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Financial Aid Professional II (Multiple Positions)

University of Arizona
Tucson, AZ

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Administrative Jobs
Institutional & Business Affairs, Financial Aid
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Job Details

Posting Number:



Student Financial Aid

Department Website Link:


Main Campus


Tucson, AZ USA

Position Highlights:

The Office of Scholarships and Financial Aid (OSFA) is seeking a highly organized and detail-oriented professional to fill the role of Financial Aid Counselor (Financial Aid Professional II). The selected candidate will serve in the Processing Unit, a tight-knit team focused on evaluating the financial needs of students, while utilizing a variety of sources including but not limited to documentation of financial status and awarding financial aid according to federal, state and institutional regulations and guidelines. This position requires someone who will be successful working within a collaborative team environment as well as under their own initiative with limited supervision and high accountability.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities:

  • While working in a collaborative team environment, coordinate the processing and administration of financial aid and related documentation for UA students.
  • Review and verify information provided on the Free Application for Federal Student Aid (FAFSA) and supplemental documentation (including tax forms) based on federal Title IV regulations to determine student eligibility through the process of verification, professional judgement, etc.
  • Proficient compliance with federal, state, and institutional regulations and policies pertaining to the provision of student financial aid.
  • Develop a working knowledge of the administration of all Title IV and institutional student financial aid and scholarship programs and policy.
  • Understand how the Expected Family Contribution (EFC) calculation works and how the EFC impacts the awarding of Title IV funds.
  • Ensure a streamlined experience for UA students by encouraging them to complete all requirements for disbursements in coordination with the college/department and other external entities.
  • Expansive opportunities to gain proficiency across multiple federal and institutional databases and platforms (i.e., COD, CPS, NSLDS, FAA).
  • Identify and prioritize discrepancies, escalated scenarios and perform research, offer solutions, options and strategies for resolution. Refer to appropriate person or department as needed, and/or arrange for required support for student.
  • Collaborate with other units within OSFA and other University of Arizona campus partners to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and support students towards best possible outcomes.
  • Through participation in various committees, assist in research and interpretation of rules and regulations concerning student eligibility in an ever-changing environment. This includes maintaining, reviewing and updating institutional policies to be in compliance with Department of Education regulations.
  • Leadership opportunities include but not limited to assisting with staff training, presenting at unit meetings, serving on hiring committees, creation of technical documents, developing new and improved unit processes, etc.
  • Professional development opportunities include federal credential certification, continuing education webinars, and attending, presenting and networking at professional conferences.
  • Interact effectively individually, as a member of an inclusive and professional team and work collaboratively with other departments.
  • Attend outreach events on behalf of the Office of Scholarships and Financial Aid while working directly with high school counselors, students and/or their families to interpret financial aid and answer individual questions.
  • Opportunity to serve on the front lines with the Client Services unit during high volume periods in the office.
  • Additional duties as assigned

Knowledge, Skills, and Abilities:

  • Knowledge of government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid.
  • Knowledge of and skill in automated processing.
  • Demonstrated skills in critical thinking and problem solving.
  • Knowledge of Family Educational Rights and Privacy (FERPA) requirements.
  • Knowledge of federal financial aid programs and supporting regulations.
  • Knowledge of Title IV program fund regulations.
  • Knowledge of U. S. Department of Education rules and regulations.
  • Knowledge of current U.S. tax forms, regulations, and the implications of such regulations on financial aid.
  • Excellent written and verbal communication skills.
  • Solid basic math skills.
  • Strong interpersonal skills with both faculty and student populations.
  • Superior organizational and problem resolution skills.
  • Strong basic computer software skills, such as Microsoft Office products, specifically Word and Excel, and as well as exposure to more concentrated financial aid/EDE software programs such as PeopleSoft.

Minimum Qualifications:

  • Bachelor’s degree in Business or PublicAdministration, Humanities or other related field AND
  • Three years of experience in financial aid studentcounseling; OR
  • Seven years of experience in financial aid, student counseling ordirectly related experience; OR
  • Any equivalent combination of experience, training and/oreducation.

Preferred Qualifications:



Full Time/Part Time:

Full Time

Number of Hours Worked per Week:


Job FTE:


Work Calendar:


Job Category:

Student Services

Benefits Eligible:

Yes - Full Benefits

Rate of Pay:


Compensation Type:

salary at 1.0 full-time equivalency (FTE)



Career Stream and Level:


Job Family:

Financial Aid

Job Function:

Student Services

Type of criminal background check required::

Name-based criminal background check (non-security sensitive)

Number of Vacancies:


Target Hire Date:


Expected End Date:

Contact Information for Candidates:

Wesley Tolliver
[email protected]

Open Date:


Open Until Filled:


Documents Needed to Apply:

Resume and Cover Letter

Special Instructions to Applicant:

Diversity Statement:

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.


As Arizona’s First University, founded in 1885, the University of Arizona now serves nearly 46,000 students, from undergraduates to doctoral candidates. A public land grant university, we work together to expand human potential, explore new horizons, and enrich life for all.

We constantly strive to be a best-in-class place to learn, research, and work. We educate innovative, adaptive learners and problem solvers who are prepared to lead meaningful lives and improve society in the Fourth Industrial Revolution Economy. Our Strategic Plan details how we intend to drive social, cultural, and economic impact, in Arizona and across the world.

As a Research I university and member of the Association of American Universities, the University of Arizona hosts two medical schools as well as the only veterinary college in Arizona. More than 16,500 faculty, staff, and graduate students produce over $687 million in research annually, ranking us among the top 20 public research universities in the nation.

Transdisciplinary research excellence – the true seamless integration across disciplinary university-community boundaries – is an undergirding philosophy deeply rooted in our history. Notably, our BIO5 Institute brings together scientists from agriculture, medicine, pharmacy, basic science, and engineering to treat disease, feed humanity, and preserve livable environments.

We strive for excellence in all our 200-plus undergraduate majors and 150 graduate programs. Our faculty are renowned for ground-breaking research in astronomy and planetary sciences; climate, environment, and solar energy; cancer and biotechnology; optical sciences; electrical and computer engineering; and management information systems. Research us yourself on our interactive FactBook.

As Arizona public employees, we enjoy comprehensive benefits. Among these are a choice of retirement plans, high-quality medical insurance subsidized at 85% of cost; and dental, vision, short- and long-term disability, and life insurance plans. An unusually generous qualified tuition reduction program is one of the benefits our employees, their spouses or domestic partners, and children value most.

Who We Are

Our core values proclaim who our Wildcat community is and what we stand for:

Integrity: Be honest, respectful, and just.

Compassion: Choose to care.

Exploration: Be insatiably curious.

Adaptation: Stay open-minded and eager for what’s next.

Inclusion: Harness the power of diversity.

Determination: Bear down! (Yes, there’s a story here.)

Where We Are

Our Main and Health Sciences campuses are located near downtown Tucson. In addition, we operate a College of Applied Science & Technology in southeastern Arizona, a Biomedical Campus in Phoenix, a Veterinary College north of Tucson, and extension offices in every Arizona county. Despite a metro population of 1 million people, Tucson retains the feel of a small town where everyone knows one another. Ringed by mountains, blessed with abundant sunshine, and recognized as a bicycle-friendly city, Tucson is ideal for outdoor exploration. The second largest city in Arizona also offers cultural, artistic, and social amenities to feed your insatiable curiosity. Emblematic of the desert Southwest, the Sonoran Desert is a region steeped in Native American and Latina/o culture.

Diversity Profile

Our Commitment to Inclusive Excellence

The University of Arizona sits on the homeland of the Tohono O’odham, the Desert People. In 1775, the Spanish Presidio San Agustín de Tucsón displaced the Native people from the floodplain of the Santa Cruz River. With Mexican Independence in 1821, Tucson became part of the Mexican state of Sonora, and might still be so but for the 1853 Gadsden Purchase.

The University of Arizona takes advantage of our unique location and history through initiatives from cross-border collaborative research in arid lands and water management to workshops for women entrepreneurs in Sonora.

The Native Peoples Technical Assistance Office serves as a liaison between Native nations and the research arm of the university, focused on building capacity and research support for tribal community development.

The university of Arizona is proud to be a federally designated Hispanic Serving Institution and one of 9 US institutions to receive the inaugural Seal of Excelencia for demonstrating positive Latina/o student outcomes. We rank No. 1 for the number of doctoral degrees awarded to Native American students, and No. 9 for the number awarded to Latina/o students.

Student success, particularly educational equity for historically underserved groups, is an institutional priority. We have more than 10,000 First Cats (first-generation college students). The Strategic Alternative Learning Techniques (SALT) Center is nationally recognized for its innovative and successful academic support programs for students with learning and attention challenges.

The University of Arizona has many student cultural clubs and organizations. View the list on the Equity, Inclusion, and Title IX website.

These are some of our cutting-edge centers and programs:

Arizona Hispanic Center of Excellence (AZ-HCOE) works to increase the number of Latina/o physicians, enhance health research serving Latinas/os, and improve the cultural competency of health care services in Latina/o communities.

Binational Migration Institute (BMI) is an association of US and Mexican scholars researching the consequences of immigration enforcement policies on Latina/o communities.

Institute for LGBT Studies develops curriculum, promotes research, and presents public programming addressing the histories, politics, and cultures of lesbian, gay, bisexual and transgender people.

Institute for the Study of Religion and Culture (ISRC) serves as a research and outreach center focused on the role of religion in international politics.

Native American Research and Training Center (NARTC) conducts health-related research and training projects to help improve quality of life for Native Americans.

Native Nations Institute (NNI) conducts policy analysis and research dedicated to building capable Native nations.

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