Job no: 517115
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Systems/Technology, Veteran's Preference Eligible
Department:13010100 - COTA-DEAN'S OFFICE-GEN ADMIN

End User Computing Specialist I

Provides accurate, timely, and sustainable solutions to end user computer and networking problems to ensure end user productivity for all College of the Arts (COTA) clients. Assist supervisor in managing day-to-day operations related to desktop and mobile computer use. Primary initial contact and responder for all COTA IT helpdesk tickets. Assists supervisor with COTA hardware and software troubleshooting, configuration of new computer deployments, software installation management, and software licensing. Also manages and documents other types of technology requests. Responsible for time management and prioritization of workflow with supervisor oversight and guidance. Communicates progress and operational flow to supervisor to enable collaborative strategic team action.

Serves as initial contact for technical consulting for COTA faculty, staff and other appropriate clients. Assists and sometimes leads the building of new computers, repairing, replacing or configuring malfunctioning hardware, other peripherals, software, and mobile devices. Evaluates and gathers initial information on end user IT challenges, working to resolve them individually or in collaboration with supervisor. Acts as the liaison between the end user and his/her supervisor for technical advice and teamwork on strategic problem resolution. Maintains office organization on a daily basis. Must be able to lift up to 50 lbs. and will be expected to move, setup and break down computer equipment efficiently and neatly. Follows all UF policies and specifications in all activities.

Assists supervisor with equipment management and tracking manually and in the UF asset management system.

Assists supervisor with purchasing, processing, and inventory duties.

May assist with Active Directory management, maintaining standard college naming conventions in the UFAD structure, managing objects responsibly under the guidance of his/her supervisor. May also assist in UF Exchange mailbox and object management, maintaining standard college naming conventions in the UF Exchange structure, managing mailboxes and administration as needed under the guidance of his/her supervisor.

Other duties and special projects as assigned.

$45,000-$53,000; Negotiable based on qualifications and experience

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.

• Associates degree and 2 or more years of related experience.

• Passion for computer hardware and problem solving.

• Excellent communication skills, and a desire to provide excellent and collaborative customer service.

• Experience with multiple versions of dual platform operating systems and Office suite software

• Broad knowledge of multiple computer environments, platforms and technologies

• Willingness and ability to learn and support new evolving technologies and software related to the college and its goals

• Possess general troubleshooting and diagnostic skills concerning computer hardware and software including Windows 10, Mac OSX, MS Office Suite - Office 2010 thru Office 365, and general business-related software

• Mac OS experience

• Understanding of basic networking concepts

THE COLLEGE OF THE ARTS: The mission of the College of the Arts is to be a transformative community, responding to and generating paradigmatic shifts in the arts and beyond. We achieve the university’s mission by training professionals and educating students as artists and scholars, while developing their capacities for critical study, creative practice, and provocation. The College offers baccalaureate, masters, and doctoral degrees. Approximately 1,700 students are pursuing majors in degrees offered by the College of the Arts under the direction of 130 faculty members in its three accredited schools— the School of Art + Art History, the School of Music and the School of Theatre + Dance, and in the Center for Arts in Medicine, the Digital Worlds Institute and the Center for Arts, Migration and Entrepreneurship. In addition, the college comprises the University Galleries, and the University level of the New World School of the Arts in Miami.

The University of Florida: The University of Florida is a comprehensive learning institution built on a land grant foundation, ranked one of the top six best public universities in the nation in U.S. News & World Report. We are The Gator Nation, a diverse community dedicated to excellence in education and research and shaping a better future for Florida, the nation and the world. Our mission is to enable our students to lead and influence the next generation and beyond for economic, cultural and societal benefit. UF is a graduate research institution with more than 50,000 students and membership in the prestigious Association of American Universities. Gainesville, which is consistently ranked as one of the nation’s most livable cities, is located midway between the Gulf of Mexico and the Atlantic Ocean. Together, the University and the community comprise the educational, medical and cultural center of North Central Florida, with outstanding resources such as the University of Florida Performing Arts (Phillips Center for the Performing Arts, the Squitieri Studio Theatre, the Baughman Center, University Auditorium), the Harn Museum of Art, the Florida Museum of Natural History and in the community, the Hippodrome State Theatre and Dance Alive National Ballet.

Application Deadline: All application materials must be submitted through UF’s website Careers at UF (ufl.edu) by June 28, 2021.

Date of Expected Hire: Negotiable with a preference for July 19, 2021 or as soon as possible thereafter

Application Process: Applications must be submitted via the University of Florida’s online application system. Online applications must include the following: (1) a detailed letter of application that explains how your education and experience match the particular qualifications of this position; (2) a resume; and (3) names and contact information of three professional references. The Search Committee may request additional materials at a later time.

Nominations and Inquiries may be sent to:
Victoria Masters vmasters@arts.ufl.edu
Chair, End User Computer Specialist I Search

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

No

Advertised: 28 Jun 2021 Eastern Daylight Time
Applications close: 04 Jul 2021 Eastern Daylight Time