How have you impacted someone’s life today? At Hackensack Meridian Health our teams are focused on changing the lives of our patients by providing the highest level of care each and every day.Under the direction of the Associate Dean of Diversity and Equity the Director of Student Financial Services provides leadership and has oversight of all day to day functions of the financial aid office as well as direct management of the Director of Financial Aid. Assists HMSOM in proactively and successfully addressing the financial aid needs of a diverse student body; and facilitates the efficiency and effectiveness of financial aid services to students. Position requires evaluating, approving and awarding financial aid to students in accordance with all laws and regulations. Conducting workshops and presentations to interested parties on financial aid policy and procedures. Coordinating and providing an operational resource to department staff. Managing the collection and reporting of financial aid data.Join us on a virtual tour of the School of Medicine!
A day in the life of a Manager, Financial Aid can be described as follows: 1. Planning and implementing effective financial aid strategies to attract and retain undergraduate
2. Successfully administering financial aid and other student services programs, including an effective
and informative communication flow to prospective financially-assisted students.
3. Innovation in leveraging technology to increase the efficiency and effectiveness of financial aid
processes and other student services operations.
4. The support of financial wellness for our students, including effective debt management strategies
5. Provide leadership and direct supervision for the Director of Financial Aid and ensure that all
financial aid processes and services implement best practices and are delivered in a timely manner
with the highest level of customer service to support new student recruitment and overall retention
efforts in addition to complying with all federal and state laws. This includes ensuring that
appropriate processes, policies and initiatives are in place so that all new and returning students have
completed the financial aid application process, submitted all required information, and have
received and understand their financial aid award prior to attending classes at the beginning of each
6. Collaborate with the Dean, the Associate Dean of Finance and Operations, and the Director of
Financial Aid to develop an annual plan for awarding institutional aid to support the achievement of
new student recruitment goals within assigned financial parameters including the development of
regular reports to track periodic progress towards the achievement of target discount rate levels.2 of 3
7. Identifying and implementing strategies to prevent excessive financial aid liabilities including: (i) the
development and coordination of programming and advising tools related to financial aid and
financing options, (ii) participation in Open House, admissions, and orientation sessions,
(iii) providing entrance and exit counseling and financial management workshops; and
(iv) developing and overseeing the implementation of a Financial Literacy Initiative to better equip
students and families to make sound, informed decisions on the implications of loan debt, payment
plans, and financing their medical education.
8. Overseeing internal and external communication systems, mechanisms, and literature used to inform
students and families about financial aid policies and procedures.
9. Implementing and assessing strategies that specifically address the unique economic needs of URiM
10. Ensuring regulatory and procedural compliance for Federal (Title IV and ultimately, Title VII), for
HMSOM; as well as reporting data to internal and external parties including the Department of
Education, the Middle States Commission for Higher Education (MSCHE), the Liaison Committee
on Medical Education (LCME), and the Association of American Medical Colleges (AAMC).
11. Completing all survey instruments in coordination with the Office of Student Affairs and Wellbeing,
the HMSOM Registrar, and any additional internal requests, as well as all surveys and information
requests by all governing and accrediting bodies.
12. Analyzing and evaluating financial viability of students and families; providing advice and counsel
regarding available financial aid opportunities, eligibility requirements, and the application process;
and reviewing and assessing the eligibility of applications for financial aid in concert with
professional judgment to determine whether adjustments should be made.
13. Reviewing for accuracy and providing signature approval/disapproval of loan applications,
promissory notes, and other financial documents.
14. Overseeing the development and maintenance of the: financial aid application process; annual cost
of attendance budget; financial aid communications; and creation and presentation of educational
materials related to SOM financial aid.
15. Selecting, supervising, and evaluating financial aid staff, including the Director of Financial Aid and
Financial Aid Coordinators. Responsibilities include interviewing, hiring, and training employees;
planning, assigning, and directing work; appraising performance: rewarding and disciplining
employees; addressing complaints, and resolving problems.
16. Collaborating with the Office of Admissions and the Office of Student Affairs and Wellbeing,
associate and assistant deans, supervisors, and representatives throughout HMSOM in supporting the
delivery of student support services in an efficient manner.
17. Utilizing a data-driven and participatory approach to decision-making that supports continual service
and program improvement.
18. Promoting and initiating research projects designed to increase and enhance student success,
19. Representing HMSOM at various district and statewide meetings, workshops, and conferences.
20. Working flexible hours, including evenings and weekend, when necessary.
21. Performing other duties as assigned.
Contacts: Regular contact with School of Medicine personnel and its visitors.
QualificationsKnowledge, Education and Skills Required:
1. Master’s degree.
2. Minimum of 3 years of experience in financial aid.
3. Minimum of 2 years of leadership experience in financial aid or admissions, including the supervision of
4. Prior experience with a Liaison Committee on Medical Education (LCME) accredited School of
Medicine or a Middle States Commission on Higher Education (MSCHE) institution of higher
5. Experience with Student Information Systems.
6. Knowledge of recruitment principles, policies and procedures, as well as of marketing, communications,
public relations, and academic medicine.
7. Proficient knowledge and understanding of Title IV programs and regulations.
8. Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender
identity, sexual orientation, and ethnic backgrounds of community medical students, including those
with physical or learning disabilities.
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.