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Student Support Coordinator

Wells College
Aurora, NY, US

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Student Affairs, Counseling
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Job Details

Duties and Responsibilities:  


The Student Support Coordinator serves as a non-confidential case manager and coordinator of personal and academic support for students. The incumbent works with students to help them understand and meet academic expectations and navigate college administrative processes.  The Coordinator refers students to appropriate college and community resources and advocates for student needs.  The incumbent responds to inquiries from students, faculty, staff and parents.  The Coordinator serves on the College’s Behavior Intervention Team and is an integral member of the Student Affairs division, providing operational support for programs and services under a cross-functional team strategy.


The Coordinator reports to the Dean of Students, collaborates with Student Affairs staff and supervises student interns and/or employees, as assigned. Responsibilities include:


As Coordinator:

  • Provide leadership for development of a case management strategy to support students.
  • Develop case management protocols and procedures.
  • Serve as case manager for an assigned caseload of students.
  • Serve as a member of the Behavior Intervention Team, coordinate information sharing within the BIT and maintain the BIT database.
  • Collaborate with the TRIO Student Support Services Counselor to align support efforts with the needs of designated student groups.
  • Recruit, train and oversee student peer mentors, as needed to support outreach efforts.
  • Compile data and prepare reports to document services and impact each semester.


As a Student Affairs Cross-Functional Team Member:

  • Collaborate with Student Affairs staff in the development of student support strategies aimed at increasing student retention.
  • Support the Student Affairs team by carrying-out assignments made by fellow team members.
  • Participate in new student orientation and other activities to aid in the transition to college.
  • Conduct and/or arrange for workshops on topics supporting student success.
  • Respond to inquiries from students, faculty, staff, and parents.
  • Serve as a hearing officer for conduct review cases, if assigned.
  • Serve as a designated Title IX first responder, if assigned.
  • Serve on College committees and task forces, as assigned
  • Perform other duties, as assigned
  • Qualifications

    Master’s degree. One (1) year and/or graduate internship/practicum experience as a counselor, social worker, case manager or residence hall advisor is required; prefer two (2) or more years.  Commitment to serving individuals from multicultural backgrounds.  Strong interpersonal, communication and computer skills; ability to work independently with little supervision.  Ability to manage highly sensitive and confidential information, maintain neutrality and work under stress. 


    Some work hours during weekends and evenings are expected to maintain contact with students, to participate in admissions recruiting events, and to provide support and supervision for student events.  


    Working at Wells College 

    Wells College is a nationally recognized private coeducational liberal arts college located in Aurora, New York, on the eastern shore of Cayuga Lake. It was established in 1868 by Henry Wells, founder of the Wells Fargo and American Express Companies. The College is known as an exceptional value, pairing top quality academic programs with affordable tuition. With a full-time enrollment of about 550 students, Wells boasts small class sizes, an extensive experiential learning program, cross-enrollment with nearby Cornell University and Ithaca College, and a wide range of off-campus study options.

    The rigorous academic environment emphasizes close faculty/student interaction, undergraduate research, off-campus study, internships, and active community service and involvement. Wells offers 17 majors and 39 minors, in addition to individualized programs. Formerly a women’s college, Wells became coeducational in 2005.

    The scenic Finger Lakes region of central New York is an area known for its beauty and high concentration of outstanding colleges and universities. The village of Aurora is centrally located and provides easy access to metropolitan, cultural, and educational centers — 25 minutes from Ithaca; 1 hour from Rochester and Syracuse; 2.5 hours from Buffalo, Niagara Falls and Canada; and 5 hours from New York City.

    Full-time employees are eligible for a wide range of benefits including health and life insurance, 403(b) retirement plan, long-term disability insurance, EAP, course attendance, dependent tuition benefits, 11 paid holidays and vacation, sick and personal time off.

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