The Enrollment Retention Assistant will support college retention efforts through the U.S. Department of Education’s Higher Education Emergency Relief Fund (HEERF) authorized by the American Rescue Plan. The Enrollment Retention Assistant will work collaboratively with the Retention Specialist and Enrollment Services departments to support the re-enrollment process for students who are at risk of not completing their education as a result of the COVID – 19 pandemic. As a member of the Admissions team, this position reports to the Director of Enrollment Services.

Responsibilities:

• Collaborate with the Retention Specialist and Enrollment Services departments to support target population with the process to reactivate their enrollment status and identify the appropriate placement within their program sequence.
• Collaborate with other departments on student outreach initiatives to support enrollment of target population.
• Collaborate with Academic Advisors to provide individualized advising support for targeted population.
• Support daily functions in the Admissions office to support the enrollment process, including reviewing and processing applications, reviewing student status for program eligibility, determining appropriate catalog term placement, and processing supplemental documents to satisfy core program requirements.
• Correspond with students regarding enrollment processes including, program eligibility, application status, program status, program requirements, enrollment deadlines, and paying for college resources.
• Support enrollment processes that occur throughout the year, including confirmation of enrollment, core course eligibility, no show registration, in-process cancellations, and final high school transcript or General Equivalency Degree (GED) requests.
• Collaborate with Admissions Lead to determine impact to program capacity.
• Monitor third-party transcript exchange online platform to evaluate in-coming transcripts and accurately record required data in the Customer Relationship Management (CRM) system.
• Assist students with the criminal background check process.
• Monitor third-party criminal background check online platform to review background check orders, evaluate results, and accurately update required data in the CRM.
• Investigate, resolve, and assist students and staff with enrollment concerns, application errors, duplicate applications and records, integration issues, holds, and respond accordingly.
• Respond proactively to phone, email, chat, and text inquiries from students.
• Provide detailed information regarding programs, explaining and clarifying admission criteria, enrollment requirements, application status, waiting list placement, projected start dates and accurate registration information to applicants, students, parents, agency and high school counselors, CVTC program directors, program advisors and staff.
• Generate, interpret, monitor, and maintain Admissions reports.
• Develop an in-depth working knowledge of CRM Recruit and the Banner modules related to functional area.
• Provide excellent customer service and strategically engage with students in the admissions and enrollment process.
• Identify and support solutions to business processes that enhance efficiencies.

Required Knowledge, Skills and Abilities:

• Ability to learn and willingness to use new software/technology.
• Ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues.
• Ability to handle multiple tasks and responsibilities while demonstrating attention to detail.
• Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
• Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
• Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
• Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
• Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel.

• Associate degree in Administrative Professional, Professional Communications, or related field.
• Minimum of two years of experience in customer service or professional office setting.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment.  All qualified candidates are encouraged to apply.

• Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA) and wellness incentive
• Dental insurance for employee, spouse, and dependents
• Life and long-term disability insurance (must meet minimum requirements)
• Wisconsin Retirement System (must meet minimum requirements)
• 403(b) tax deferred annuity program
• 457(b) deferred compensation plan
• Section 125 flexible spending accounts
• Paid vacation, personal, and sick time
• Paid holidays
• Employee Assistance Program (EAP)
• Professional development

Generally, with the exception of tuition reimbursement, benefits eligibility begins on the first date of employment (i.e., there is no waiting period).

CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Director of Human Resources, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711