human Resources at (909) 621-8490 or hr@cmc.edu for assistance.