This job has expired

Full-Time Research and Information Specialist

Northern Essex Community College
Haverhill, MA
Closing date
Jul 12, 2021

View more

Administrative Jobs
Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Institutional Research & Planning
You need to sign in or create an account to save a job.

Job Details

Category:: Professional
Department:: Institutional Research & Planning
Locations:: Haverhill, MA
Posted:: Jun 22, 2021
Closes:: Jul 12, 2021 - 11:59 PM EDT
Type:: Full-time
Position ID:: 132648

Job Description:

POSITION: Full-Time Research and Information Specialist: The Institutional Effectiveness Department; 37.5 hours per week; Non-Unit Professional Position.

SUMMARY: The Institutional Effectiveness Department at Northern Essex Community College focuses on improving institutional quality and student success. The IE Department supports all units of the college and focuses on a set of ongoing and systematic institutional processes and practices that include planning, the evaluation of programs and services, the identification and measurement of outcomes across all institutional units, and the use of quantitative and qualitative data and assessment results to inform decision-making. The IE Departments works in concert with many areas of the college, including the IE Affiliates (e.g., Data leads for different areas of the college) that serve on an IE Committee, to ensure college-wide representation.

The Research and Information Specialist will assist the Institutional Effectiveness (IE) Department by providing college-wide training for key systems that are integral to institutional data consistency and integrity. The incumbent will have keen attention to detail with maintaining our systems (e.g., Navigate, Zogotech, Qualtrics), providing creative solutions to college constituencies, and making recommendations for increased efficiencies and improvements. Additionally, this individual will support the college with qualitative research efforts (e.g., focus groups, college-surveys, etc.).


Zogotech (30%)

  • Ensure high quality data integrity
  • Identify, troubleshoot, and validate data elements as needed
  • Develop reports and analysis using Zogotech
  • Collaborate with Systems and Research Associate to maintain data dictionary

Navigate: (50%)

- Serve as Application Administrator and content expert on Navigate platform

  • Train, test, and upgrade Navigate as needed
  • Partner with technical counterparts to troubleshoot technical issues reported by end users (Students, faculty, and staff)
  • Manage content and configurations of Navigate platform
  • Identify areas of low-adoption/utilization and propose opportunities for growth

- Provide ongoing training and support to end users

  • Conduct group and individual training sessions
  • Create and maintain training materials for end users
  • Serve as a "coach" for all faculty and staff needing support with Navigate use

Research: (20%)

- Conduct and analyze surveys including:

  • End of Year Survey/Student Experience Surveys
  • Exit Survey (gathering data about students when they leave the institution)
  • Perkins/Graduate Survey
  • ISE Survey

Universal expectations of IE Department

  • Commitment to the Community College mission and student success
  • Create and maintain exceptional documentation for all activities included in job responsibilities
  • Promote high standards of data integrity in all areas of the college
  • Empower college stakeholders to better understand and interact with data
  • Participate in Data Governance activities



  • Bachelor's degree in Education, Business, Information Systems or a related field.
  • Minimum of three years of total job experience.
  • Experience maintaining business systems and technologies.
  • Demonstrated analysis and report writing skills.
  • Understanding of data management and data governance.
  • Experience with establishing and maintaining effective and efficient business processes
  • Outstanding verbal and written communication skills, including presentation and facilitation.
  • Detail oriented.
  • Strong interpersonal, collaborative, organizational, and time management skills.
  • Ability to troubleshoot and problem-solve.
  • Willingness to investigate, learn, and initiate new processes, technologies, and analytical tools.
  • Proven ability to build consensus and work effectively within a cross-functional team for the purpose of planning and executing.
  • Demonstrated ability to work effectively with ethnically, cultural, and socially diverse population in a multi-campus environment.
  • Experience with application implementations or upgrade.


  • Three years of experience in analyzing large data sets
  • Project management experience
  • Knowledge of student information systems and related technologies
  • Bilingual or Bicultural (Spanish and English).
  • Experience working with and supporting a culturally diverse, population in a Hispanic-Serving Institution.

Additional Information:

SALARY: This is a full-time position with anticipated salary $60,000 annually with complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.


Application Instructions:

TO APPLY: To be considered for this position you must submit a cover letter & resume online.

DEADLINE: July 12, 2021

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service and national origin and any other protected class in its education programs and activities as required by Title IX of the Educational Amendments of 1972, the American with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. The following person has been designated to handle inquiries regarding Americans with Disabilities Act, the Rehabilitation Act and related statutes and regulations, Affirmative Action, non-discrimination policies, and Title IX compliance/sexual harassment: Assistant Director of Human Resources, Elizabete Trelegan B-219, 978-556-3928/ [email protected] Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at:


Northern Essex Community College, with campuses in Haverhill

and Lawrence, Massachusetts, was designated as New England’s

first Hispanic Serving Institution in 2001. We serve approximately

5,000 students each semester in the beautiful, historic Merrimack

Valley region of northeast Massachusetts.

Our suburban Haverhill campus sits on over a hundred pastoral

acres near Kenoza Lake and features the David Hartleb Technology

Center, the award-winning Behrakis Student One-Stop Center,

and more than $20 million in recent classroom and student area


Our urban Lawrence campus is centered around the new, stateof-

the-art $27 million El Hefni Health and Technology Center, as

well as the recently renovated Dimitry classroom building, the

Haffner-Fournier Education Center, and “The Hub,” home to our

“Communiversity” partnerships and Revolving Test Kitchen for

aspiring restauranteurs.

NECC has also recently completed construction of the Lupoli

Family Hospitality and Culinary Arts Institute at the The Heights

in downtown Haverhill, manages the MassHire Merrimack Valley

Career Centers, and, through our NECC Police Academy, has

become one of the largest providers of police education and

training in Massachusetts.

Both campuses are a short drive to Boston and to the beaches and

state parks along the coast and to nearby mountains, lakes, and ski

resorts in Maine and New Hampshire.

NECC is a college with an organizational culture that prizes

initiative and innovation, and seeks to identify and develop the

strengths in students, faculty, staff, and programs in order to grow

and improve. We are also committed to using evidence to guide

our planning and decision-making, and to closing equity gaps in

student success, wherever they exist.

These values are reflected in our Equity Imperative, the most

important of our strategic plan goals; in the creation of our new

Center for Equity and Social Justice; in decade-long affiliation

as a leader college with Achieving the Dream; in our work using

Appreciative Inquiry for planning; and in the recent successful

completion of our ten-year NECHE comprehensive self-evaluation

for accreditation.

NECC offers comprehensive programs of study leading to an

associate in arts degree, an associate in science degree, an

associate in applied science degree and certificates of program

completion. Students can select from over 60 different academic

programs of study and a wide array of non-credit corporate and

community education offerings.

Find Us
United States
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert