Student Accounts Representative - Cash Management

Trinity Christian College
Palos Heights, IL

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Administrative Jobs
Institutional & Business Affairs, Business & Financial Management, Registrar & Student Accounts

Job Details

Trinity Christian College seeks a full-time Student Accounts Representative.  The Student Accounts Representative is responsible for processing and recording payments, deposits, refunds, and cash advances, as well as maintaining an accurate cash drawer. This position also monitors student accounts and takes appropriate measures to ensure proper billing is processed. This is a full-time position which requires strong customer service and problem-solving abilities, along with a solid understanding of cash handling/management procedures and overall knowledge of all other support functions in the Student Accounts Office.

The essential duties and responsibilities of this position include but are not limited to the following:

Overall duties

  • Professionally and accurately answer telephone and in-person inquiries from students, parents and college personnel about all activity handled by the Student Accounts Office in accordance with departmental and institutional policies and Resolve matters that are within scope of authority. (Examples; payment due dates, payment amount due, late fees, etc.) Escalate within chain-of-command matters that are outside of scope of authority. (Example; "custom" payment plan that is not the standard 4 payments).
  • As one of the primary "faces" of the College, handle interactions in a cheerful and helpful manner, whether with students, parents, faculty, staff,

Student Accounts Related Duties

  • Process and distribute student account billing statements and
  • Answer student questions/inquiries with a strong emphasis on customer relations and problem resolution.
  • Review, research and monitor student accounts activity for errors or exceptions, to ensure billing accuracy.
  • Respond to account inquiries and other questions regarding any related accounting and student record system
  • Record tuition payments so they appear correctly on the student account in
  • Prepare student account refund
  • Support Student Accounts Manager and have an overall knowledge of all office functions and available for cross-training, overtime hours, and changes of schedule when needed to cover Student Accounts Office staffing
  • Prepare, manage and manipulate reports and large

Cash Management Related Duties

  • Maintain and balance cash drawer in order to provide cash services for students and college personnel, i.e., cashing personal checks and making appropriate
  • Prepare deposits for cash payments received by the Student Accounts
  • Batch and electronically deposit checks
  • Receive, review and process deposits prepared by other
  • Record deposits in Cash Receipts module of Financial Edge
  • Disburse cash advances to college employees, and process return of unused advance
  • Daily cash

Other qualifications include strong customer service orientation, ability to handle sensitive information, solid knowledge of Microsoft Word and Excel, good computer skills and general understanding of Financial Aid. Knowledge of CAMS (Student Accounts) and Blackbaud Financial Edge (financial reporting) database software a plus.  Strong aptitude or facility with numerical data, as well as attention to detail is essential for this position. Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, compute rate, ratio, and percentiles.

A high school diploma or general education degree (GED) is required with one (1) year of related previous customer service and accounts receivable/payable/cashiering or similar experience.

Trinity Christian College seeks candidates that have a personal faith and commitment to Jesus Christ, and a sincere allegiance to the mission of the college. 

Applicants should be prepared to upload the following during the online application process:

  1. A brief cover letter
  2. Professional resume
  3. A written statement that describes his/her Christian faith commitment and how it is expressed through involvement with the body of Christ and participation in a local church

Trinity welcomes a response from diverse candidates. EOE










Trinity Christian College is an accredited private liberal arts college located in Palos Heights, Illinois. Since its founding in 1959, Trinity has provided its students a rigorous Christian higher education in the Reformed tradition, preparing them to pursue excellence in their vocations. The secure 130-acre wooded campus is just 30 minutes from the limitless cultural and career resources of downtown Chicago.


Consistently ranked as one of the top-tier colleges in the Midwest region by U.S. News and World Report, Trinity Christian College offers over 80 programs of study, including traditional undergraduate, adult studies, and graduate programs. Recognizing the value of experiential learning, 100% of Trinity’s students participate in hands-on internships or field education. Trinity alumni excel. They are nurses in the most advanced healthcare facilities, award-winning teachers in schools across the country, successful business executives in global companies, and service-oriented professionals making a difference throughout the world.


Whether they are commuters or campus residents, current Trinity students passionately talk about the sense of “community” they feel on this diverse campus. Trinity is often recognized for its ethnic and economic diversity. Intercollegiate sports for men and women, student-run ministry programs, and a full scope of creative expression in fine arts add to the Trinity experience. 


Opportunities abound in the Chicagoland area, opening the door to an expansive “classroom” of culturally-rich neighborhoods; world class music, theater, art, and cuisine; and endless professional development for students via internships, career positions, and involvement with service organizations. Trinity’s Chicago Semester provides an immersive experience for students who want the city to be their home, classroom, and workplace for an entire semester.

Study Abroad

Learning outside the classroom is available through off-campus programs including Semester in Spain (Seville), Semester in The Netherlands, and Semester in Ecuador (Quito), as well as other areas of the world. May-term trips to places such as Cuba and China offer students the opportunity to discover and explore different regions of the world over the course of a few weeks.

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