Associate Director of Technology Experience

Employer
Earlham College
Location
Richmond, Indiana
Closing date
Oct 24, 2021

Job Details

Earlham College invites applications for the position of Associate Director of Technology Experience. The Associate Director of Technology Experience provides leadership, coordination and hands-on support for the college’s entire technology user experience in support of learning spaces, administrative offices and student life. This position is a member of Information Technology Services (ITS), reports to the Chief Information Office (CIO), leads a team of two direct reports and is responsible for supervising up to 20 student workers. This role works as a team with the faculty and staff of Information Technology Services, Library. The successful candidate is responsible for supporting the mission of the college by delivering technology, services, solutions and guidance to the students, faculty, staff and the community in a professional, exemplary, service oriented collaborative manner in light of Earlham’s Principles and Practices. This is a full-time, 12-month non-tenure track administrative faculty position.

Primary duties & responsibilities
  • Manage a team that provides technology support and services in the areas of Learning Spaces, PC/Mac Support, and Emerging Technology.
  • Perform troubleshooting and/or coordinating technical responses for campus-wide technology support.
  • Develop, implement, and assess experiential, real-world training of student workers in collaboration with ITS.
  • Assist in the design, preparation, and facilitation of student and faculty technology workshops.
  • Partner with faculty and students on the effective and critical integration of technology in learning spaces for teaching and learning.
  • Provide leadership, direction, and planning for improvements and opportunities to enhance the technology experience at the college.
  • Proactively conduct outreach activities to build relationships and understanding of technology challenges with faculty, staff, and students.
  • Collaborate with campus stakeholders including the Library, Academic Enrichment Center, Academic Divisions, and Student Life on technology projects and user support.
  • Provide after-hours and weekend support when appropriate.
  • Perform other related duties and responsibilities as required or assigned.
Experience & qualifications

Required:

  • Candidates must have a bachelor’s degree in a related field, or the equivalent combination of education and experience.
  • 3-5 years of work experience in an Information Technology, Educational and/or Library setting is required including demonstrated management and/or leadership responsibilities.
  • Excellent people skills and a desire to provide exceptional customer service.
  • Service-oriented personality and ability to interact with diverse populations of users and varied personalities.
  • General working knowledge of incident and change management procedures.
  • Ability to clearly document processes and procedures.
  • Ability to resolve problems, complete projects, and respond to service requests in a timely manner.
  • Ability to work equally well as a member of a team or individually.
  • Demonstrated integrity and ability to respect privacy of patrons.
  • Ability to attend to multiple tasks simultaneously and be on demand by campus users at all times.
  • Ability to train and supervise other faculty, student employees and to create a supportive work atmosphere for the student workers.
  • Demonstrated understanding of the value of diversity and inclusion in the workplace

Preferred:

  • ITIL certification and/or applied knowledge of ITIL framework and concepts.
  • Experience in a residential higher education environment.
  • Experience with IT Service Management tools (WebHelpDesk, ServiceNow, Footprints, KACE, etc.)
  • Experience with business analysis, project management, and/or planning skills or certification.
  • Familiarity with audio/visual (AV) support for events, academic activities, classrooms, computer labs, and meeting rooms.
  • Familiarity for or ability to learn Web-based technologies and database software.
  • Experience supporting enterprise endpoint management systems such as remote management, imaging, directory services, or IT Service Management systems.
  • Ability to train and supervise other faculty, student employees and to create a supportive work atmosphere for the student workers.
Application instructions

Please send the following items in a single electronice document to the Office of Human Resources at [email protected]

  • Letter of interest;
  • Resume;
  • Diversity statement;
  • Professional references, including name, position title, email address and phone number
About Earlham

Earlham College is an Equal Opportunity Employer that seeks applications from candidates who contribute to diversity in terms of race, ethnicity, age, religious affiliation, gender, sexual orientation, gender identity, disability, and veteran status, among other distinctions and contributions. As a College with a Quaker identity, Earlham also is eager to solicit applications from members of the Religious Society of Friends (Quakers).

Earlham utilizes E-Verify to confirm employment eligibility for all newly hired employees within the United States.

Organization

Working at Earlham College

Earlham is a selective national liberal arts college founded in 1847. Earlham's affiliation with the Religious Society of Friends (Quakers) informs our emphasis on seeking the truth wherever it leads, respect for persons, learning from and with one another, conflict management and peacemaking, diversity, global education and on international experience. 

  • Earlham's 1,019 students are bright, eager and hardworking; they report significantly higher numbers of books read, papers written, interaction with professors, and other predictors of successful educational outcomes than are reported nationally.
  • Earlham graduates pursue advanced degrees at a high rate. Between 1992 and 2006, 10 percent of Earlham College graduates completed doctoral degrees. In fact, Earlham is 29th among 1,533 U.S. institutions in the percentage of graduates who go on to earn Ph.D.s; 10th, in biological sciences. Many Earlham alumni are deeply and personally committed to social action and to trying to improve the world. (These findings are based on the Weighted Baccalaureate Origins Study for 1992-2006 provided by the Higher Education Data Sharing Consortium. Rankings reflect relative size of institutions.)
  • Faculty at Earlham rate their working environment highly, citing the match between the College's mission and their own sense of personal and professional aims. Our governance structure emphasizes collaboration and consultation. The Faculty Meeting and all committees operate by consensus-seeking rather than by voting.
  • Earlham's faculty have created a rich liberal arts curriculum that values interdisciplinary study. The College's recently redesigned General Education Program prepares students for a life of critical knowledge and informed action. Faculty actively lead international study programs in which 70 percent of our students participate for at least a semester.
  • The Richmond/Wayne County community of 70,000 is small enough to need and value the contributions and expertise of Earlham faculty and students. Our faculty often provide advice and leadership aimed at improving the quality of life and are involved with educational, environmental, social service, cultural and governmental organizations in Wayne County. In addition, faculty engage Earlham students in community-related research and presentations.
  • At the same time, our community is large enough to provide a microcosm of urban challenges. The community enjoys a symphony orchestra, civic theater, art and historical museum, environmental education center, regional arboretum, and miles of improved hiking and nature trails in the geologically rich Ordovician limestone Whitewater River gorge. Five institutions of higher education are located in Richmond and Wayne County: Earlham College, Earlham School of Religion, Bethany Seminary, Indiana University East and Ivy Tech State College.
  • Richmond is near three airports: 45 minutes west of Dayton, Ohio; an hour east of Indianapolis; and 75 minutes northwest of Cincinnati.
  • For more information about openings, contact Becky Thomas, academic dean and vice president for academic affairs.
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