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Full-Time Program Manager: Community Education

Northern Essex Community College
Haverhill, MA

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Job Details

Category:: Professional
Department:: Center for Corp. & Community Edu.
Locations:: Haverhill, MA
Posted:: Jun 22, 2021
Closes:: Aug 3, 2021 - 11:59 PM EDT
Type:: Full-time
Position ID:: 132654

Job Description:

POSITION: Full-Time Program Manager - Community Education: Center for Corporate & Community Education; 37.5 hours per week; Non-Unit Professional Position

SUMMARY: The Program Manager, Community Education is a member of the Center for Corporate and Community Education (CCCE) which provides corporate training for local firms and job-ready certificate programs and courses and personal interest offerings for individuals. This highly action- and goal-oriented individual is responsible for developing and executing new noncredit offerings (with an emphasis on job-oriented certificate programs) and iterating existing ones as well as driving enrollment through innovative, actionable, and measurable marketing strategies. The Program Manager will have some knowledge and understanding of the role of noncredit in the context of community colleges to inform how offerings are developed and refined. The person in this role needs a successful track record in organizing and steering cross-functional working groups as well as mentoring and managing direct reports. At times, it will be necessary for the Program Manager to represent CCCE externally with various community partners and competently speak to the value of various offerings to the appropriate audiences. Prior experience in community college setting is greatly desired.

RESPONSIBILITIES: Reporting to Director, Center for Corporate and Community Education responsibilities include but are not limited to:


  • Plan, develop, market, deliver, and evaluate non-credit professional development, personal interest, lifelong learning studies, and career certificate courses and programs.
  • Oversee curriculum development, instructor sourcing, course scheduling, marketing, and evaluation.
  • Cultivate relationships with community partners to inform offering creation and source non-credit students.
  • Mentor, train, and provide oversight of Program Coordinator and instructors engaged in non-credit open enrollment courses and programs at NECC.
  • Approve requisitions, monitor budget expenditures, track program performance and revenue, and maintain accurate records of Community Education initiatives.
  • Collaborate with the Director of CCCE to establish appropriate KPIs to evaluate offering success for the purposes of iteration
  • Initiate education and training programs for non-profit organizations, government agencies, and community organizations and develop non-credit, community-based professional development programs to meet educational and training needs.
  • Coordinate with Corporate Education team to find areas where offerings can be developed, tested, refined, and sold to corporate clients.
  • Manage grant-funded program execution and budgets.


  • Manage, develop, and evaluate all external marketing efforts related to community education, including the determination and execution of timelines, coordination of cross-functional groups and external vendors, and collaboration and coordination with Marketing Communications.
  • Develop sustainable business processes by which to pilot new offerings and refine existing ones.
  • Develop, execute, and measure strategies to market courses, workshops, and programs.
  • Represent NECC and the interests of the CCCE at college and statewide meetings and initiatives.


  • Manage special projects, programs, initiatives, and other duties assigned, including coordination, development, testing, implementation, and registration software management.
  • Other duties as assigned.



  • Bachelor's degree from an accredited college or university
  • Strong ability to drive new initiatives from ideation to development to evaluation and iteration.
  • 1-2 years of direct experience developing budgets and managing personnel.
  • 1-2 years of demonstrated professional experience in incorporating execution into strategic plans.
  • Strong leadership skills with the ability to balance many projects at any given time with a focus on quality execution.
  • Ability to occasionally travel throughout the local area to cultivate working relationships within the community and across the state.
  • Excellent computer skills and ability to adapt to new software products.
  • Exposure to operationalizing new software products (i.e. enterprise database software, project management software, etc.)
  • Excellent interpersonal, communication, and presentation skills.
  • Ability to read and interpret budgetary and statistical data.
  • Experience working with and sensitivity to diverse constituencies of various social identities (ethnic, racial, religious, economic, educational backgrounds and abilities, sexual orientation, and gender expression).
  • Demonstrated experience understanding a diverse student population including low-income, first generation and disabled students in need of academic assistance.


  • Master's degree from an accredited college or university in a related field.
  • Experience and/or familiarity of Massachusetts community colleges.
  • Broad understanding of developing new adult learning offerings.
  • Professional experience and business acumen to effectively represent the department.
  • Experience in customer service setting.
  • 1-2 years' experience in grant writing
  • Background in developing and testing electronic marketing collateral and evaluating and interpreting marketing results.
  • Bilingual or Bicultural (Spanish and English).
  • Experience working with and supporting a culturally diverse, population in a Hispanic-Serving Institution.

Additional Information:

SALARY: Anticipated starting salary is $65,000.00 to $75,000.00 annually commensurate with experience, with complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.


Application Instructions:

TO APPLY: To be considered for this position you must submit a cover letter, references and/or two recent letters of reference & resume online.

DEADLINE: August 3, 2021

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service and national origin and any other protected class in its education programs and activities as required by Title IX of the Educational Amendments of 1972, the American with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. The following person has been designated to handle inquiries regarding Americans with Disabilities Act, the Rehabilitation Act and related statutes and regulations, Affirmative Action, non-discrimination policies, and Title IX compliance/sexual harassment: Assistant Director of Human Resources, Elizabete Trelegan B-219, 978-556-3928/ [email protected] Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at:


Northern Essex Community College, with campuses in Haverhill

and Lawrence, Massachusetts, was designated as New England’s

first Hispanic Serving Institution in 2001. We serve approximately

5,000 students each semester in the beautiful, historic Merrimack

Valley region of northeast Massachusetts.

Our suburban Haverhill campus sits on over a hundred pastoral

acres near Kenoza Lake and features the David Hartleb Technology

Center, the award-winning Behrakis Student One-Stop Center,

and more than $20 million in recent classroom and student area


Our urban Lawrence campus is centered around the new, stateof-

the-art $27 million El Hefni Health and Technology Center, as

well as the recently renovated Dimitry classroom building, the

Haffner-Fournier Education Center, and “The Hub,” home to our

“Communiversity” partnerships and Revolving Test Kitchen for

aspiring restauranteurs.

NECC has also recently completed construction of the Lupoli

Family Hospitality and Culinary Arts Institute at the The Heights

in downtown Haverhill, manages the MassHire Merrimack Valley

Career Centers, and, through our NECC Police Academy, has

become one of the largest providers of police education and

training in Massachusetts.

Both campuses are a short drive to Boston and to the beaches and

state parks along the coast and to nearby mountains, lakes, and ski

resorts in Maine and New Hampshire.

NECC is a college with an organizational culture that prizes

initiative and innovation, and seeks to identify and develop the

strengths in students, faculty, staff, and programs in order to grow

and improve. We are also committed to using evidence to guide

our planning and decision-making, and to closing equity gaps in

student success, wherever they exist.

These values are reflected in our Equity Imperative, the most

important of our strategic plan goals; in the creation of our new

Center for Equity and Social Justice; in decade-long affiliation

as a leader college with Achieving the Dream; in our work using

Appreciative Inquiry for planning; and in the recent successful

completion of our ten-year NECHE comprehensive self-evaluation

for accreditation.

NECC offers comprehensive programs of study leading to an

associate in arts degree, an associate in science degree, an

associate in applied science degree and certificates of program

completion. Students can select from over 60 different academic

programs of study and a wide array of non-credit corporate and

community education offerings.

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