Job location: St. Leonards-Ste100

Employment Type: Full-time
Posted data: 2021-06-18
Req: JR00034571
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Business Operations Manager, Wharton Research Data Services

Job Profile Title

Business Manager B

Job Description Summary

Wharton Research Data Services (WRDS) seeks to fill the role of business operations management for its growing and dynamic subscription business. The focus of this position is twofold: regular coordination with F&A teams and systems to process AP/AR transactions, primarily subscription invoice follow-up and quarterly Vendor reconciliations; and the development and monitoring of rules, processes, and data integrity that underpin a high performing business operation. This position will work cross-functionally within WRDS and in the broader Wharton/UPENN environment on significant operational matters involving Salesforce maintenance.

Job Description

This position includes the following responsibilities:

• Leads daily audit of new invoices (via Salesforce), billing support requests (via Zendesk), and purchase orders (via Oracle Financials) in various stages of completion. Directs and escalates issues within WRDS and across to F&A as required.

• Serves as WRDS’ primary Salesforce system administrator and supports end users. Manages the collection of requests for enhancements to reports, functionality, and integrations and facilitates WRDS governance meetings for funding and prioritization. Serves as Project Manager on approved enhancements and integration projects.

• Develops, maintains, and trains others on documentation that support effective use of Salesforce across Sales, Marketing, and User Experience (S/M/U). Stays current on best practices from industry events and maintains Salesforce Administrator certification. Represents WRDS’ Salesforce technical and process requirements in a semi-monthly cross-business (i.e., Wharton Interactive, Executive Education) governance meeting.

• Provides monthly reports on Aging Receivables for WRDS/F&A leaders and facilitates plans for resolution. Supports Managing Director on operational related projects that support financial and productivity goals.

• Creates routines to automate and supports ad hoc reports (e.g., commission) for vendor partners. Provides quarterly reconciliations.

You may like this job if:

• You are intellectually curious about business workflow and software solutions.

• You love working with CRM and financial data and appreciate data-driven decision making

• You are a creative multitasker who anticipates problems and leads efforts for resolution

• You are comfortable working across internal departments and championing and enforcing business rules.

• You are a self-directed and energized by supporting a dynamic and distributed team.

Qualifications

BA/BS and 3 - 5 years of experience; or equivalent combination of education and experience.

As this role requires a high level of expertise in both CRM implementation and financial business process, the ideal candidate has:

• Salesforce Administrator certification

• Knowledge of financial reporting in a small business environment

• Excellent verbal and written communication skills.

• Advanced data and financial acumen skills

• Experience supporting sales/marketing/user experience functions with business process improvement

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Wharton School

Pay Range

$50,684.00 - $91,232.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay