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Associate Director

Miami University
Oxford, Ohio

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Student Affairs, Career Services
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The Associate Director will provide leadership and direction on assigned programs and projects, ensuring that overall strategies and efforts align with and support the larger strategic vision, plans, and goals of the Office of Graduate Admission. Serving on the graduate admission team, the Associate Director will directly supervise full-time Admission Counselors and/or Assistant Directors who are responsible for contacting, supporting, and guiding prospective graduate students through to enrollment, focusing on the following key areas: inquiry to application conversions, admit to enroll conversions, and managing melt. This position will also develop and oversee training and skill development for admission staff to ensure accurate knowledge, excellent customer service, and adherence to guidelines while meeting enrollment goals. The position will be responsible for directing and evaluating assigned recruitment campaigns and initiatives, setting and monitoring staff performance and progress toward goals, and will provide ongoing assessment, management, and recommendations for senior admission leadership. The position also includes responsibility for an assigned student caseload and other general admission counseling duties such as individual student outreach, monitoring individual progress toward enrollment, and guiding students through the enrollment process. In addition, all positions are responsible for the understanding and upholding of Miami University’s and Enrollment Management and Student Success’ Diversity, Equity and Inclusion statements, values and goals. This is a full-time, temporary position located in Oxford, Ohio, with the opportunity for a permanent placement.

Manage a team of admission counselors and/or assistant directors; evaluate each team member’s performance against established goals and expectations, while coaching, monitoring, identifying performance gaps, and taking corrective action, as needed (25%)
Direct and evaluate assigned recruitment campaigns and initiatives, setting and monitoring staff performance and progress toward goals, and provide ongoing assessment, management, and recommendations for senior admission leadership. (20%)
Manage assigned student caseload through prospect relationship management, leveraging partnerships, relationships, market research, admission and enrollment data, and CRM system to maintain consistent recruitment activity and increase prospective student engagement to influence admission yield (20%)
Develop working knowledge of Miami University programs, opportunities, and policies; communicate information about the Miami brand, experience, and outcomes, along with admission policies and procedures, to prospective students and stakeholders, and act as a knowledge resource to team members, ensuring that they have thorough and accurate information, and following up as needed (10%)
Monitor, analyze and report performance metrics and graduate enrollment trends to team members and members of management. Create and implement team and individual training to ensure optimal performance (5%)
Conduct and document regularly scheduled one-on-one meetings with direct reports to discuss performance, progress toward goals, and develop plans for positively impacting enrollment trends, as needed (5%)
Serve as the first resource for student questions and issues that an admission counselor may escalate, ensuring timely and appropriate resolution (5%)
Follow established policy and protocol, adhering to and complying with all state, federal and university policies regarding Title IV and accreditation rules related to student enrollment (5%)
Manage and ensure coverage during established operating hours (5%)
Other duties as assigned (5%)

Minimum Qualifications:

Bachelor’s degree with experience in higher education, recruitment, or marketing, and 3 years minimum experience working in a sales or recruitment environment. Will consider a Master’s degree and 2 years minimum experience.
Candidate will possess excellent interpersonal skills, with a proven track record of maintaining and cultivating relationships with key internal and external constituents.
Must possess exceptional written and oral communication skills, group presentation skills, and a proven ability to work with diverse constituencies; candidate must demonstrate expertise and/or experience with marketing or communication efforts.
Must be able to work independently and handle multiple tasks simultaneously.
Demonstrated knowledge and experience with computer systems and various software applications.

Desired Qualifications:

Master’s degree in Higher Education or comparable discipline
Strong working knowledge of adult learner recruitment
Prior experience and knowledge of Slate or another admission CRM
Supervisory experience

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to [email protected] or 513-529-3560.

As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at:, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.


Nationally recognized as one of the country's most outstanding undergraduate institutions, Miami University is a public university located in Oxford, Ohio (35 miles north of Cincinnati), with regional locations in Hamilton, Middletown, and West Chester, Ohio, and the John E. Dolibois European Center in Luxembourg. Miami combines a wide range of strong academic programs with the personal attention ordinarily found only at much smaller institutions. A liberal education core complements the more specialized studies of the majors.

Along with an impressive number of opportunities to gain practical, hands-on and immersive experiences, Miami is distinguished by a faculty who enjoy teaching and mentoring students. Recognized as a "Public Ivy" by Richard Moll in his 1985 book about America's flagship universities, Miami is consistently recognized by U.S. News & World Report as one of the nation’s best schools for “unusually strong commitment to undergraduate teaching.” This commitment to teaching is demonstrated in the University's record of exceptional retention and graduation rates-which are among highest for NCAA Division I schools. Miami also regularly ranks among the top public doctoral university in the country for study abroad participation by undergraduate students.

Chartered in 1809, Miami is the 10th oldest public university in the nation. Enrollment includes almost 15,000 undergraduates and more than 2,200 graduate students on the Oxford campus, which is lauded for its exceptional beauty. The charming, historic uptown area of Oxford is adjacent to the campus.

Miami offers bachelor degrees in over 100 areas of study and master's degrees in more than 50 areas; the University also offers a number of doctoral degrees.

More information on Miami may be obtained via

Miami University is deeply committed to the success of every member of the community. At Miami, our mission is to empower each student, staff, and faculty member to promote and become engaged citizens who use their acquired knowledge and skills with integrity and compassion to improve the future of the community and the world.

The Office of Equity and Equal Opportunity (OEEO) exists to provide an inclusive, equitable, working, living, and learning environment to members of the Miami University community. OEEO provides members of the university community a place to obtain guidance for providing equal opportunity in personnel matters, and to resolve issues of harassment and discrimination

The Office of Equity and Equal Opportunity (OEEO) ensures that Miami University provides an equitable environment for students, faculty, and staff. This will be achieved with compassion, understanding, and fairness to all parties involved and act as a resource for all members of the university community.

Office of Diversity Affairs is located at 336 Shriver Center 3rd Floor. The Main Office line is (513) 529-6504.

Janine Todd, Program Associate
Mr. Gerald Yearwood, Senior Administrative Director
Dr. Juanita S. Tate, Director of Divisional Initiatives
Demere Woolway, Assistant Director of ODA & Coordinator of GLBTQ Services
Yvania Garcia-Pusateri, M.S., Assistant Director & Coordinator of Diverse Student Development

Office of Equity and Equal Opportunity is located at 219 E. Spring Street Oxford, OH 45056. The Main line is (513) 529-7157.

Kenya Ash, Director, Title IX Coordinator & Section 504/ADA Coordinator
Kristie Marcum, Associate Director
Tandy Hamm, Assistant Director
Janet Fink, Administrative Assistant

For a list of contacts involved in diversity-related efforts, see Diversity Contacts (PDF 229KB).

As part of institutional diversity and inclusion goals, our efforts diligently center on four core areas: recruitment, retention, curriculum and climate. These core areas are addressed through key initiatives that are tailored to faculty, staff, and students and are executed either through programs and support from our office or in collaboration with other university offices, departments, and programs. In addition, we also value relationships with our community partners who also work with us to promote diversity and inclusion at Miami.

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