TemporaryEssential Job Duties:
The primary purpose of this position is to greet and welcome students to the Counseling Center, discern the services requested by the client, assign proper paperwork and forms, and make appointments or triage assignments accordingly. Further, this position screens and directs all incoming calls necessitating precise message-taking and exceptional communication skills. Maintains a calm and consistent disposition to ensure an affable office environment. A significant portion of this work is now conducted through the use of technology. The Center now operates in two modes – in person on site visits that are face to face with client and counsel or, and the use of telehealth via Zoom which provides a session conducted virtually on the computer. Training will be provided for both and there are some duties with a virtual waiting room for the telehealth visits. This position will require on campus presence Monday through Friday, 8AM-5PM. Multiple software applications need to be coordinated simultaneously to review risk levels of students, assure proper authorization through electronic signature, print assessment documents, notify counselors or crisis response team, and manage patient flow. This position acts as the first point of contact for student mental health needs, addressing approximately 4,000 students annually for over 20,000 appointments with over 30 providers. Other duties will encompass administrative documentation for electronic medical records and other administrative tasks such as preparation of materials for presentations, supply inventory and order preparation, review and check of psychiatric billable services, and other duties as assigned.Is Time Limited:
NoJob City & State:
Counseling CenterClassification Title:
Temporary Office/ClericalWorking Title:
Temporary Administrative Support AssociateWork Schedule:
Monday -Friday 8AM-5PM, 40 hours/week - on campus total hours for Fall semester - will reduce to 20 hours/week in the Spring - Monday -Friday- 11AM-3PM on campus total hoursOther Work/Responsibilities:
Other duties as assigned.Minimum Experience/Education:
High School DiplomaDepartment Required Skills:
- Competency with MS Word, Excel, Access, and basic scheduling software is desirable (will train regarding use of our current system)Preferred Years Experience, Skills, Training, Education:
- Comfort working in a fast paced environment with strong multi-tasking skills
- Knowledge and comfort operating in an environment protected and structured under strong privacy restrictions and parameters
- Strong communication skills
-Experience in a medical office and/or University office is desirableRequired License or Certification:
- Post secondary degree in a related area is desirable
- Familiarity/knowledge of Zoom
- Experience with Electronic Medical Records System (EMR)
N/AValid NC Driver's License required?:
NoCommercial Driver's License Required?:
NoAnticipated Hiring Range:
$13.00-$15.00 per hourJob Open Date:
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.