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Director of Care and Support- Division of Student Life

The University of Tennessee, Knoxville
Knoxville, TN

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Position Announcement

Director of Care and Support

The Division of Student Life at the University of Tennessee, Knoxville invites applications and nominations for the position of Director of Care and Support. This is an exempt, 12-month, full-time, non-tenure track staff position.

The University: As the state’s public flagship, land-grant university, the University of Tennessee, Knoxville (UTK) is entrusted to deliver world-class education, life-changing research and community support to the state, national and global communities. As the landscape of higher education shifts and presents individuals and institutions with new opportunities, UTK is committed to meet these challenges creatively. Nestled in the foothills of the Great Smoky Mountains and beautiful East Tennessee, UTK is an institution of more than 30,000 students, committed to excellence in learning, scholarship and engagement. UTK strives to provide accessible, affordable and inclusive community to the residents of Tennessee, across the nation and around the world.

The Division: The Division of Student Life builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. Comprised of more than 400 staff members who serve our students through 19 departments and functions, we strive to create a welcoming community rich with diverse experiences. Staff are actively engaged in the lives of our students, living and learning with them in our residence halls, student union, and other campus environments. The Division seeks candidates willing to engage, challenge, and support our students through intentional programs and services. We seek colleagues who are committed to teamwork and have a palpable passion for working with and serving all students. We believe Vol is a Verb and seek candidates who have the ability to provide expertise, energy, and strategy as the division seeks to build an inclusive excellence infrastructure.

The Department: The Office of the Dean of Students centers the student experience using three tenets: compassionate care, leadership and service and mattering and belonging. Committed to caring for the whole student, the office collaborates across campus to cultivate an environment where students can thrive. The Dean of Students portfolio also includes the Jones Center for Leadership and Service, Center for Student Engagement, Multicultural Student Life, the Pride Center, Office of Sorority and Fraternity Life, the Student Government Association, and Student Media.

The Position: Reporting to the associate of dean of students (Care and Support), the director is responsible for managing care and support functions including oversight of the distressed student protocol, establishing goals, initiatives, priorities, and strategic planning. The role administers the case management budget, coordination of services, and development of collaborative partnerships that seek to cultivate a culture of care.

Responsibilities: The director leads the distressed student protocol, recruits, hires, trains and supervises a talented (non-clinical) care team, practicum students, and graduate interns.  The role oversees 974HELP branding, communication strategies and marketing, chairs the care team, coordinates professional development including training and evaluations. Additionally, the role determines best practices related student case management coordination and care strategies, serves as the primary liaison for campus-wide presentations, trainings, and communication for the Distressed Student Protocol and student care initiatives. Relying on best practices, the director assesses effectiveness of care coordination and makes linkages to student success and represents the office on campus-wide committees related to wellness and student care.

A successful candidate will demonstrate the ability to:

  • Collaborate with divisional partners internal and external to the Division of Student Life;
  • Advocate for student care and resources across campus;
  • Synthesize data related to volume, in-take trends, and budgetary needs to advocate for resources related; to student outreach, support, coordination and advocacy;
  • Serve on system-wide committees to provide content expertise on the impact mental health concerns among undergraduate and graduate students;
  • Promote holistic development and integrated care to foster student success;
  • Liaise to external resources within the Knoxville community;
  • Develop relationships with mental/physical health care providers, chemical dependency; services, college academic officers, and parents/families;
  • Conceptualize marketing strategies related to student care and 974HELP;
  • Promote overall goals of compassionate care to the campus community; and
  • Actively participate in national organizations related to case management, well-being, and student development.

Required Qualifications:

Education: This position requires a master’s degree in higher education, college student personnel, counseling or related field.

Experience: The following experiences are required.

  • A minimum of three years of relevant experience in mental health, behavioral intervention, or crisis management;
  • Two years of experience working in a supervisory and/or management position;
  • Crisis intervention experience; and
  • Assessment and evaluation experience as it relates to program effectiveness.
Knowledge, Skills, & Abilities: 

  • Knowledge and experience with crisis management; 
  • Significant knowledge, awareness and skills related to multicultural competency as a process with the ability to build inclusive and respectful communities;
  • Ability to work effectively with all constituents (students, faculty, administration, community members, families);
  • Strong interpersonal skills, including strong oral, written, and listening communication capabilities; 
  • Ability to positively/effectively lead and facilitate partnerships; and
  • Ability to manage sensitive information and maintain confidentiality.
Preferred Qualifications: 

  • Terminal degree in higher education administration, student personnel, counseling or related field; 
  • Experience within a mental health context; and
  • Experience in higher education environment; experience working with student basic needs initiatives including food and housing insecurity.
Salary: The salary for this position is commensurate with experience and other qualifications and is accompanied by a standard university benefits package.

Application Process: A review of all applications will begin in July 2021 with a priority deadline of July 14 or will continue until position is filled. It is anticipated that the successful candidate will begin this role August 15, 2021. Questions or nominations may be directed to the Search Committee Chair, Dr. Lori Smith ([email protected]). For full consideration, applicants must electronically submit a letter of interest, resume, and the names, addresses and phone numbers of five references. All materials for the position should be submitted through the University of Tennessee Human Resources application system, which can be found at

All qualified applicants will receive equal consideration for employment and admissions without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Eligibility and other terms and conditions of employment benefits at The University of Tennessee are governed by laws and regulations of the State of Tennessee, and this non-discrimination statement is intended to be consistent with those laws and regulations.

In accordance with the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, The University of Tennessee affirmatively states that it does not discriminate on the basis of race, sex, or disability in its education programs and activities, and this policy extends to employment by the University.

Inquiries and charges of violation of Title VI (race, color, and national origin), Title IX (sex), Section 504 (disability), ADA (disability), Age Discrimination in Employment Act (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN  37996-3560, telephone (865) 974-2498.  Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.

Job: Executive/Administrative
Primary Location: US-Tennessee-knoxville
Organization: Dean Of Students_Retired (DNU)
Schedule: Full-time
Job Posting: Jul 23, 2021, 7:24:18 AM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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