Duties and Responsibilities:  

The Student Support Coordinator serves as a non-confidential case manager and coordinator of personal and academic support for students. The incumbent works with students to help them understand and meet academic expectations and navigate college administrative processes.  The Coordinator refers students to appropriate college and community resources and advocates for student needs.  The incumbent responds to inquiries from students, faculty, staff and parents.  The Coordinator serves on the College’s Behavior Intervention Team and is an integral member of the Student Affairs division, providing operational support for programs and services under a cross-functional team strategy.

The Coordinator reports to the Dean of Students, collaborates with Student Affairs staff and supervises student interns and/or employees, as assigned. Responsibilities include:

As Coordinator:

• Provide leadership for development of a case management strategy to support students.
• Develop case management protocols and procedures.
• Serve as case manager for an assigned caseload of students.
• Serve as a member of the Behavior Intervention Team, coordinate information sharing within the BIT and maintain the BIT database.
• Collaborate with the TRIO Student Support Services Counselor to align support efforts with the needs of designated student groups.
• Recruit, train and oversee student peer mentors, as needed to support outreach efforts.
• Compile data and prepare reports to document services and impact each semester.

As a Student Affairs Cross-Functional Team Member:

• Collaborate with Student Affairs staff in the development of student support strategies aimed at increasing student retention.
• Support the Student Affairs team by carrying-out assignments made by fellow team members.
• Participate in new student orientation and other activities to aid in the transition to college.
• Conduct and/or arrange for workshops on topics supporting student success.

Qualifications

Master’s degree. One (1) year and/or graduate internship/practicum experience as a counselor, social worker, case manager or residence hall advisor is required; prefer two (2) or more years.  Commitment to serving individuals from multicultural backgrounds.  Strong interpersonal, communication and computer skills; ability to work independently with little supervision.  Ability to manage highly sensitive and confidential information, maintain neutrality and work under stress. 

Some work hours during weekends and evenings are expected to maintain contact with students, to participate in admissions recruiting events, and to provide support and supervision for student events.