Job Title: Proctor, College Testing Services

Department: EMSS and M&C

Location: Columbus Campus

Employment Type: Staff

Employment Status: Part-Time Professional

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation : $14.00

Schedule: Hours of Operation: Hours range from 8:00am – 8:00pm, Monday – Friday, and 9:00am – 3:00pm on Saturday. *All Testing Staff work a minimum of (2) Saturdays per month either at the Columbus Campus, Delaware Campus, or Virtually.

Additional Information: This is a temporary position that will be evaluated for long-term need.

Job Description: 

The College
 
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio. 

The City

Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.

***This role may require Proctors to travel between multiple Columbus State Testing Center locations as needed***

Position Summary

Proctors are part of the Enrollment Management and StudentServices team and support the various testing needs at Columbus State.  Proctors are responsible for administeringand monitoring tests to groups and individuals while maintaining a quietatmosphere for testing. This role is responsible for following standard testingprotocol by ensuring assessment integrity, distributing appropriate supportmaterials, assisting students with accommodations, troubleshooting technologyerrors, and providing basic clerical support, in accordance with the Collegepolicies and procedures.

Core Competencies Required

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Adaptability, Communication, Coaching, Energy and Quality Orientation

ESSENTIAL JOB FUNCTIONS

Customer Service

Provides a welcoming and friendly environment with high quality customerservice for all visitors, faculty, and staff interacting with any of thecollege’s testing centers, college credit plus high school locations, andbusiness/industry partners. Utilizes professional proctoring procedures tosupport a secure testing environment. Procedures include consistentverification of ID, verification of student electronic records, verification ofinstructions, and close proctoring of all students using physical observations,video monitoring, and electronic monitoring software.

Administersand processes a variety of exams as assigned. Reports any student concerns todepartment leadership; addresses student computer password needs and confirmsapplicable testing aids available to students; communicates all pertinent information to those that utilize theservices of the department. Assists in troubleshooting basic technologyproblems affecting exam administration. Resolves testing and technologyproblems, troubleshoots computer problems, and contacts vendor technicalsupport when needed. 

Clerical

Writes necessary incident reports and obtains proper signatures asrequired. Submits incident reports to vendors and documents any testing issues,reporting these issues to leadership as needed/directed. Obtains and maintainsvendor proctor/administrator certifications and recertifies as required.Assists in answering general information inquiries from students, faculty,staff, and community members and provide referrals to appropriate departments.

Collaborateswith and executes referrals to business partners throughout other collegedepartments/personnel. Assists with basic clerical work, data entry, and otheracademic support projects as directed. Complies with all local, state, federal,and national examination protocols to the satisfaction of external auditors.

Professional Standards and Credentials

Maintainstraining necessary to administer a minimum of one (1) high stake certificationexam. This requires the completion of an annual high-stakes qualification examand maintaining certification by consistently following exam protocol andparticipating in department-supported professional development. Ensures a safeand supportive learning environment by complying with our testing center’sprocedures, Columbus State’s Academic and Student Code of Conduct policies, andvarious national testing standards, and the college’s security procedures.

Maintains confidentiality of exams, test results, and candidateinformation in accordance to Higher Education FERPA, NCTA and other regional ornational testing standards, and vendors’ standards, policies, and guidelines. 

Diversity, Equity, & Inclusion

Fosters and maintains a safe environment ofrespect and inclusion for faculty, staff, students, and members of thecommunity.

Other Duties & Responsibilities

Follows internalregulations and procedures, with the ability to adapt to changing needs of theCollege and business partners.
Hours may include working outside of a normalworkweek schedule as well as weekend availability on an as needed basis. Thisindividual may work overtime or offset hours as necessary and may need to workadditional evenings/weekends on a regular basis to provide service to students.

Usual Physical Requirements

Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential job functions describedin this position description. While performing duties of this job, the employeeregularly exhibits digital dexterity when entering data into computer. Theemployee regularly stands and walks for extended periods of time, andoccasionally sits. Employee converses verbally with others in person and bytelephone. Employee occasionally reaches with hands or arms, climbs or balancesand stoops, kneels, crouches or crawls. Vision demands include close,relatively detailed vision when focusing on a computer screen. Employeeoccasionally lifts or exerts force of up to 25 pounds when moving files, boxesand other materials.  With multipleconference spaces as well as meetings across the campus, employee regularlywalks outside to other buildings.

Working Conditions

Typical office environment. Regular exposure to moderatenoise typical to business offices. Must travel to various Columbus Statecampuses and sites.

Minimum Qualifications: High School Diploma or GED with two years ofexperience working in a customer service-related position. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

Knowledge, Skills and Abilities: Knowledge of: Basic computer navigation and use. Communication and relationship building strategies; customer service and public relations principles; standard office practices and procedures.Ability to: Appreciate diversity and work effectively with persons of varying cultures and backgrounds; develop and maintain positive and productive working relationships with associates, supervisors, students and faculty, and general public; answer routine inquiries in-person or by phone; work independently, demonstrating initiative and follow-through, as well as work as part of a larger team; organize and manage multiple tasks; demonstrate flexibility; maintain confidential and sensitive information; maintain accurate and complete work records.Skill in: Verbal and written communications; multitasking and planning; organizing work; maintaining good public relations and excellent customer service; follow-up; problem solving; general typing and administrative work; operating general office equipment.