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Student Health Services Office Coordinator

Employer
Worcester Polytechnic Institute
Location
Worcester

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Administrative Jobs
Institutional & Business Affairs, Health & Medical Services, Student Affairs, Student Activities & Services
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Job Details

Job location: Worcester


Employment Type: Full-time
Posted data: 2021-06-25
Req: R0001407
JOB TITLE

Student Health Services Office Coordinator

LOCATION

Worcester

DEPARTMENT NAME

Health Services

DIVISION NAME

Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY

Assist the Director and staff in the delivery of student health services. Plays a major role in establishing and maintaining an atmosphere of care, safety, confidentiality, and professional competence in dealing with students, their families, faculty, staff, and others who may contact Health Services.

JOB DESCRIPTION

Responsibilities:

  • Greets visitors and callers as an office receptionist. Makes assessments in person or by telephone to determine the caller's/visitor's needs and health issues. Makes appropriate appointments, provider selection and/or referral. Communicates vital information to Student Health Services staff.

  • Provides information and/or referral to callers or visitors best served by other departments or off-campus agencies.

  • Coordinates student medical appointment scheduling, referrals, follow-up and no-shows.

  • Manages the Student Health Services staff schedules and calendars electronically with Medicat and/or Outlook.

  • Organizes and maintains the confidential student electronic medical records, administrative reporting, supplies, and the office in general.

  • Maintain, order and stock supplies for clinic. Interact with vendors for requisition orders.

  • Maintains confidentiality of all student medical information in compliance with HIPAA

  • Composes, edits and types correspondence reports, memoranda, articles, forms, brochures, etc.

  • Participates in the monitoring and updating of the Student Health Services WPI website.

  • Assists the Director in managing the non-salary budget of Student Health Services which includes preparing and processing purchase orders, department transfers, requisitions and invoices for payment. Maintains departmental budget records.

  • Responds to inquiries from students regarding insurance company questions, claims processing, etc.

  • Assists staff with travel, conference registration, travel reimbursement, etc.

  • Recruits, selects and trains work-study students.

  • Triages and deals appropriately with clinical emergency situations as directed by staff.

  • Assists the Director with grant applications, activities and opportunities.

  • Compiles and sends electronic surveys.

  • Processes payments for services rendered by professional counseling consultants.

  • Attends other trainings as directed by Director.

  • Performs other duties as assigned.

Requirements:

  • High School degree with college experience preferred.

  • Three to five years of relevant experience required.

  • Experience working within a college or university environment and medical setting is preferred.

  • Experience working with an electronic medical record preferred

  • Experience working with immunization compliance preferred

  • Must be proficient in MS Office, Outlook, Excel and PowerPoint.

  • Strong interpersonal communication skills to include sensitivity, listening, judgment, decision making and empathy. Excellent written communication skills.

  • The ability to recognize a person in distress and manage the situation appropriately.

  • Strong technical skills and creativity in regards to efficiency and effectiveness.

  • Must be personable, creative and possess strong organizational skills.

  • Ability to work independently and as part of a team.

Please include a cover letter along with your resume for consideration.

FLSA STATUS

United States of America (Non-Exempt)

WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are seeking individuals with diverse backgrounds and experiences who will contribute to a culture of creativity and collaboration, inclusion, problem solving and change making.

Organization

Founded in Worcester, Mass., in 1865, WPI was one of the nation's earliest technological universities. From our founding days, WPI has taken a unique approach to science and technology education.

Our undergraduate and graduate students emerge ready to take on some of the most difficult challenges in science and technology. More important, they understand how their work can truly impact society and improve our lives. WPI campus

Great Minds at Work in the classroom and around the world 
WPI's academic departments offer more than 50 undergraduate and graduate degree programs in science, engineering, technology, management, the social sciences, and the humanities and arts, leading to the BA, BS, MS, ME, MBA, and PhD.

At sites as close as our home city of Worcester and at over 40 other locations in 25 countries,WPI’s Global Projects Program immerses students in new cultures to tackle unstructured problems in ways that are meaningful to local sponsors in real communities. This is not your typical study abroad.

WPI faculty members and students are engaged in advanced, multidisciplinary research across a broad range of fields—from cutting-edge work in tissue engineering and regenerative medicine, to explorations of the technological and policy issues surrounding cybersecurity, to studies of issues as diverse as firefighter health and security and the fire safety challenges of green buildings.

A highly regarded institution

Among recent honors for WPI are the 2016 Bernard M. Gordon Prize for Innovation in Engineering and Technology Education and the No. 1 ranking for “faculty who best combine research and teaching.” (Wall Street Journal/Times Higher Ed, 2016) 

WPI professorA beautiful campus in a central location
WPI’s compact 95-acre campus is set atop one of Worcester’s “seven hills” on the residential outskirts of town. Old English stone buildings are focal points of the architecture, but modern facilities have moved in to claim their own space on the immaculately kept grounds. WPI’s newest building, the Foisie Innovation Studio, is slated to open in Fall 2018 and will house high-tech classrooms, makerspaces, labs, and a residence hall for 140 students. 

Learn more at wpi.edu.

 

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