Earlham College invites applications for the position of Associate Director of Technology Experience. The Associate Director of Technology Experience provides leadership, coordination and hands-on support for the college’s entire technology user experience in support of learning spaces, administrative offices and student life. This position is a member of Information Technology Services (ITS), reports to the Chief Information Office (CIO), leads a team of two direct reports and is responsible for supervising up to 20 student workers. This role works as a team with the faculty and staff of Information Technology Services, Library. The successful candidate is responsible for supporting the mission of the college by delivering technology, services, solutions and guidance to the students, faculty, staff and the community in a professional, exemplary, service oriented collaborative manner in light of Earlham’s Principles and Practices. This is a full-time, 12-month non-tenure track administrative faculty position.

• Manage a team that provides technology support and services in the areas of Learning Spaces, PC/Mac Support, and Emerging Technology.
• Perform troubleshooting and/or coordinating technical responses for campus-wide technology support.
• Develop, implement, and assess experiential, real-world training of student workers in collaboration with ITS.
• Assist in the design, preparation, and facilitation of student and faculty technology workshops.
• Partner with faculty and students on the effective and critical integration of technology in learning spaces for teaching and learning.
• Provide leadership, direction, and planning for improvements and opportunities to enhance the technology experience at the college.
• Proactively conduct outreach activities to build relationships and understanding of technology challenges with faculty, staff, and students.
• Collaborate with campus stakeholders including the Library, Academic Enrichment Center, Academic Divisions, and Student Life on technology projects and user support.
• Provide after-hours and weekend support when appropriate.
• Perform other related duties and responsibilities as required or assigned.

Required:

• Candidates must have a bachelor’s degree in a related field, or the equivalent combination of education and experience.
• 3-5 years of work experience in an Information Technology, Educational and/or Library setting is required including demonstrated management and/or leadership responsibilities.
• Excellent people skills and a desire to provide exceptional customer service.
• Service-oriented personality and ability to interact with diverse populations of users and varied personalities.
• General working knowledge of incident and change management procedures.
• Ability to clearly document processes and procedures.
• Ability to resolve problems, complete projects, and respond to service requests in a timely manner.
• Ability to work equally well as a member of a team or individually.
• Demonstrated integrity and ability to respect privacy of patrons.
• Ability to attend to multiple tasks simultaneously and be on demand by campus users at all times.
• Ability to train and supervise other faculty, student employees and to create a supportive work atmosphere for the student workers.
• Demonstrated understanding of the value of diversity and inclusion in the workplace

Preferred:

• ITIL certification and/or applied knowledge of ITIL framework and concepts.
• Experience in a residential higher education environment.
• Experience with IT Service Management tools (WebHelpDesk, ServiceNow, Footprints, KACE, etc.)
• Experience with business analysis, project management, and/or planning skills or certification.
• Familiarity with audio/visual (AV) support for events, academic activities, classrooms, computer labs, and meeting rooms.
• Familiarity for or ability to learn Web-based technologies and database software.
• Experience supporting enterprise endpoint management systems such as remote management, imaging, directory services, or IT Service Management systems.
• Ability to train and supervise other faculty, student employees and to create a supportive work atmosphere for the student workers.

Please send the following items in a single electronice document to the Office of Human Resources at [email protected]

• Letter of interest;
• Resume;
• Diversity statement;
• Professional references, including name, position title, email address and phone number

Earlham College is an Equal Opportunity Employer that seeks applications from candidates who contribute to diversity in terms of race, ethnicity, age, religious affiliation, gender, sexual orientation, gender identity, disability, and veteran status, among other distinctions and contributions. As a College with a Quaker identity, Earlham also is eager to solicit applications from members of the Religious Society of Friends (Quakers).

Earlham utilizes E-Verify to confirm employment eligibility for all newly hired employees within the United States.