Systems Integration Analyst

Employer
Colgate University
Location
Hamilton, NY

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Administrative Jobs
Technology, Analysts & Programming, Multimedia & Audiovisual

Job Details

Job Category:

Professional/Administrative

Position Title:

Systems Integration Analyst

Full Time/Part Time:

Full Time

Division:

Dean of the Faculty

Department:

Information Technology Services - Services and Shared Infrastructure

Department Statement:

Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the university community. Comprised of several functional areas – Classrooms, Digital Media & Events; Data Analytics & Decision Support; Engagement & Support; Information Security; Learning & Applied Innovation; Services & Shared Infrastructure – ITS prides itself on exceptional customer service and building collaborative relationships to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate’s Third Century Plan.

We seek a collaborative and creative thinker to join the Services and Shared Infrastructure (SSI) team to help support our systems integrations and expanding information management systems. The Systems Integration Analyst will be responsible for supporting the Colgate mission by analyzing needs, providing technical guidance, helping with process improvement, and implementing solutions for academic and administrative areas of the university. This position is responsible for optimizing the user experience of assigned software and systems, developing sustainable integrations, developing operational reports, and developing in-house solutions when appropriate. The Systems Integration Analyst’s primary accountabilities include becoming knowledgeable in Ellucian Banner, building and supporting integrations with third-party SaaS and other on-premise software solutions.

Accountabilities:

Accountable for supporting the Colgate mission by analyzing needs, providing technical guidance, helping with process improvement, and implementing solutions for academic and administrative areas of the university. Accountable for optimizing the user experience of assigned software and systems, developing sustainable integrations, developing operational reports, and developing in-house solutions when appropriate. Primary accountabilities include becoming knowledgeable in Ellucian Banner, building and supporting integrations with third-party SaaS and other on-premise software solutions.

Specific accountabilities include but are not limited to:
- Gather requirements, assess functional needs and provide technical consultation for existing and new processes and systems.
- Research, recommend and implement software solutions as part of a team. Maximize the usefulness and performance of assigned systems and integration points. Deploy new modules, upgrades, and fixes to assigned software applications and systems. Assist in establishing requirements, methods and procedures for routine maintenance.
- Develop custom solutions where necessary and appropriate. Perform testing, including error handling. Develop user guides and training documentation.
- Following generally accepted practices in programming and software development, develop system interfaces and system integrations.
- Participate in the development of contingency plans including reliable backup and restore procedures.
- Design, create and manage database structures in the development, testing, and production environment and monitoring.
- Work with end-users to design and create operational reporting solutions.
- Lead small projects and actively participate in assigned projects. Work with other staff members to meet task deadlines and communicate about the project status.

Name:

Systems Integration

Description:

Demonstrates a basic understanding of enterprise systems features and functionality. Ability to execute specific system changes and create systems interfaces as assigned. Troubleshoots basic system issues. Demonstrates a basic understanding of end-user behavior as relates to systems configuration and functionality.

Name:

Database Administration

Description:

Demonstrated coding ability sufficient to contribute to the creation, monitoring and performance of databases. Ability to independently develop relatively simple data structures. Consistently demonstrates ability to follow prescribed development techniques that maximize efficiency and speed of development.

Name:

Project Management

Description:

Demonstrated ability to successfully participate in projects. Demonstrated ability to navigate and consistently add value in a matrixed organization. Consistently meets deadlines and is collaborative with the team.

Name:

Customer Service

Description:

Displays empathy and patience with users of all levels of sophistication. Able to successfully support most users on campus with common issues. Demonstrated ability to consistently follow through with solutions and information for all types of users. Demonstrated ability to diffuse the most challenging situations, remain calm and focused. Demonstrated ability to assess user sophistication and communicate (oral and written) with customers in an appropriate level of detail. Always conveys confidence to the user in ITS ability to solve issues.

Name:

Programming

Description:

Demonstrates ability to research, recommend and implement simple software solutions. Develops relatively simple applications, under supervision. Demonstrates Ability to consistently follow prescribed development techniques that maximize efficiency and speed of development.

Name:

Report Writing

Description:

Demonstrates ability to work with end-users with varying levels of technical ability and create reports that display accurate data from an operational database.

Name:

Personal Accountability for Results:

Description:

Takes ownership and accountability for decisions, performance and outcomes and behaves in a responsible manner with a positive attitude related to area of responsibility.

Name:

Effective Communication:

Description:

Demonstrates effective written and oral communication skills; communicates clearly and knowledgeably; shares information with others, seeks input from others; adapts communication to diverse audiences; protects private and confidential information.

Name:

Problem Solving (and Decision Making):

Description:

Analyzes and prioritizes situations to identify and solve problems; solutions increase efficiency and improve quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, timely decisions.

Name:

Change Management

Description:

Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long term direction of the university and can relate this to one’s own departmental area; adapts to new methodologies, techniques and process steps for greater impact.

Name:

Leadership and Teamwork:

Description:

Applies skills and knowledge to achieve department and organizational goals; helps others perform at their best; self-aware and open to feedback; adds value; high quality work, understands and supports organizational goals; builds wide sphere of influence to enhance individual and organizational effectiveness; builds productive working relationships; cooperates and collaborates with colleagues; treats others with respect; resolves conflicts among team members; balances individual and team goals.

Name:

Creativity and Innovation:

Description:

Thinks of and encourages new ideas, and is keen to experiment and see ideas implemented; finds new and innovative ways of creating value for the university at the division, department or function level.

Name:

Diversity and Inclusion:

Description:

Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; is trusted and respected by others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity on campus.

Name:

Sustainability

Description:

Understands the impact of personal behavior in achieving the university’s commitment to a more fully sustainable and carbon neutral campus. Shows support for the university’s sustainability initiatives by personal behavior, and by influencing and encouraging others to use sustainable practices.

Professional Experience/ Qualifications:

- One or more years of related professional experience, with an earned Bachelor’s Degree in Information Technology or a related degree, or an equivalent additional professional experience in essential duties and responsibilities.
- Basic proficiency in one or more of the following: Oracle (PL/SQL), SQL Server, MySQL, or other database technology.
- Basic understanding of object-oriented programming languages such as Java or C#, or other structured programming languages such as Python, PHP, Power Shell, etc.
- Understanding of relational databases and the ability to create and manage database structures as needed for development and troubleshooting.
- Basic understanding of APIs.
- Demonstrated excellence in client contact and strong communication skills.
- Demonstrated understanding of, sensitivity to, and respect for the academic, cultural and social diversity in the Colgate University community.
- All applicants must submit a Diversity Statement as it pertains to this role (see Other Information section).

Preferred Qualifications:

- Three to five years or more of related professional experience, with an earned Bachelor’s Degree in Information Technology or a related degree, or an equivalent additional professional experience in essential duties and responsibilities.
- Expert programmer with proficiency in one or more of the following: Oracle (PL/SQL), SQL Server, MySQL, or other database technology.
- Expert knowledge in object-oriented programming languages such as Java or C#, or other structured programming languages such as Python, PHP, Power Shell, etc.
- Expert knowledge of relational databases and the ability to create and manage database structures as needed for development and troubleshooting.
- Experience with Oracle or SQL Server database administration.
- Experience supporting Ellucian Banner.
- Expert knowledge of APIs.
- Experience in developing web applications with HTML, CSS, and JavaScript.

Education:

Bachelor’s Degree in Information Technology or a related degree or an equivalent of professional related experience.

Other Information:

Colgate is committed to attracting and retaining a diverse faculty, staff, and student population.

We strive to be an inclusive community — one that embraces and values diversity (in the broadest sense possible) in an environment of mutual respect, communication, and engagement. A variety of cultures and perspectives enriches the quality of campus life, and the opportunity to share different views and experiences is at the core of Colgate’s educational enterprise.

These differences can include but are not limited to: race; ethnicity; gender and gender expression; sexual orientation; socioeconomic status; geographic background; national origin; culture; age; mental, cognitive, and physical abilities; religious beliefs; and political beliefs.

As a result, we ask all candidates seeking consideration for the Systems Integration Analyst position to submit a diversity statement with their application materials.

You can upload the statement under the Diversity Statement document heading.

A diversity statement may be any length (e.g. a short paragraph, a page) explaining your experiences, contributions, and/or commitments related to diversity, equity, and inclusion. Examples of topics you may discuss include (but are not limited to): 1) how your experiences or competencies might serve to advance the university’s commitment to creating a diverse and inclusive campus, 2) your experiences working with diverse populations, or 3) how you will contribute to the university’s strategic initiatives in this area (see Colgate’s Diversity, Equity, and Inclusion Plan).

For information on how to write a diversity statement, see our Guidance on Crafting Diversity Statements.

Requisition Number:

2021S053Posting

Temporary:

No

Work Schedule:

Weekdays

Job Open Date:

07/01/2021

Open Until Filled:

Yes

EEO Statement:

It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.

Clery Act:

CAMPUS CRIME REPORTING AND STATISTICS
The Campus Safety Department will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. To obtain a copy, contact the Campus Safety Compliance Manager via e-mail at [email protected]. You may also access the report from the Campus Safety web page at: www.colgate.edu/offices/support/campussafety.

Company

Colgate is a nationally recognized liberal arts college set on a beautiful campus in central New York.

Some 2,900 undergraduates are enrolled in 54 programs, taking advantage of the university's award-winning curriculumoff-campus study program, and numerous research opportunities.

Students enjoy small class sizes taught by expert faculty members -- not teaching assistants.

The university’s strategic plan offers a blueprint for turning today’s students into tomorrow’s leaders, joining the scores of alumni already playing major roles in a variety of fields. The Center for Career Services is a key player as students make this transition.

Colgate hums with activity. It is a place where the arts thrive. Student-athletes compete at the very highest level of NCAA Division I sports. There are dozens of club and intramural sports programs, and the college’s outdoor education program is second to none.

Above all, Colgate is about academic excellence. It is a tradition forged in 1819 and honed through the years by each class of select students.

Colgate University is a highly selective residential liberal arts institution distinguished by academic excellence and interdisciplinary inquiry. Located on a beautiful campus in upstate New York, Colgate takes pride in the active engagement of its students, staff, and faculty in local, national, and global communities. At Colgate, we feel that a diverse and inclusive community is a cornerstone of educational excellence.

Colgate University is a highly selective residential liberal arts institution distinguished by academic excellence and interdisciplinary inquiry. Located on a beautiful campus in upstate New York, Colgate takes pride in the active engagement of its students, staff, and faculty in local, national, and global communities. At Colgate, we feel that a diverse and inclusive community is a cornerstone of educational excellence.

The Office of Equity and Diversity at Colgate is charged with fostering a diverse and collaborative community by increasing understanding, respect and inclusion. It is the mission of the office to support campus diversity initiatives with the goal of increasing understanding, respect and inclusion, and to ensure compliance with policies relating to affirmative action, discrimination, and harassment.  The university’s strong commitment to equal opportunity and inclusivity is clearly articulated in the diversity mission statement found here.  The university strives to provide an environment where everyone in our community can learn about, appreciate, and celebrate our diverse cultures and gain understanding, knowledge and skills to be engaged citizens locally as well as globally.

Colgate University fully subscribes to all federal and state civil rights laws banning discrimination in private institutions of higher education. Colgate will not discriminate against any student, employee or applicant for employment because of race, color, sex, pregnancy, religion, creed, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, sexual orientation, veteran or military status (including special disabled veteran, Vietnam-era veteran, or recently separated veteran), predisposing genetic characteristics, domestic violence victim status, or any other protected category under applicable local, state or federal law, including protections for those opposing discrimination or participating in any complaint process at the Equal Employment Opportunity Commission or other human rights agencies. This nondiscrimination policy covers both employment and access to educational opportunities.  It is the policy of the university to provide equal opportunity in employment and not to discriminate against any individuals with disabilities who are qualified for employment in the positions for which they apply. Reasonable accommodations will be provided in accordance with applicable laws and regulations.

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