Job Title: Integrated Support Specialist (Floating Position)
Department: Student Central
Location: Columbus Campus
Employment Type: Staff
Employment Status: Part-Time Professional
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Schedule: 20-29 hours a week, vary within a range of 8:00am - 9:00pm Monday through Thursday, 8:00am through 4:30pm Friday, and 9:00-1:00 Saturday
The success of Columbus Statestudents – and the continuing momentum of our institution – is fueled by ourdiverse and talented faculty. It is our mission to help students reach theireducation goals, and we are making a substantial investment where it mattersmost: growing the ranks of tenure-track and annually contracted faculty in keyacademic areas throughout the College.
Community colleges are uniquely positioned torespond to workforce needs and make higher education an affordable reality.There has never been a better time to join a two-year college, and there’s nobetter place to do it than at Columbus State. A laser focus on student successand a partnership mindset have established Columbus State as a key talentprovider in a thriving regional economy, and a premier community college thatis changing the nation’s education and workforce landscapes.
With more than 46,000 students across twocampuses, at several regional learning centers, and online, Columbus State isthe nation’s only institution recognized as an Achieving the Dream (ATD)college, an AACC Guided Pathways institution, and a participant in The RightSignals Initiative through the Lumina Foundation. Our innovative curricularmethods and evidence-based approaches were acknowledged this year with ATD’shighest honor, the 2019 Leah MeyerAustin Award.
Columbus State faculty members benefit from anengaging, collaborative, and supportive culture that rewards innovation andvision. We provide competitive compensation, comprehensive benefits, andprofessional development opportunities. We are dedicated to ensuring that thediversity of Columbus State faculty and staff reflects that of our students andregion. We are proud to be a central part of a community that embracesdifferences and celebrates the many cultures, beliefs, and lifestyles thatdefine Central Ohio.
Columbus, Ohio is also home to The Ohio StateUniversity and more than 30 other colleges and universities as well as theheadquarters of multiple Fortune 500 companies. Columbus is one of America’sfastest-growing cities, offering a wealth of cultural experiences, dining,entertainment, shopping opportunities, and more. That’s why Central Ohioresidents find living here so fulfilling, both professionally and personally.
To perform this job successfully, an individualmust be able to perform the essential job functions satisfactorily. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential job functions described in this position description. Since everyduty associated with this position may not be described herein, employees maybe required to perform duties not specifically spelled out in the jobdescription, but which may be reasonably considered to be incidental in theperforming of their duties just as though they were actually written out inthis position description.
The Specialist of Integrated Supportprovides customer service to students and prospective students. This floatingposition generally assist students in-person, but also serve students throughonline chat, over the phone, and via email. Specialist of Integrated Supportcommunicate with other student services areas to facilitate the consistentdelivery of information and services; and refer students to other departmentsand resources as appropriate. Individuals in this role work in both the StudentCentral department, as well as in the New Student Programs.
Professionalism,Managing Work, Continuous Improvement, Customer/Student/Employee Focus,Collaboration, Quality Orientation, Adaptability, Continuous Learning,Coaching, Communication
ESSENTIAL JOB FUNCTIONS
Works with students throughout theadmission and enrollment process. Counsels students regarding loan programs andcontacts students, guarantors and others; regularly interacts with students andparents and follows up on missing or deficient information in person, bytelephone and by mail. Gathers information from students in order to understandand evaluate individual circumstances; interprets relevant policies, proceduresand guidelines to determine best course of action. Assists in advising studentson issues that will impact their placement, enrollment, financial assistanceincluding the potential effect of changes in their course load, withdrawal fromtheir classes and eligibility for a refund of tuition charges, and adherence tothe Satisfactory Academic Progress standards policy and appeal process.
Provides computer navigation support to studentsutilizing CougarWeb and other electronic tools. Assist students in self-serveprocessing of course drop/adds, completing the admission applications, signingup for College sponsored workshops and events, accessing enrollmentverifications, making tuition payments, resetting passwords, completing FAFSAapplications, master promissory notes, entrance counseling, etc. Assist withworkshops and explains College admission process, enrollment steps, and ongoingstudent service requirements. Assists students in understanding their financialobligations and educating them on how Columbus State Community College,federal, state and third-party resources can provide assistance. Participatesin the planning, coordination, and implementation of recruitment and advisingactivities designed to attract and enroll new students.
Provides comprehensive customer service in ahigh volume and challenging, fast-paced environment, resolving most issues onthe spot and referring student to appropriate department for further assistanceas necessary. Interprets and responds to student inquiries in-person, via thetelephone and electronically regarding admissions, financial aid, registrationand general college policies and procedures. Facilitates engagingpresentations, first semester course recommendations, financial aid support,and general support to new students and their families. Provides information oncourse selection, prerequisite authorizations and other permissions needed forstudent registrations. Provides guidance on department and campus processes.
Tracks all activities, evaluates their effectiveness,and recommends outreach changes and improvements. General duties which mayinclude scanning documents; distributing and processing of mail; updating andordering admissions/registration publications/forms and various officesupplies. Maintain confidentiality of student records and other information.
Other Duties and Responsibilities
Providing assistance during peak periods. Manages multiple assignments of varying complexity while meeting federal aswell as internal regulations and procedures, with the ability to adapt tochanging needs of the College and business partners.
Hours may include workingoutside of a normal workweek schedule on an as needed basis.
While performing duties of this job, theemployee regularly exhibits digital dexterity when entering data into computer.The employee regularly stands and walks for extended periods of time, andoccasionally sits. Employee converses verbally with others in person and bytelephone. Employee occasionally reaches with hands or arms, climbs or balancesand stoops, kneels, crouches or crawls. Vision demands include close,relatively detailed vision when focusing on a computer screen. Employee occasionallylifts or exerts force of up to 25 pounds when moving files, boxes and othermaterials. With multiple conference spaces as well as meetings across thecampus, employee regularly walks outside to other buildings.
Typical office environment. Regular exposure tomoderate noise typical to business offices.
Knowledge, Skills and Abilities: Knowledge of: higher education enrollment services; navigation of computer software, programs and applications related assisting students with their educational needs at the College. Ability to: develop and maintain effective working relationships with associates, supervisors, students and general public; exhibit flexibility in work schedule and job tasks; maintain accurate and complete work records; work effectively with persons of varying cultures and diversity; answer routine inquiries; maintain confidential and sensitive information; communicate effectively with individuals, small and large groups.Skill in: problem solving; attention to detail; maintaining documentation and records; verbal and written communications; customer service; application of Microsoft Office products, email, and an ability to navigate and coach others in online applications and services.
High School Diploma or GED with at least three (3) years progressively responsible clerical experience in the area of the assigned specialized function. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
An appropriate combination of education, training, coursework and experience may qualify a candidate.