Network Services Technician/Coordinator, Campus Network Services Location:
Kendall Campus Regular/Temporary:
Regular Full/Part Time:
Full-Time Job ID:
STAFF- Support Non-Exempt (SNE)
$25.47 - $31.84
Campus Network Services
Director, Campus Network Services
Open Until Filled
First Review Date
June 29, 2021
The Network Services Technician/Coordinator performs highly skilled work in the operation, repair and preventive maintenance of academic and administrative computers and equipment throughout the campus. Analyze and determine how best to meet and support the computing needs of the campus and its community.
Duties & Responsibilities
•Supports the operations of academic labs and administrative computing
•Supports multi-platform operating systems such as Windows, Mac OS x and Linux
•Creates and troubleshoots packaging, testing, and deployment of applications and operating systems
•Provides technical support and assistance to academic and/or administrative departments
•Troubleshoots and resolves computer-related desktop hardware, applications, and network connectivity
•Serves as liaison to academic and/or administrative departments in researching and implementing technology solutions that best fits their needs and the needs of the Campus
•Installs and maintains computer, printers, applications and other computing peripherals
•Performs preventive hardware and software maintenance
•Maintains accurate inventory of all hardware and software peripherals
•Researches and develops new technology for possible adoption
•Develops and maintains system and procedural documentation
•Provides end-user support and training on technical matters
•Trains and supervises other technical personnel
•Assists in supervising varied and multiple projects that may be assigned
•Supports the operations of the technologies deployed in classroom and learning environments
•Develops and maintains equipment documentation and provides productivity reports
•Performs other duties as assigned
•Associate’s degree in Computer Science, Information Technology or related area and four (4) years of experience in network administration, computer programming, computer maintenance and troubleshooting, or six (6) years of related experience and A+ certification or MCSE certification; or equivalent combination of education and experience.
•Must have experience in Active Directory, Virtualization technologies and Windows Server 2008/2012/2016 environment.
•Must have experience with multi-user operating systems and equipment.
•Must have experience with the current version of Microsoft Office.
•All degrees must be from a regionally accredited institution
•Operational knowledge of local and wide area networks
•Working knowledge of Active Directory, Exchange, VMware, Group policies as well as scripting and reporting tools and knowledge of relational database systems
•Working knowledge of multi-platform environments such as Windows operating system, Mac OS X and Linux
•Operational knowledge designing, configuring, programming and troubleshooting Crestron classroom and event equipment.
•Operational knowledge of classroom support technologies
•Excellent interpersonal and communication skills
•Ability to promote and maintain effective working relationships
•Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff
Preferences Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.
The final candidate is to successfully complete a background screening and reference check process.