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Graduate Admissions System and Operations Manager

Stanford University

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Institutional & Business Affairs, Admissions & Enrollment, Technology, Analysts & Programming, IT Support & Training
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Graduate Admissions System and Operations Manager

Stanford University

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Stanford University has an immediate opening for a Graduate Admissions System and Operations Manager in the Office of Graduate Admissions, an energetic office that oversees the online application process. This newly designed role will oversee the implementation and ongoing management of a Slate system supporting the graduate admissions process for more than 70 programs across five schools, and will be accountable for the Central Graduate Admissions business and staff which supports the graduate admissions application process used campus-wide. The Graduate Admissions System and Operations Manager will be responsible for cross-campus alignment of system configurations and training, continuous assessment of technological options available in the graduate admissions field, and training and technical support necessary to elevate staff expertise in system configuration and business process improvement. We seek a leader with in-depth technical expertise and outstanding written and verbal communication skills, who will foster a strong and collaborative graduate admissions community across campus to support the full adoption of the system and to identify, implement, and continuously refine best practices such that the work of the central office and the schools is aligned and most effective. We seek candidates who can support the vision, mission and values of the Division of Student Affairs, and support Our Most Important Work.

Inclusion and diversity are integral to Stanford's commitment to excellence. We are interested in candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with students and staff from diverse backgrounds, or incorporating diverse perspectives in their work.

In this role, you will:
  • Manage people, processes, and programs to implement the goals of the Graduate Admissions Office. Recruit, hire, and develop staff and provide leadership, management, and technical guidance to staff.
    • Lead the Graduate Admissions team operations, providing online delivery of applications and their review to staff and faculty.
    • Lead the team in providing software training, and technical support for campus graduate admissions staff, program administrators, and faculty stakeholders throughout the admissions process.
  • Lead university or school-wide initiatives and campaigns.
    • Develop recommendations to streamline and improve current admissions processes, procedures and support services; develop innovative strategies, policies and procedures supporting the campus-wide graduate admissions process.
    • Design and generate admissions-related reports for Stanford senior leadership and key stakeholders, interpreting and analyzing application trends supporting admissions planning activities.
    • Represent Stanford Graduate Admissions at senior level meetings as well as professional meetings and conferences, cultivating professional relationships with counterparts at other institutions, and staying apprised of industry trends, emerging technologies, and software solutions.
  • Manage the implementation of technology to enhance effectiveness, compliance, and business processes.
    • Serve as project manager for all admissions related initiatives. Design, plan, configure, test, and implement system and process improvements to maximize efficiencies.
    • Ensure compliance with university admissions policies and procedures including security and accessibility, as well as applicable legal rules and regulations with respect to privacy and data security.
    • Collaborate with end users and vendors to continually optimize the graduate admissions system and process.
  • Identify, clarify and resolve technical requirements and operational issues; often serve as the initial managerial escalation point for system or process issues.
    • Configure the applications, communications, and workflows within the system to meet university and departmental requirements. Oversee system integration planning and implementation.
    • Lead user testing of system configuration and set up for central and distributed staff across campus.
    • Serve as primary liaison to the selected software provider.
  • Monitor technology trends and evaluate emerging technologies to recommend for adoption and implementation
    • Assure that high quality technology and support are available to academic department faculty and staff related to the admissions process.
    • Evaluate existing or developing technology and provide necessary leadership in advancing programs based on such technology to improve all facets of the admissions process.
    • Identify, design, and deliver admissions system enhancements and initiatives, soliciting feedback from users and developing customized software solutions.
  • Interpret, implement and ensure compliance with university, academic and administrative policies within an organization or program. Recommend new internal policies, guidelines and procedures.
    • Organize and lead an ongoing policies and practices group(s) of central and departmental users to seek out, understand, and address issues, process or policy changes, and areas for improvement.
    • Collaborate with key stakeholders to leverage the capabilities of the admissions system.
    • Contribute to IDEAL diversity initiative through advocacy and advancement of a supportive system and processes.
  • Independently make decisions regarding projects and initiatives within confines established by management. Represent department programs and initiatives to both internal and external constituents.
  • Identify, clarify, and resolve program issues and concerns with substantial significance in accordance with established policies and procedures which may span multiple areas, using advanced technical and professional knowledge requiring independent judgment. Mediate complex and sensitive issues.
  • Develop long range planning and policy development for Graduate Admissions.
  • Identify, manage relationships, and negotiate with external and internal partners.

To be successful in this role, you will bring:
  • Bachelor's degree and five years of relevant experience, or combination of education and relevant experience. Experience in higher education setting preferred.
  • Understanding of relevant technical knowledge and problem resolution.
  • Strong customer relationship skills, consensus building skills.
  • Ability to establish effective working relationships in a diverse environment.
  • Demonstrated experience managing people.
  • Demonstrated project management skills.
  • Advanced communication skills to clearly and effectively communicate information to internal and external audiences and all levels of management.
  • Strong analytical skills to review and analyze complex financial information.
  • Strong leadership and strategic management skills.

In addition, preferred requirements include:
  • Experience with Technolutions' Slate CRM as well as PeopleSoft.
  • Excellent organizational skills including an ability to oversee a wide variety of activities, to define pitfalls, to propose and implement effective solutions, while being able to set and re-adjust often competing priorities.
  • High level of energy, flexibility, and the ability to work independently.

Working Conditions: May require extended hours, evenings and weekends.

How to Apply:

We invite you to apply for this position, please submit your resume and a one-page cover letter along with your online application.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law


Location: Vice Provost for Student Affairs, Stanford, California, United States
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link:

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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Change the world. And yourself.

Stanford University has changed the world, over and over again.

We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career. 

At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment.

Stanford Facts at a Glance

Opened 1891

Student Enrollment

  • Undergraduates: 6,980
  • Graduates: 8,897


  • 8,180 contiguous acres in six governmental jurisdictions
  • Nearly 700 major buildings
  • 97% of undergraduates live on campus


  • 5,300 externally sponsored projects
  • $1.33 billion total budget


  • 2,043 faculty members
  • 21 Nobel laureates are currently members of the Stanford community
  • 5:1 student to faculty ratio

Stanford University is an Equal Employment Opportunity and Affirmative Action Employer and is committed to recruiting and hiring qualified women, minorities, protected veterans and persons with disabilities.

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