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Public Safety Administrator (Dispatcher) Part-Time

University of Massachusetts Medical School
55 Lake Ave North

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Administrative Jobs
Institutional & Business Affairs, Safety & Security
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Job Details



Under the direct supervision of the Lead Public Safety Administrator or designee, the Public Safety Administrator is responsible for monitoring and controlling of security systems, including equipment, processing and dispatch of requests for service, as well as associated reports, paperwork and all operational procedures. Responding according to the established procedures for emergency conditions and situations.



  • Acts as primary liaison for intra-agency and inter-agency dispatching needs of medical school, hospital and city-based emergency response agencies.
  • Functions as the recipient of first responder/emergency situations via phone and alarm systems.
  • Primary point of contact for 911 emergency phone calls made to the department. Triages calls and dispatches department personnel to emergency situations involving criminal activity, medical emergencies and alarm activity as needed.
  • Primary point of contact for routine phone calls made to department. Triages calls for service, door openings for authorized medical school and hospital personnel, inquiries about lost property in the lost and found, parking inquiries, directions, and other general informational requests.
  • Operates the Public Safety paging and radio communication system, coordinating information during routine and emergency situations.
  • Trained and certified to access and operate the department’s criminal justice information software (CJIS) to respond to police requests for information on victims and suspects of crimes, registry of motor vehicle information, and other criminal justice queries while they are in the field on calls.
  • Monitor CJIS terminal for surrounding community alerts including emergency notifications and Amber alerts.
  • Monitors alarm systems for departmental panic alarms, fire alarms, irradiator alarms, biosafety level 3 alarms, infant abduction alarms and campus-wide intercom systems and dispatches police personnel to the alarm location.
  • Coordinates fire emergency response triggered by alarm or 911 line. Assist police, engineers, and fire department in locating source.
  • Responsible for participating in scheduled testing and troubleshooting of all alarms systems, with outstanding issues forwarded to appropriate vendors for agency support.
  • Responsible for sending out emergency alert notifications through voice/text/email through the emergency alert software (RAVE) to the medical school and hospital communities in the event of an emergency.
  • Creates and maintains a shift log, reviewing and ensuring all collected data during various shifts are accurate and entered appropriately into computerized record keeping database (CAD). Summarizes calls, including police security checks, public interactions, traffic stops, emergency calls, and general information occurring during shift.
  • Present pass-along briefing to the oncoming shift dispatcher including ongoing issues, pending calls, and pertinent information to provide continuity of service for outstanding issues.
  • Collate, organize, and print support paperwork for police personnel as needed for their duties.
  • Maintain equipment in the dispatch center and place calls for service for equipment that needs troubleshooting by outside vendors or school information technology department. Assist with updates and report unresolvable issues to the Lead Dispatcher, IT, or outside vendors.
  • Assists police department personnel with investigations, to include, but not limited to: finding and obtaining relevant video footage of incidents, correlating access control logs, determining and interpreting criminal history within the court system both in and out of state, as well as internet-based online searches for both criminal investigations and background investigations for prospective police and dispatch personnel employment candidates.
  • Maintains last minute scheduling changes for police personnel, including notifications for filling open shifts and alerting supervisors to staffing shortages and filling these shortages through notifications by phone or scheduling software.
  • Essential personnel expected to work at any time during a 24-hour, 7 day a week, 365 days a year basis, regardless of scheduled shift, covering open shifts as required by staffing and emergent circumstances such as; inclement weather or state of emergency. Required to work forced overtime to fulfill department staffing requirements as needed.
  • Receive deliveries of urgent goods and ensure their security to proper destination.
  • Manage off hour dock access for deliveries, funeral home pickups, service, and facilities.
  • Accept lost and found items turned in by the public making effort in identifying/contacting owner, and logging the item into the computer aided dispatch software.
  • Ability to remain calm and collected under stressful situations.
  • Ability to multitask and handle multiple concurrent alarms / phone calls / radio transmissions.
  • Ability to extract information from people in distress
  • Ability to evaluate emergencies, asking vital questions while providing appropriate pre-arrival instructions
  • Expertise with state and federal criminal information systems such as CJIS, NLETS, NCIC.
  • Perform other duties as required.


  • Associates degree in Computer Science or related field, or equivalent experience.
  • 2 years computer system operation and clerical related experience, including ability to maintain records, input data.
  • Must be able to be certified in CPR/First Responder.
  • Familiarity with police codes and NATO phonetic alphabet
  • Must have strong interpersonal skills, with the ability to make spontaneous decisions for triaging route, as well as emergency situations.
  • Normal visual and manual dexterity.


Realize Your Opportunities – A Career at UMASS Medical School

Inside Workings at UMASS Medical School

The University of Massachusetts Medical School (UMMS), the Commonwealth's only public medical school, is proud of our role in serving the people of Massachusetts. Although, its the inside workings of UMMS that makes the difference.

Mission and Culture

  • We’re serious about our mission and about our people. 
  • Real World Impact - Our people get excited about our mission of real-world impact in health sciences education, research and public service.
  • International Prominence and New Opportunities - As this institution has grown to national – and international – prominence, we’ve found new opportunities to train tomorrow’s physicians, nurses and scientists,  discover causes of and cures for disease and help improve the quality of health care.
  • Deep Commitment - With our clinical partner, UMass Memorial Health Care, and our other teaching affiliates, we share a deep commitment to national distinction in patient care.
  • Valued Partnerships – UMMS partners with Commonwealth Medicine, the health care consulting arm of UMMS. Also, UMMS partners with MassBiologics in scientific collaborations, technology management and creating partnerships for the development of products for the benefit of patients.  These valued partnerships help us to provide services and programs to help meet our needs at UMMS and the public.
  • Proud Contributors - People at UMMS enjoy the feeling of going to work every day knowing what they do is truly important and worthwhile.
  • Complementary and Inseparable - These varied parts of our mission and culture are complementary and inseparable.                 


UMMS, the state’s first and only public academic health sciences center, educates physicians, scientists and advanced practice nurses to heal, discover, teach and care, with compassion.  UMMS is a world-class institution with opportunities to match. 

Competitive Compensation – UMMS offers salaries that are competitive with Worcester-area employers. When combined with our generous benefits, perks, and paid time off, many job seekers are surprised to find a total rewards package that matches or exceeds their current situation.

Targeted Hiring Process – At UMMS, there are actually multiple hiring processes for different segments of our workforce.  In nearly all cases, UMMS hiring process is decentralized, with qualified candidates screened and referred to an academic officer or manager with hiring authority.

24/7 Access to Employment Opportunities – iCIMS is our online job search and application system.  iCIMS is available 24/7 to provide you with a convenient and up-to-date view of the available employment opportunities across our campuses. Updates are made daily and include all faculty and non-faculty position listings from every school and department within the UMMS. When you identify a position you are interested in and qualified for, apply online. New opportunities become available frequently so it pays to check back often!


With outstanding benefits, competitive pay, extensive learning opportunities, and a stimulating and attractive work environment, UMMS may be exactly the employer you’ve been looking for.

• Superior Benefits - UMMS offers a wide range of benefits and perks that invite comparison with the best employers in the Worcester area – and with academic institutions anywhere. UMMS provides superior medical and dental coverage for you and your family, fully funded retirement plans, generous time off, a Tuition Assistance Plan – and much more.

• People Centered - UMMS is an employer, but it is also a community. Its comprehensive medical and dental benefits, retirement plans, and even paid holidays reflect an institution built around people, with a deep respect for their differences and needs.

• Commitment to Healthy Living - UMMS provides resources to help you balance work and life and encourages healthy living through great programs and discounts for fitness, physical activity, weight management, nutritional counseling and general wellness available through our health insurance plans.

• Breadth of Offerings - Above all, the breadth of UMMS offerings set the School apart and makes it an environment favored by all sorts of smart, career-savvy people.

Apply for a Job

As an equal opportunity and affirmative action employer, UMMS recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

Online - To view all job opportunities and apply online, visit and click on the “Careers” tab.

Start Now and Realize Your Opportunities!

A History of Making Vital Improvements - UMASS Medical School Milestones

1962: Legislation establishes University of Massachusetts Medical School
1970: First medical students begin classes in Shaw Building
1974: First class graduates 16 MDs
1979: PhD program begins
1986: Graduate School of Nursing opens
1986: PhD program becomes Graduate School of Biomedical Sciences
1994: Graduate School of Nursing initiates PhD program
1998: UMass Clinical System and Memorial Health Care merge to form UMass Memorial Health Care
2001: Lazare Research Building opens
2002: Campus Modernization begins on the University Campus
2004: Graduate Entry Pathway Program established at the Graduate School of Nursing
2005: PhD Program in Clinical & Population Health Research established at the Graduate School of Biomedical Sciences
2005: Massachusetts Biologic Laboratories opens new manufacturing and filling facility in Mattapan
2006: Craig Mello, PhD, Blais University Chair in Molecular Medicine and Howard Hughes Medical Institute Investigator, is awarded the Medical School's first Nobel Prize. Dr. Mello shared the 2006 Nobel Prize in Physiology or Medicine with Andrew Fire, PhD, of Stanford University, for their discoveries related to RNA interference.
2007: Michael F. Collins, MD, is named chancellor and Terence R. Flotte, MD, is named dean of the School of Medicine.  
2009: Groundbreaking for the Albert Sherman Center, a 500,000-square-foot research and education facility slated for completion in 2012.
2010: Ambulatory Care Center opens
2012: The Albert Sherman Center, a 500,000-square-foot research and education facility, completed and opens

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